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Craig Newmark

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Privacy, Google, and Facebook: Chill!

Posted: 07/01/2012 4:44 pm

Okay, privacy is an ongoing concern for all of us; it's a real thing. However, there are a lot of bogus headlines regarding online privacy, and I figure some perspective is good.

Most of the panic regards Google and Facebook, and almost all of it is faked, from parties who are looking for headlines or people who don't understand tech, and panicked. Let's just say very little fact-checking was done.


There are real concerns, including the occasional bug or questionable decision, but both companies try hard to do the right thing. They consider what's the right thing for their communities in their decision making, which is an unusual business practice. Maybe the big difference is that Facebook takes a millennial view of privacy (per Zuckerberg) and that Google has a more traditional perspective (as do I... we're old).

In particular, neither company sells your personal data. There are a lot of companies who do that kind of thing, like banks. (That's one reason we need a serious Consumer Financial Privacy Board.)

The deal with both companies is that they offer us services in return for the privilege of targeting ads to us individually. That can be done without disclosing personal info to advertisers.

It's a deal I'm okay with.

Both companies might share some blame for some of the panic around their privacy policies, since they frequently do a really bad job discussing those policies. However, almost all the problems you hear about are, at best, greatly exaggerated.

The solution requires some quiet industry action, and I'm doing what I can.

Normally, I'd conclude with "more later"... but sometimes, I get more done while keeping my mouth shut, publicly.

 

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12:57 PM on 07/02/2012
Craig, I believe the issue is far more nuanced, though at some level it's difficult to argue with you. After all, if people were really concerned with their privacy they could just opt out of using these services, right? Actually, things get tricky here. Now with the facial recognition that both Google and Facebook are applying in the background, people who do not participate on any of the social networks can also be captured by the nets of their information gathering. People who do participate in these networks can also talk about people who don't and share sensitive information about them.

There's also a set of tricky issues around how law enforcement and our legislatures deal with gathering information about people on these services which has yet to be fully addressed. For now, there are enough gaps that in the laws around the world, that breaching people's privacy more frequently than not goes without any real consequences to the breachers or those enabling the breach to happen, but the consequences to those whose lives have been affected is all too real.

While I appreciate your core point, I believe you may be falling into the trap that your claiming exists in how privacy issues seem to be greatly exaggerated, as you've provided an overly simplified position of the issue(s) here.
02:40 PM on 07/02/2012
I agree w direwolff- the fact is, these companies are digging deep into our internet activities to suit what they see fitting for profits and mentions- at the expense of anyone who uses their offerings.
With secret tracking cookies revealed, the sucker who is chosen to address the "mistake" and/or "unintentional action", is merely giving excuses for something well-planned within the inner-workings of their 'netfolk. Its never accidental- such a claim is made when someone detects and publicly announces their findings.
We may be users or consumers, but to them we are guinea pigs & money-makers. I dont use facebook and wont. The invasion of our lives is more than a status or timeline history- in a case like this, we are the 1%; we only know a 16th of the half of everything. They know the other 99....
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blyan
11:55 AM on 07/02/2012
Holy crap, thank you! I have commented on practically every privacy article here and told people to calm down... but if you publish a headline that tells people their data is insecure, they're going to lose their s--- because an extremely large majority of the people who comment on here have no idea whatsoever what any of that stuff actually means. If you tell them the sky is falling, they'll run around screaming like it is.

Why? Because it generates the most clicks. I figure this article will get maybe 20-40 comments and maybe 10k-20k views.

Post an article that says Google is stealing your data or Facebook is messing with your privacy? 3,000 comments and 500k page views.

Thanks for doing the responsible thing for once and choosing facts over cash.
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Elaine Fogel
Marketer. Blogger. Speaker. Writer. Nonprofiteer.
08:17 PM on 07/01/2012
"They consider what's the right thing for their communities in their decision making, which is an unusual business practice." Just curious, Craig, why do you say that this is an unusual practice? In the ideal, organizations should be customer-centric - putting the needs of their internal and external customers at the forefront of all decision making. Of course, not all companies are doing that, but do you believe that it's an "unusual business practice?"
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Troy Powers
Death and Taxes
01:45 PM on 07/02/2012
I would tend to agree with the unusual claim. In today's market companies look for the next sale and, in many cases, screw over their existing customers in the process. Take Direct TV's decision to provide new customers with their NFL Sunday ticket package for free whilst not concurrently offering that service to existing customers. Or you could look at an example listed in the article - Banks. Are they truly considering their communities when they wholesale our personal information to various corporations or creditors? Why else are we all receiving unasked for credit offers so often in the mail then?
08:14 PM on 07/02/2012
I pretty much agree. Most popular complaints that people have had with Facebook and Google recently are overblown out of proportion. People for instance accuse Google and Facebook of selling private data, but its not in their best interests to do so and besides, regardless of whether or not people use Facebook ads directly or the types of companies at http://www.buyfacebookfansreviews.com to get more Facebook likes, no company is gaining any personally identifiable information from Facebook ad clicks - this data is hoarded by ad companies like Facebook and Google out of their own self-interest. Google does the same thing as Facebook here, just somehow Google has a sparkly public image. The bigger privacy issues with these companies IMO are not talked about much in the media - their involvement with supplying personal information to government and law enforcement without a warrant. IMO, this is a much bigger issue that can be ruinous to peoples' lives. The only really bad issue lately with either of these companies is Facebook editing private emails to redirect to Facebook. That's a big issue IMO.