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Christopher Burgess

Christopher Burgess

Posted: October 19, 2010 10:13 AM

So You Want to Work Remotely?

What's Your Reaction:

Do you have an office to which you commute each and every day? Do you need one? Personally, I haven't had a desk in an office building for more than five years, and have been able to work from any place on the globe where I am able to plug into the Internet. I personally love the flexibility it affords and it fits my lifestyle with perfection. Though this may work for me, is it practical for everyone? Does your professional situation lend itself to being able to work remotely?

According to a recent Cisco study "The Cisco Connected World Report", I find I have a lot of company, as three out of five employees believe it unnecessary to be in the office and contend they can be just as productive working outside their traditional brick-and-mortar workplace, as within. So let's assume that your employer agrees with you. What should they expect from you, as you leave the "office" and move to the "mobile office?" First and foremost, I think they need to be assured as to your level of understanding of the environmental differences. You are no longer within the four walls of the employer, and you no longer have that physical security surrounding you and the assets. Your mobile environment by definition is physically outside their ability to monitor for the physical security threats which every office addresses.

In addition, there is the technological side of the equation. When you work remotely, how are you collaborating with your colleagues who are also working remotely or those who are still within the company's offices? If you are using a laptop, do you use a virtual private network (VPN) connection to your employer so that your information is protected at the same level of security afforded to you prior to becoming mobile? If you don't, but rather use virtual third-party collaboration spaces, is the connection between these service providers and your laptop secured by a secure socket layer (SSL)? How is the information secured? Can the service provider or another subscriber of the service see or access your data? These are all questions that your information technology team will be asking as they work their way through the equation and solution to enable you to enjoy the benefits of being a mobile worker.

Then there is the expectation of when you, the mobile worker, will be available. Being connected from your home does not necessarily mean that you are available 24/7/365. For example, I tend to close my office door on Friday evening and not open it again until Sunday evening, to only confirm the time and location of Monday's first appointment. This is something you absolutely want to iron out so that expectations are fully managed at the outset.

Then there is the home/mobile office environment. What if you lost your laptop or smart-phone? Would you lose sensitive company data? Would you lose personal data? Would you lose customer data? I have a number of thoughts for mitigating the damage when or if a device is lost or stolen.

  • Encrypt your hard drive and any backup drives, USB sticks, smart cards, etc. There are a number of quality encryption solutions available. My rationale is that in the event your device(s) become separated from you, they are in essence nothing more than glorified paper weights, vs. a treasure chest of exploitable data.
  • When traveling, put a decal on your laptop so that you can distinguish it from others going through the security checkpoints and are able to keep an eye on it. I recommend against putting a company decal or business card on the outside of the laptop. The intent is to make your specific device visually distinguishable when you are separated from the device.
  • Use a privacy filter. A privacy filter cuts down on the ability of others to shoulder surf or otherwise inadvertently view your screen and your work product. I can't count the number of times I have sat in a coffee-shop or airplane seat and had foisted into my field of vision company confidential information, which would have been obscured had the individuals simply used a privacy filter.
  • Technologically lock your laptop, mobile phone, etc. If you lose the device you don't want it to be easy for the individual who finds the device to harvest the data from the device. This is in addition to encryption.
  • If you must leave your laptop unattended for a period of time, shut it down to invoke the encryption protocol and use a cable-lock to raise the level of difficulty for the laptop to be lifted and carried off. There is an important point to remember when using cable locks. Secure the cable lock to an immovable object or point of attachment. For trunks of vehicles, secure it to the bolts attached to the trunk's floor. For hotel rooms, loop it through the built-in-desk, or in a pinch you can connect it to the commode.
  • If you are printing in a mobile environment, and it is company confidential information, you need to understand the expectations of how the paper should be handled and ultimately destroyed. A cross-cut shredder is a good starting point. I use one, and then I compost the shred with our horses' offering, manure. The paper composts nicely, and we don't get many dumpster divers.
  • Don't mix your work email with your personal email.

I am a strong advocate for the ability to work from any place at any time. The items previously mentioned are those that I addressed early on in my engagement, and I encourage you to do so as you pursue your desire to work remotely.

 
 
 
 
 
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HUFFPOST SUPER USER
Tom S Cedar Mill
This ain't no party, this ain't no disco.
12:05 PM on 10/20/2010
I've been working at home for about a year now. Programming and phone support.

The only problem is that it is too close to the refrigerator.
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JRsNana
The most important things in life aren't things.
06:55 PM on 10/19/2010
I have worked from home for over a year now and I love it. I work with about 15 people. I have personally met only one of them. I was hired over the internet, I work over the internet. I work when I want to and sometimes when I don't want to but if the work is there..... The amount of time and money I save by working from home is astounding. My company doesn't even have a bricks and mortar office. Everyone works from home or the road.
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angry in ct
You can't fight in here, this is the war room
05:04 PM on 10/19/2010
Here's what I don't understand.

