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Debra Ollivier

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Forget Etiquette. What Happened To Modern Manners?

Posted: 12/30/11 09:38 AM ET

Rudeness and bad manners - and books about them - are on the rise. Technology clearly has much to do with this. Even "smart" technology has made many of us seem "less smart." (That's a polite way of putting it.) It's certainly made people more distracted and self-centered, both of which breed bad manners.

Invading people's personal spaces by talking loudly on cellphones, answering cell phones or texting during a meal, and being an anonymous Internet bully are just a few familiar examples of manners gone awry.

But technology isn't the only thing contributing to bad form. A slew of cultural changes have created a climate that seems to breed bad manners. NRP and Vanity Fair contributor Henry Alford's book "Would It Kill You To Stop Doing That? A Modern Guide to Manners," is the most recent addition to a canon that began with Emily Post (albeit, in far more genteel times). Alford's humorous musings wander through truly modern turf, from email, atheist and "churchy statements," and Transgendered coming-out, to buttocks-baring jeans, Facebook, sex tentacles, and other things Emily Post didn't have to worry about.

Ditto for syndicated columnist and "Advice Goddess" Amy Alkon. Alkon is the author of "I See Rude People: One woman's battle to beat some manners into impolite society." She's on a crusade to live out the subtitle of that book. "I don't like regulations," she told Reason TV. "I like to shame people into behaving better."

There's a lot of shaming to do. Alkon has a long list of things and places on her blog where bad behavior abounds, from sidewalks, parking lots, traffic snarls, and restaurants, to toilets, airports, dating environments, family gatherings, and the workplace (to name but a few).

"What people don't know, and what's come out in a few studies in the past few years," wrote Alkon in an email, "is that even a quiet cell phone conversation is disturbing to people around you. That's because the brain pays attention to a one-sided conversation in a way it does not to a two-sided one. The theory is that it tries to fill in the other side of the conversation. If you must make an emergency phone call indoors, we'll try to understand. But, there's no reason to carry on long, inane conversations in public places - no reason except self-centered, Me! Me! Me! Generation rudeness."

True, true true. It's also important to note that there's a difference between etiquette and good manners or good behavior. Etiquette is connected to rules and protocol, which vary in different countries and can be learned - hence all of our how-to etiquette books and blogs. But knowing or respecting etiquette doesn't necessarily make you a nice person, and niceness is the bedrock of empathy and compassion - two human traits that also seem a bit strained these days. How do people treat their hired help? Do they show kindness to people in less advantageous situations? Do they have generosity of spirit? If someone has perfect etiquette but is essentially mean-spirited, the latter cancels out the former. Moral contradictions, in other words, are not nice.

Learning compassion and empathy is a lot harder than picking up a book about how to write the perfect party invite, when/if it's okay to regift, or who you can sensibly bring along to a wedding. And getting people to improve their manners is an uphill battle in a culture like ours which is largely public and confessional (two things that are considered rude in other countries, like France and Japan), and where public humiliation has become something of a spectator sport. Is Simon Cowell rude or bad-mannered, or is he just entertaining us? Hard to know, but he's riveting to watch, if not in an excruciating sort of way.

The same goes for Kim Kardashian, who recently got top billing as the Most Ill-Mannered Person of the Year. (Kate Middleton, no surprise, topped the charts as the Best-Mannered Person of the Year.) Kardashian is a lot like Paris Hilton - famous for being famous. But the thing is, we made her famous, which is a bit hypocritical. And hypocrisy, when you think about it, is ill-mannered, too.

 
 
 
 
