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Charles Warner

Charles Warner

Posted: May 19, 2010 04:48 PM

Facebook's Greed

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Yesterday I bought $20 worth of lottery tickets because, according to my rules about buying lottery tickets, the jackpots for Mega Millions and Power Ball were both over $20 million. I don't buy tickets when the jackpots are under this arbitrary amount because it's no fun to fantasize about a net take of under $5 million (if you take a lump-sum pay-out instead of a 26-year payout, you divide the stated jackpot by four to adjust for taxes and the estimated lump-sum discount to be on the safe side).

Of course I could find something to do with a couple of million dollars, but any amount under $5 million is not enough to really lust for; it doesn't get my greed juices flowing. The current Power Ball jackpot is $142, so dreaming about $35.5 million gets my dopamine gushing - all my grandchildren will be able to go to Ivy League colleges and I can buy without feeling guilty that Patek Philippe Perpetual Calendar watch I lust for.

I suspect that something similar happens in the media and, especially, with internet media startup companies. When people start working in media organizations, many of them are motivated by the idea of serving the public with news, information, and ways to connect, communicate, and build community.

That's the way was it was when many media companies were privately owned by families or controlled by a founder, such as when the Bingham family owned the Louisville Courier Journal or when founder William S. Paley ran CBS.

A study in Journalism Quarterly showed that rates for advertising were lower in family-owned newspapers than in publicly owned companies such as Gannett. Family-owned newspapers were apparently more interested in serving the community than in maximizing profits, the goal of public companies.

Before Larry Tisch, a non-broadcaster and bottom-feeding investor bought controlling interest in CBS in 1986, the notion of the CBS News Division making a profit was anathema to Paley - news was a public service supported by the Entertainment Division. It wasn't until CBS was bought by Tisch and, for that matter, until GE bought NBC also in 1986, that the news divisions were considered profit centers.

When they became profit centers, as necessitated by the culture of maximizing profit in publicly owned companies, the news divisions stopped providing balanced news and became entertainment. Similarly, when profit pressure enters the picture, newspapers and magazines often tear down the walls between marketing and editorial in order to produce more popular, more saleable inventory.

Fast forward to 2003. Mark Zuckerberg was dumped by his girlfriend at Harvard and had a few brews. He was alone and brooding in his dorm room, so to do something to take his mind off his pain, he wrote on his blog, "Let the hacking begin," and created a program that eventually became Facebook.

Mark got lucky and Facebook caught on; by 2006 it was the right platform at the right time. In that year legend has it that Zuckerberg turned down $750 million for Facebook, headquartered in Silicon Valley's Palo Alto, because he felt it was worth $1 billion.

In 2008 Zuckerberg proudly announced in an annual meeting (referred to as f8) that Facebook's mission was to "give people the power to share and make the world more open and connected." (Click here to see him say it on You Tube).

This statement was around the time Mark hired a Google executive, Sheryl Sandberg, as chief operating officer. According to the New York Times:

Ms. Sandberg, currently vice president for global online sales and operations at Google, joined the search giant in 2001 and helped develop its immensely lucrative online advertising programs, AdWords and AdSense. She will join Facebook later this month to work closely with Mr. Zuckerberg, a co-founder of Facebook, the company said Tuesday.


"A big theme of this hire is that there are parts of our operations that, to use a pretty trite phrase, need to be taken to the next level," Mr. Zuckerberg said in an interview. Ms. Sandberg will help Facebook expand overseas and develop an advertising network that will help justify its carbonated $15 billion valuation, set last year when Microsoft invested $240 million for 1.6 percent of the company. She will also oversee Facebook's marketing, human resources and privacy departments -- essentially guiding how Facebook presents itself and its intentions to the outside world.

Clearly Ms. Sandberg was hired to maximize revenue and profits.

When Facebook was worth $1 billion, Zuckerberg didn't seem to feel he needed an experienced revenue and profit maximizing COO. The amount wasn't enough to get his greed juices flowing; the mission was to connect people, not make him and his colleagues filthy rich.