As someone who is unemployed, I have had a good number of phone interviews with prospective employers both near where I live while others farther away. If companies are relying more on the phone interview to place and recruit prospective workers, then wouldn't these same companies be more adaptable to the telecommuting/virtual/remote workplace?

Just wondering.
05:46 PM on 10/19/2010
Yes and no. We do use phone interviews to save time before we meet in person. Small companies would most likely want you to work as a contractor if you are in a different state. It's ridiculously expensive for small companies to have employees in states other than the state where taxes are filed (aka foreign corporation).
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02:55 PM on 10/19/2010
I was a system administrator of mission-critical systems, such as pipeline control systems, and SCADA systems in refineries and chemical plants. The systems ran OpenVMS. I had remote access to support the systems.

I had to be available 24/7, and was compensated for that. I was exempt.

I've been researching remote access software for Windows, and found two so far:

https://secure.logmein.com/
LogMeIn - Remote Access and Desktop Control Software For Your Computer

LogMeIn handles Window and MAC systems.

https://www.techinline.com/Home.aspx
Techinline Remote Desktop - Browser-Based Remote Support

Anybots need to have an arm to press power switches for the ultimate reboot. :-)
02:29 PM on 10/19/2010
up to two hours of the day is spent getting ready for and commuting to a job. another hour or more to get back home.

so that's four hours of "work" time not working. then eight hours of work (maybe more), eight hours of sleep (maybe less). that leaves you with perhaps four hours for your personal life. 1/6th of the day. take back those first four hours and find some balance!
02:11 PM on 10/19/2010
I'm a big fan of telecommuting. I have some employees who work successfully from home, and it saves me on overhead costs for housing these people. If I can run my service company from anywhere in the world with just an internet connection, then I should be able to offer the same to my employees. The key is to hire the right people with the skills to manage their time and to be able to measure performance so clients are comfortable. We have strong systems in place to do both. I hope to eventually have all employees working from home and share the $20k in overhead savings with those employees. Maybe that's why my average tenure is 14 years here...
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mtwa
04:00 PM on 10/19/2010
Would you please hire me??
05:48 PM on 10/19/2010
We just hired 2 people and should be good until early 2011. If you have a financial analysis/accounting background, we may be interested! Demand is definitely increasing...
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BlairCase
01:32 PM on 10/19/2010
Supervisors oppose work at home because its becomes obvious that most employees don't need much close supervsion. Supervisors can not longer pertend that their "person magnetism" and "superior leadership techniques" make employees productive. They end up merely forwarding management email to work at home employees. Management soon realizes it could do with fewer supervisors.
02:22 PM on 10/19/2010
Fanned and Faved for being oh-so-right!
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returntocommonsense
Democracy is a verb - or at least it should be.
07:33 PM on 10/19/2010
Some supervisors are also control freaks. As a software developer there is really no reason for me to be in an office. I do get to work from home 2 days a week (for which I am grateful) but my boss is constantly IMing me - is this done, is that done - when I have already emailed him a report at the end of the previous day. Someone needs to learn how to check his email.
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01:12 PM on 10/19/2010
Worked out of my home and on the road for 7.5 years. There are good and bad aspects. It's harder to build relationships with support staff. It can be a bit lonely. When you work at home, you never "leave" work and you end up putting in a lot more hours. It always amused me when people would tell me how lucky I was being able to work out of my house, as if they thought I could just eat bon bons all day and not produce to keep my job. I'd end up working past midnight and on the weekends more often than not to finish bids, reports and paperwork I couldn't do while on the road or in a hotel room.

Was I able to throw in an extra load of laundry or work in my PJ's on occasion? Sure. But the company and clients felt they owned you 24/7/365 because you weren't in an office. Didn't matter if you had the flu, the phone rang and people wanted what they wanted from you regardless of how ill you were. It's very difficult to set boundaries when you don't have a prescribed location with prescribed hours or anyone else who can act as back up if you need to take any time off for anything.
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BlairCase
01:34 PM on 10/19/2010
I would perfer to work at home three days a week and go into the office two days a week. It's important to maintain some human contact.
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returntocommonsense
Democracy is a verb - or at least it should be.
07:37 PM on 10/19/2010
I work from home 2 days a week and had a hard time at first setting up work hour boundaries for those 2 days. I do have defined work hours and I do stick to them. If someone calls from my office after the end of my day, I don't answer my phone nor do I check my BlackBerry until the following morning.
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07:51 PM on 10/19/2010
I was an architectural rep for a architectural product manufacturer, my home was basically their Ohio office, handled a 3 state territory. Setting boundaries was next to impossible. 14 hour days, almost 7 days a week was normal. Made really good money, drove me crazy, had no life. 7.5 years was too long.
01:05 PM on 10/19/2010
I worked for a company in the top twenty five (top five percent) of the Fortune 500. They tried this gimmick just to appease a small minority of employees. It simply didn't work so back to the office they came. It's like being in love with someone who is 3 thousand miles away. It may feel the same as loving your next door neighbor but it is not practical for one very important reason.
12:00 PM on 10/19/2010
These are all fine ideas, technologically speaking.

