Okay, the deal is that Fed workers are seriously interested in better customer service, etc, via their web ops. I've worked with these folks for years, they're the real deal, and are really listening.
Here, the idea is a for-real thing that starts Monday: The National Dialogue on Improving Federal Websites. It's a nationwide, two-week online conversation with web experts and the public to generate ideas for re-inventing how the federal government delivers information and services online. It's part of the larger .gov Reform Initiative launched earlier this summer by the White House and the U.S. General Services Administration.
The dialogue will launch Monday, Sept. 19 at 2 pm ET and run until Friday, Sept. 30. You'll be able to access it at: http://www.usa.gov/webreform/dialogue.shtml
The purpose is to allow people to submit and vote on ideas for improving various aspects of improving federal websites, such as: content, search, usability, accessibility, social media, multilingual content, and online services. The .gov Task Force will review the ideas and consider them as they develop a National Web Strategy and make recommendations for streamlining federal websites, strengthening federal web policy, and improving citizens' experience with federal websites.
The country really needs you to help out.
I'll be directly involved, probably obsessed on the customer service side.
You can also follow comments about the dialogue on Twitter using the hashtag #dotgov.
Please spread the word, I really appreciate it.
Follow Craig Newmark on Twitter: www.twitter.com/craignewmark