I pick on the Today show quite a bit these days, and while some may see this as unfair, in my defense, the thing is pretty much a reliable cavalcade of unabashed silliness.
Yesterday morning, if you made it past the fact that one of the lead stories on the show was a hard-hitting, two-and-a-half minute investigation into whether Britney Spears was reforming her image, and then past Meredith Viera cooing about how she'd been granted extra special access to Dick Cheney's home -- while keeping a straight face, mind you -- you eventually wound up being treated to an exclusive report that may have represented the final staggering triumph of hype over substance. The heavily promoted piece, fronted by the spritely Natalie Morales -- who may herself be nothing more than a CGI creation, sort of like Jar Jar Binks -- concerned the potential danger lurking in your medicine cabinet, compliments of Crest Pro Health mouthwash.
During the intro to the story, Morales put on her "concerned" face and enthused that as many as 91 million bottles of the mouthwash have been sold in the U.S. -- but that many of its users have begun taking to the internet to complain that the stuff is turning their teeth brown and altering their sense of taste. Roll tape, which featured about three minutes of one seemingly distraught customer after another -- all conspicuously members of Today's core demographic of 34-49 year old women -- lamenting their temporarily discolored choppers and demanding satisfaction. By the time Morales got around to an actual face-to-face with a doctor on the Procter & Gamble payroll, the audience was no doubt whipped into a frenzy of righteous indignation, ready to insist -- as the disgruntled customers had -- that Crest Pro Health come equipped with some sort of warning label from here on out. That's when the story dropped the bombshell, or rather, the waterballoon: Morales sternly informed the doctor that she had literally a couple of dozen complaints that she'd pulled down off internet message boards from users of the mouthwash.
For those not good at math, let's recap: a couple of dozen complaints, out of 91 million bottles sold.
The report ended with, what else, word of a lawsuit now being filed against P&G -- a juicy target worth millions -- by one of the pissed-off customers who just happens to be a lawyer. Once again, for the obtuse: NBC essentially spent four minutes of national airtime not only lending credibility and import to the claims of these very, very few unfortunate folks, but also putting up a big neon advertisement for any opportunistic jackass who feels like joining the suit and getting rich by claiming victimization at the nefarious hands of an uncaring corporate giant. The Today show turned a non-story into a manufactured controversy -- the kind of thing you'd expect to find airing as a Shame-on-You sweeps piece on K-SHIT in Lubbock, Texas -- and in doing so, probably conjured a monstrous class action lawsuit out of thin air and certainly perpetuated the cycle of absolute nonsense that we've come to expect from today's TV news departments.
That's what should leave a bad taste in your mouth.
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Posted May 8, 2008 | 03:00 PM (EST)