 
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01:10 AM on 01/05/2012
I was in my Doctor's waiting room for my appointment when a young lady sat next to me. She was talking to her Dad, he stopped her abruptly to stop her from using her cellphone. She was agast at the thought of not being able to use her phone. There was a sign on the reception desk at the entrance, in bold and clear lettering explicity prohibiting cellphone usage due to the possible interference with medical devices. There was a designated 'safe' spot in the hallway for cellphone use. The young lady continued to complain. Then I had heard enough. So I turned to her and commented, "If you believe that your telephone call is more important than the health and safety or perhaps life of a vulnerable patient in this facility, by all means, use your phone!" She left shortly after my comment. People can be very selfish and rude.
Later that day, a very gallant gentleman (in his fifties or so) opened the door for me, a true rarity lately! It renewed my faith in humanity!!
11:03 AM on 01/04/2012
This article makes an unsupportable distinction between etiquette and manners which it also seems to confuse with morals. There is no sharp line between these, but a continuum of social behaviors that we judge as either praise worthy or blame worthy. The only real distinction between something that is judged a breach of etiquette and something that is a breach of morals is how much emotion it provokes in the one who is judging. For example, for some persons, times, or situations, texting on the phone in public is judged as simply rude (etiquette). But if it is done during a movie or while driving, it may be perceived as morally wrong. We may even try to codify that moral wrongness as a part of our official social contract (law).
10:38 PM on 01/02/2012
In what way, exactly, has Kate Middleton proven herself to be well mannered?
09:45 PM on 01/01/2012
Good read. For a related story on New Year's resolutions your coworkers wish you make, check this out: http://austin.culturemap.com/newsdetail/01-01-12-13-34-new-years-resolutions-your-coworkers-wish-you-would-make-and-keep/
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02:45 PM on 01/01/2012
My main beef.... If you request something of someone, and they reply "No", accept and respect their "No" and do not try and ask them again in another way. This amounts to pressure that you are putting on that person, in an effort to wear them down into saying "yes". Better yet, don't ask of others what you ought to be doing for yourself.
By respecting another person's "No", that means not getting back at that person with some kind of vengeful act (this includes revenge of a passive-aggressive type). As a society, we need to respect one another's right to choose with autonomy. Live and let live.
04:50 PM on 12/31/2011
People today have no manners, especially the 20 something and under generation. They don't know how to say please or thank you and what's worse is they think they are entitled to EVERYTHING. They also have no compassion or empathy for anyone but themselves. And they think the world is about them too. I for one am tired of them and their rudeness and selfishness. I used to just look at these people with disgust but now I tell them off. Obviously their parents did not do their job in raising these types of kids so I guess they need to hear it from someone else. You should see the looks they give me and I really don't care. One day they will be my age and encounter the same thing.
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playflute2
flootz
04:34 PM on 01/01/2012
This really is a screamingly broad, blanket statement and condemnation of young people. I'm a working musician; both performer and teacher, and there are a lot of young people in this world today who are truly grand. They are caring, helpful, intelligent, and emotionally engaged. I hope you begin to meet some of these folks as you begin this new year of 2012.
09:41 PM on 01/02/2012
Totally agree, playflute 2. Thanks so much.
orthobobsuruncle
Insurance is not the same as welfare
10:53 AM on 01/02/2012
I always think that, "I can't wait till you are my age you little ..." but then I realise I'LL be dead and won't get to see karma bite them in the ass. So it's kind of sad really.
08:49 AM on 12/31/2011
It is a bit of a shame how there has to be a handbook on manners. It would be far better if this was simply passed down as it used to be. It is a good fight to fight though!

Pete www.todays-gentleman.com
11:48 AM on 12/30/2011
We have created a society of convenience in all ways. Immediate gratification is to be applauded. So we eat fast food, drive through red lights, watch TV that doesn't require the exercise of brain cells, and spout political dogma that someone else has spoon fed us. Common courtesy is one of the victims. We communicate with others when we want to, how we want to, and where we want to, with little or no thought of how our behavior impacts on anyone else around us. Every single day I am appalled at what I see going on around me.
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09:13 PM on 12/30/2011
I totally agree, especially your point about communicating with others in whatever manner we please. Rudeness is being repackaged as "honesty" and "being real" as if the person dishing it out were performing a noble public service rather than expressing themselves in whatever manner THEY find most gratifying while accepting no accountability for their words and behavior.
04:36 AM on 01/05/2012
Don't you mean, "Every single day we are appalled at what we see going on around us."

Or is it rude of me to ask? If so, I apologize in advance. Well, not really in advance. I apologize in . . . uh, in . . . uh. I apologize. I mean, we apologize. We mean.
07:00 AM on 01/05/2012
I'm laughing. I used the "we" because I wanted to share in the responsibility of what is happening (even though I am, of course, perfect). But I wouldn't assume that others were as appalled as I (even though many are). On the other hand, both Queen Liz and The Donald would use the royal "we."