But it seems that when Microsoft and Russian investment firm DST invested in Facebook and shot its valuation past $15 billion that Zuckerberg's dopamine started gushing. And according to Silicon Alley Insider, Facebook is now worth between $22- 33 billion, so Mark must be fantasizing about joining the ranks of Slim, Gates, and Buffett.

Which might well explain Sheryl Sanberg's entrance on the scene as COO, a job in which she will control Facebook's "marketing, human resources and privacy departments." It doesn't look like a coincidence that soon after her oversight of both marketing (maximizing revenue) and privacy that Facebook's problems with privacy issues began to accelerate.

Putting marketing and privacy under the oversight of a single executive is like tearing down the wall between the sales and editorial divisions in a newspaper or magazine - it undermines credibility and consumer trust.

More money for Facebook equals less privacy for its members. When Zuckerberg had a mission of connecting people, privacy was virtually sacrosanct, but when greed and Sandberg crept in, it looks like priorities, missions, and ethics became compromised.

Palo Alto, meet Wall Street -- anything for a buck.

 

Follow Charles Warner on Twitter: www.twitter.com/CHWarner

 
 
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MBryant
09:47 AM on 05/20/2010
I think your story is clear - there is no secret that Facebook has always been on the Google business model from the beginning. Use venture capital, glamour, and speculation and give away the market until you "own" it. Once you own it you can make tons of money off the stealth profits and defend your ownership by still giving the service away free because there is so much money in the stealth profits. Facebook is a private company and in our society which yet embraces the social convention of capitalism they have a right to profits. People have talk about the colorful founder and his story - that's part of the plan! A colorful founder with a story helps generate buzz and capital. People screem in pain about privacy issues and Facebook selling their info - it's exactly what google and your cable company and even your bank does. If you don't like the subterfuge quit and pay $15 for another service. If you don't like privacy issues, well - it's the cost of living in a connected society - I'd advise you to protect your key assets and try not to have anything hide. Likely more people are hurt by social gaffs on facebook (people at work finding out things, girlfriends/boyfrinds, spouses finding out things, parents, etc..) than by financial ones. It's a service - it's very optional. You can always "just say no".
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CharlesWarner
05:30 PM on 05/20/2010
Excellent points. I use Facebook regularly and am OK with my privacy settings because I have nothing to hide. In fact, I use Facebook to promote my blog posts on the Huffington Post.
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CharlesWarner
11:36 PM on 05/19/2010
Excellent points, Morgan. But Facebook is still a private company and it's shareholders are its employees. I suspect a lot of the pressure to increase revenue comes internally from people who are looking forward to being multi-millionaires when Facebook does an IPO. They see a big enough payoff to get greedy.
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Morgan Brown
04:56 PM on 05/20/2010
Thanks for the response Charles. I imagine that the largest shareholders are the founders and the venture firms and investors; and sure, profit is their motive as it is the motive of any corporation. The way to profit in an ad-based model is selling advertising that works. And advertising that works is targeted advertising, Google taught us all that. I agree that Facebook's goal is to trade how well they know us to advertisers for money. I just disagree that we should be surprised that they are as aggressive at making that a reality.

Any way, thanks for the thought-provoking piece and I look forward to reading more of your perspective in the future.
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Morgan Brown
08:34 PM on 05/19/2010
Caveat emptor when you sign up for a free service on the Web - especially one built around sharing your personal information. If you post anything on the Web you should assume it's accessible to anyone, regardless of privacy settings. If we choose to participate on their site then we're agreeing to play by their rules. We can leave or we can stay, and if we stay we need to recognize what is shared and what isn't and filter accordingly. Facebook has always been ambivalent to privacy at best, it's no surprise that they're headed down a path that generates income - that's their responsibility to their shareholders. Just as its our responsibility to keep our lives private to the degree we wish.