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Chip Conley
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Chip Conley is Founder of Joie de Vivre Hospitality, America's
second largest boutique hotel company, and the author of many books
including Peak: How Great Companies Get Their Mojo From Maslow and Emotional Equations (launching Jan. 2012).

Blog Entries by Chip Conley

What's Your Daily Offering?

Posted December 29, 2011 | 17:09:00 (EST)

I sip my lemongrass tea and watch with divine curiosity. Like hundreds of thousands of her fellow island people, the elderly Balinese woman places a series of daily morning offerings (known as "Canang Sari") at strategic places around the home. The tropical scent of frangipani and incense wafts throughout the...

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Mastering the Anxiety Equation: A Remedy for Fearful Times

1 Comments | Posted November 18, 2011 | 15:29:59 (EST)

Has Anxiety become your middle name? No doubt we're living through unpredictable times and this is taking a toll on our physical and emotional health. This is becoming most pronounced in the context of the workplace, which is having disastrous impacts on employee engagement and such prized qualities as innovation...

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Palo Alto Is the New Hollywood

1 Comments | Posted October 18, 2011 | 15:34:04 (EST)

Years ago, young Lana Turner skipped her typing class and bought a Coke at the Top Hat Café in Hollywood where she was discovered by the publisher of the Hollywood Reporter and soon became a celebrated movie star. A couple decades later in a hilarious episode of I Love Lucy,...

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Our Economy With Performance Anxiety

Posted August 9, 2011 | 14:57:12 (EST)

The psychology of confidence is just as important in the boardroom as the bedroom. As Wikipedia suggests, "Confidence can be a self-fulfilling prophecy as those without it fail or don't try because they lack it and those with it may succeed because they have it rather than because...

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The Top 10 Emotionally-Intelligent Fortune 500 CEOs

Posted August 2, 2011 | 18:01:57 (EST)

I entered Stanford Business School twenty-nine years ago as a naive twenty-one year old, the youngest in my class. One of my classmates immediately sized me up, asking "So, what did you specialize in before coming to get your MBA?" I said, "Growing up." Not satisfied with my answer, he...

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What Drives an Entrepreneur?

Posted July 5, 2011 | 13:17:39 (EST)

If we're going to see a job recovery in this decade, it's likely to come from America's entrepreneurs since 60 to 80 percent of the net job growth in our economy comes from small to mid-size businesses. So, if we know our economic recovery depends on incubating more...

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B2B? B2C? How About H2H?

Posted June 2, 2011 | 14:57:57 (EST)

To B or not to B? Hamlet is not the only one asking that question as I've been queried many times by readers of my book PEAK about whether the self-actualizing business principles I espouse are just as relevant to B2B (business to business) as they are to B2C companies...

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The Chief Emotions Officer

Posted April 27, 2011 | 14:48:55 (EST)

Executives execute. We don't execute people as in life and death matters (although, sadly, we do "terminate" people when they're no longer needed), but we have traditionally thought of business leaders as being emotionless technicians who just keep the trains running on time. But, timely trains didn't make Southern Pacific...

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The Most Neglected Fact in Business

Posted March 28, 2011 | 18:12:25 (EST)

Henry Ford complained, "Why is it when I need a pair of hands, I have to get the whole man as well?" Sorry, Henry, that's how it works.

When my father was in the midst of strenuous management-labor negotiations he would say to me as a kid, "I love business,...

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2011: The Year of Curiosity

Posted December 20, 2010 | 17:30:28 (EST)

'Tis the time of the year to reflect and project. I'm going to take my cue from the most famous management theorist of all time, Peter Drucker, who lived to the ripe old age of 95. This leadership guru incorporated two practices into his professional and personal life...

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"All I Want for Christmas..." My Favorite Business Books

Posted November 30, 2010 | 13:52:11 (EST)

One of the most frequent questions I get asked is "What are your favorite business books of all-time?" That's a tough question to answer. It's sort of like "What's your favorite color?" The fact I like purple doesn't mean I'm going to buy a purple business suit, nor does it...

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Can Business Be Enlightened?

Posted November 8, 2010 | 21:17:01 (EST)

A half-century ago, few would have suggested that the world's companies might have a bigger impact on the planet than would the various governments of the world. But, today, there's no doubt that business -- for better or often worse -- impacts our lives in more and more profound ways,...

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What Business Are You In?

Posted October 8, 2010 | 18:38:43 (EST)

This is my favorite rhetorical business question of all time spoken by the true sage of management wisdom, Peter Drucker. But, this is a more complex question than it used to be. There may have been a time when the ball bearings manufacturer was purely in the business...

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Apple & The Oakland A's: They're Both Playing Moneyball

Posted September 28, 2010 | 15:00:55 (EST)

As we round the bases for the last two weeks of Major League Baseball, it's worth noting that big league managers may know more about 21st century leadership than Fortune 500 CEO's, with the possible exception of Steve Jobs. Remember Michael Lewis' bestseller Moneyball about how...

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A Burning Man Economy?

Posted August 31, 2010 | 14:24:00 (EST)

Last year, liberal filmmaker Michael Moore lamented the fact that the bankers were "burning down our economy" while earning obscene bonuses. Recently, some Tea Party conservatives have suggested that President Obama, with his gentle demeanor and misplaced upbeat perspective on the economy, wasn't acknowledging "the auditorium...

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Living Downwind from the Flower Shop

Posted August 24, 2010 | 17:17:25 (EST)

One of the great mysteries in life is why some of us prefer to be swamp-dwellers. Not literally. I'm not dissing those living in the low country of the Gulf States or, frankly, anyone stuck in less than pristine living conditions. No, what I'm talking about is why some of...

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What Are the Most Important Leadership Skills You Learned as a Kid?

Posted July 22, 2010 | 13:52:06 (EST)

I'm a premature grandpa. At age 49, I've got a couple of grandsons, Deshawn and Danari, who are 15 and 13 and you might as well call them "Generation Why?" because they're at that age when they're full of questions. While we were riding the rollercoaster at the Santa Cruz...

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You Get the Investors You Deserve

Posted June 15, 2010 | 18:37:36 (EST)

That's paraphrasing a wisdom Warren Buffett once uttered (by the way, Warren Buffett's lunch auction sold for a record $2.63 million last weekend in the annual charity fundraiser for Glide Memorial Church in San Francisco; this is the highest winning bid in this 11th annual event...

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Steve Out-Geeks Bill

Posted June 4, 2010 | 15:14:56 (EST)

"What I can't figure out is why he (Steve Jobs) is even trying (to be the CEO of Apple)? He knows he can't win." Bill Gates said that in a Vanity Fair interview in June 1998 with journalist Robert Cringely for a Bill vs. Steve story that was never...

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Your Culture Is Your Brand

Posted May 5, 2010 | 01:16:33 (EST)

Is it possible that your head of HR may also be your head brand strategist? That's hard for most companies to imagine. But, in the transparent "word-of-mouse" business world that exists today, your company culture and how it influences employee and customer engagement is the ultimate secret sauce that defines...

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