But telecommuting will never take off in America, for the simple reason that too many middle-management types will oppose it. And they will oppose it because the UPPER management types might see a successful telecommuting operation and wonder just exactly why we need to pay so many MIDDLE managers to "manage" grown ups who are perfectly capable of managing themselves.

In short, telecommuting makes managers feel anxious about their own jobs. So, it won't be allowed to take off. I speak from experience working for some of the bigger tech shops in the country (Microsoft, Expedia, 3Com, etc.) -- in large companies, telecommuting is always praised in theory, and then privately shut down. Hard.
01:24 PM on 10/19/2010
You're right. From what I have seen, the senior management team doesn’t generally have an issue with Telecommuting (they usually have staff in several geographic regions already). Because of that, they are interested in results and don’t have the time or desire to micro-manage all of the individual contributors in their org. It’s the middle managers and line managers that have the issue cutting the cord. In my current company, my VP of IT was fine with my staff WFH 1-2 days a week. It was my management peers who didn’t like it and tried to kill the WFH schedule for my employees. We had a re-org and I ended up working for a manager that didn’t like WFH and wouldn’t allow it; even though his VP had no issues with it. Thankfully, we had another re-org and now I work for my initial boss and I WFH 5 days a week.
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Fusero
12:00 PM on 10/19/2010
If we could start working remotely or working from home at least 1 day a week, how much polluting, carcinogenic gasoline could we cut? How much oil dependency could we cut? What if employers started making this easier for their staff, or what if municipalities offered tax incentives as a way to alleviate traffic congestion or regional pollution? The only road block to be aware of, to my knowledge, are states that get tax revenue from the sale of gasoline. Otherwise, this is another way companies can "go green", help their staff save on the cost of fuel and transportation and the stress of traffic, and easily help decrease the our dependency on the tyranny of oil.
02:24 PM on 10/19/2010
Agreed -- 40 hour week, 10 hrs a day. Sitting at a computer screen is NOT the same as working on an assembly line or mining coal, so the 8 hour day can fade for some of us. Also, we could get half the country to take Friday and the other half Monday so you could actually get things done at the bank, the post office, the dry cleaners . . . .
04:21 PM on 10/19/2010
I agree. Working four 10 hour days would not be a streach at all. I have spent the last 20+ years as a software developer and database engineer. The typical day was at least 10 hours and the weeks at least five days. Currently, I meet with clients as needed and do a majority of development in my home office.
11:55 AM on 10/19/2010
From the office, they can't tell whether you're working at home or from India. As more and more jobs are offshored, I'm not going to risk my security on anything that doesn't require my physical presence, experience in our culture, and strong language skills.

I am beginning to wish I'd become a plumber instead of going to college. They can't send that job to India.
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Revee
11:38 AM on 10/19/2010
I work at a small software company which allows flexible hours as well as ability to work at home.
I find myself most productive when I am physically at the office.
I like the new technology for collaboration extremely useful for dealing with clients, however, I get a lot more done by face to face interactions with my colleagues at work.
I guess this depends on the person as well as the type of work they do.
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SonicUltimate
11:30 AM on 10/19/2010
3/5s of employees may find it unnecessary to come in to the office. However, the majority of those employees neglect the self-regulatory and work-life balance issues that come with remote work. If these factors are made explicit to these employees before hand, I would hypothesize remote work becoming less popular.

Kudos to the author for finding the right balance. However, not all employees can or should be remote workers. It seems far more ideal than it actually is.
11:12 AM on 10/19/2010
I provide IT consulting and maintenance services. You mention that you are not expected to be available 24/7. I work with some companies that _do_ expect that of their remote employees. If the employer is footing the bill for the systems that enable this style of work, they will send questions and assignments at any time of the day or night. I get frantic calls well outside the normal work hours when connectivity problems arise. Regardless of company size, I must prepare my customers for server down time, even on weekends and holidays. I have gotten complaints that the server was offline at 3 AM on a Sunday morning even when the maintenance is scheduled. The worst case is the 'hybrid' remote worker. They go to the office during the day and are then expected to pick up any slack at night from home. The real fun for me is that I too am expected to respond when there are issues. I get to be on call 24/7. The flexibility of telecommuting is nice, but sometimes it's coupled with very high expectations.
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SonicUltimate
11:32 AM on 10/19/2010
Jeeze. I hope your non-exempt.