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Scientific Reasons to Be Nice Online

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It is totally weird, but it's true: I have gotten hate mail for writing a blog about raising happy children. And based on the stories I've heard from my co-workers at the Greater Good Science Center, I'm not the only one. But cyber bullies, take note: Research suggests you'll be happier if you make your point politely.

Nasty online communication is a phenomenon called "flaming." Studies show that people are more likely to be hostile and aggressive online than they are in their face-to-face communications. The anonymity of the Internet can block people's self-awareness, making them less in-tune with their emotional states. This makes it harder for people to control their behavior or engage in rational conversation.

Research also shows that when people flame, their comments reflect how they were feeling before they read whatever they responded so violently to. So we may think we are engaging in an intellectual debate, but actually, we are just acting out the funk we were in before we read that blog post that supposedly ticked us off.

Which is probably why the rude comments and mean emails reached an all time high for me this past Christmas day: the holidays can be a hard time emotionally. Stress levels run high, and people have to deal with difficult family members and difficult emotions. My holiday postings threw several people into a rage; I know now that they were acting out the negative emotions that they were feeling before they read my post.

Besides the fact that people seem just plain crazy when they post nasty comments or send hateful email, there are some great reasons to be polite and respectful.

Reason #1: You'll be happier. Kind people experience more happiness and they have happier memories. And all that happiness affects our ratios of positive to negative emotions. When people experience at least three times as many positive emotions as negative ones, they reach an emotional tipping point—they become more resilient in the face of adversity and more open and creative. Being mean makes you rigid; being nice improves your relationships, your health , and broadens your mind. (To learn more about these benefits, I'd suggest checking out this upcoming Greater Good Science Center event.)

Reason #2: You'll be more powerful. In research settings, the kindest and most altruistic people gain the highest status in a group, and they are chosen most frequently as partners. In the real world, people in high-status positions accrue many other benefits: power, wealth, health, better moods, higher self-esteem, and lower stress levels.

Reason #3: Your children will be happier. We parents model skills and habits that affect our kids' happiness all the time. When we are nice, children learn the skills they need to be nice. When we let loose a nasty email, they infer that it's okay to treat other people with contempt. This won't lead to anyone's happiness.

Moreover, emotions are incredibly contagious. If I'm feeling angry, that anger is likely to transfer to my kids, even if I'm just sitting at the computer writing hostile emails.

Let's be clear: I'm not advocating avoiding negative feedback. I think constructive criticism is one of the best ways for us to grow as human beings. Though even the most well-intended constructive feedback can feel negative, we thin-skinned people are happier and more successful when we learn to cope with negative-feeling feedback rather than simply avoid it.

But there's a difference between constructive criticism and flat out hostility. When you are giving constructive criticism, remember to communicate with warmth and respect. Research shows that when your are clear that you think the target of your comment is competent and worthy of your attention, you will be more likely perceived as a friend rather than a foe, and that this promotes engagement and cooperation. What better way to contribute to the greater good? You can say your piece while doing someone a favor (rather than hurting their feelings). And it is those types of kindnesses that make everyone happier in the end.

This week's Raising Happiness events:

Thursday, March 11, 2010
Sweet Thursday Series, Author Interview
7:30 PM, Lafayette Library
952 Moraga Rd., Lafayette, CA

Saturday, March 13, 2010
Parents' Workshop
 and Concurrent Children's Program
for ages 2 through 8th grade
2:00 - 4:00 pm , The Oneness-Family School
6701 Wisconsin Avenue, Chevy Chase, MD
Click here to buy tickets

And an important correction—in the newsletter last week the links for this event didn't work...if you'd like to buy tickets to the Palo Alto Junior League event, please do so here.

Thursday, March 25, 2010
Talk & Book Signing
9:00 - 10:30 AM, Palo Alto Junior League
Includes buffet breakfast
Click here for tickets & info

Christine Carter, Ph.D., is a sociologist and happiness expert at UC Berkeley's Greater Good Science Center, whose mission it is to teach skills for a thriving, resilient and compassionate society. Best known for her science-based parenting advice, Dr. Carter follows the scientific literature in neuroscience, sociology, and psychology to understand ways that we can teach children skills for happiness, emotional intelligence, and resilience. She is the author of the new book Raising Happiness: 10 Simple Steps for More Joyful Kids and Happier Parents and of a blog called Half Full. Dr. Carter also has a private consulting practice helping families and schools structure children's lives for happiness; she lives near San Francisco with her family.

References:

Andersen, SM, Saribay, SA, & Thorpe, JS. (2008). Simple kindness can go a long way: Relationships, social identity, and engagement. Social Psychology, 39(1), 59-69.

Barsade, SG. (2002). The Ripple Effect: Emotional contagion and its influence on group behavior. Administrative Science Quarterly, 47(4), 644-675.

Hardy, CL, & Van Vugt, M. (2006). Nice guys finish first: The Competitive Altruism Hypothesis. Personality and Social Psychology Bulletin, 32(10), 1402-1413.

Lee, H. (2005). Behavioral strategies for dealing with flaming in an online forum. The Sociological Quarterly, 46, 385-403.

McKenna, KYA, & Bargh, JA. (2000). Plan 9 from cyberspace: The implication of the internet for personality and social psychology. Personality and Social Psychology Review, 4(1), 57-75.

Otake, K, Shimai, S, Tanaka-Matsumi, J, Otsui, K, & Fredrickson, BL. (2006). Happy people become happier through kindness: A counting kindnesses intervention. Journal of Happiness Studies, 7, 361-375.

Many thanks to Stephanie Harstrup for her research assistance.

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