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Chris Morran

Entries by Chris Morran

Here's Why HBO's CEO Doesn't Want You To Binge-Watch Shows

(57) Comments | Posted April 28, 2015 | 9:33 AM

This post originally appeared on Consumerist.

While Netflix and Amazon may be catering to binge-watchers by releasing all episodes of their original shows online at once — and even though HBO’s online library allows users to plow through entire series of older shows — don’t expect the network...

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Comcast Says It's Tripling Size Of Social Media Customer Service Team

(33) Comments | Posted March 23, 2015 | 10:39 AM

Comcast has been responding to customer complaints on Twitter and Facebook for years, but that didn’t help the company get out of the basement of customer satisfaction ratings — not just for cable and Internet providers, but for all U.S. companies. And now that Comcast is trying to merge with...

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Comcast Says It's Working On Making It Harder To Change Someone's Name To 'A**hole'

(11) Comments | Posted February 3, 2015 | 12:29 PM


This post originally appeared on Consumerist.

Last week wasn’t a good one for Comcast. It began with a report that someone at the company changed a customer’s name to “A**hole Brown” and ended with multiple customers claiming their names had...

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The Worst Company in America: The Final Four

(100) Comments | Posted April 13, 2011 | 10:04 AM

Each year hosts a no-holds-barred, throw down, knock-out fight to determine the Worst Company in America. 32 companies enter -- but only one leaves. For the third year in a row, three out of the four slots in Consumerist's Worst Company In America semifinals have been taken...

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The Worst Ad in America

(88) Comments | Posted September 24, 2010 | 11:28 AM

Is there an industry so mired in mediocrity as the advertising business? I dare you to describe in any detail 10 TV commercials you saw on prime time last night. You probably can't; Because in spite of all their test-marketed slogans, focus-grouped spokespeople and Hollywood-level production gloss, most ads fail...

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