When I logged on to Twitter Saturday morning, I was shocked to see that Twitter was featuring "#NoHomo" on its Trending Topics list in -- of all places -- New York, a city that prides itself on its tolerance.

I sent a...

On Sunday night, the otherwise beloved social buying site, Groupon.com, caused gasps in living rooms across America -- as well as virtual gasps on computer screens across America -- with their Super Bowl ad. The ad copy proposes that, while the Tibetan people are in danger of extinction,...

"Twitter is the people's tool, the tool of the ordinary people, people who have no other resources," Chinese artist and activist Ai Weiwei said at the Paley Center for Media in New York Monday night, after challenging Twitter founder Jack Dorsey to make Twitter's...

Every speaker's nightmare is an audience full of hecklers who feel free to shout out comments the way sports fans shout at their TVs ("You call that a triple axel?!?") and bloodthirsty ancient Romans shouted at gladiators ("You call yourself a Thracian?!?) Unfortunately, that's exactly what's happening, all too frequently,...

Twitter has been rolling out its new "lists" feature over the past couple of weeks and the buzz of excitement in the Twittersphere has been palpable. The Internets have resounded with cries of "Game changer!" and "We're all curators now!"

Initially, the idea of Twitter Lists seemed like a total...

A few weeks ago I made a one-click mistake that transformed my idyllic Twitterverse from a wonderful gourmet boutique to a deafening street bazaar, replete with shilling merchants, junk that fell apart, and seedy grifters inviting me to "follow them to another site" for some special deals and special "peeks"...

"Is anyone from AT&T on Twitter?" I tweeted several weeks ago, "I have a horror story."

The silence was deafening, despite the fact that there are at least six Twitter accounts that feature AT&T's blue-striped sphere as their avatar. Granted, with a foreboding Tweet like that, I might not...

The Susan Boyle performance that took the world by storm last week (topping 36 million views today) has an important lesson to teach us about Social Media fundamentals, a lesson Domino's Pizza also learned last week, the hard way.

It's easy to call Susan Boyle an ugly duckling who...