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Dennis Santiago

Dennis Santiago

Posted: January 10, 2010 11:18 AM

Ordinary People Matter

What's Your Reaction:

"A long, long time ago in a galaxy far, far away," there were two giant empires that possessed vast stores of weaponry enough to wipe out the galaxy. They locked horns so tightly they became trapped in their own deadly embrace and the galaxy seemed doomed to live in fear forever. But then ordinary people doing extraordinary things questioned conventional wisdom and changed the game. And that, as a line from another science fiction series says, was "when the walls fell."

This weekend, the questioning from conventional wisdom begins. Read around and see for yourself. Even as the media acknowledges that people have a legitimate gripe, the reporting is that conventional wisdom says the Move Your Money idea won't make any difference. Individual and business transaction accounts are too small a fraction of the asset and liability base of the big banks. They simply don't matter as much to them. The big banks are far more awash in professional and brokered deposits, as well as foreign money on the liabilities side and risk-bearing investments on the assets side, anyway. Besides, for consumer and business accounts, fee income charged to customers and merchants is where it's at now. And in any case, little banks are captives of the big ones because they are just the correspondent flunkies of the system. The conclusion has to then be that ordinary people are irrelevant in the grand scheme of things and this entire thing is futile.

If you think this is true, think again.

I refer back to the first blog I wrote last week about the most precious commodity in the banking universe: "core deposits." Those lowly savings and checking accounts go by another name. Yup, they are called "transaction accounts." It's these transaction accounts that define how much "Main Street" banking an institution can participate in; what people with too much "edumacation" call an addressable market. If you can't touch that customer because they aren't a customer, that's a bad thing. In business strategic planning it's a boo-boo to do that. You manifest something called diminished market share or -- in the rosy finance parlance of former Chairman Alan Greenspan -- a "retrenchment of previous gains." A rose by any other name is still a rose.

Don't even get me started on this "the larger Wall Street banking activities are so much more economically important than ordinary people" notion. There's no love lost in that world, people. If you think every private and non-profit fund and every sovereign out there isn't thinking the same thing you are about what it might do to end their nightmare of exposure -- wherein their money got turned into complex, opaque and illiquid financial engineering -- ha! If President Obama turned Guantanamo into a holding pen for Wall Street miscreants and emailed a note to every central bank on the planet saying "we're putting an empty coffee can in front of the gate and if there isn't money in the can to run the place we're letting them go," I guarantee there'd be wads of cash in that can every time the sun comes up. The feelings run very deep.

Now let's talk about fees. Fees and penalties are what a bank charges you if you overdraw, are late on a credit card payment and a whole host of other things. If you overdraw and the bank covers it, it just made you an instant loan. If you are late paying on a loan or a credit card, they charge you a fee and these days, also change your interest rate to a seriously painful penalty number. People hate it and think banks are being heartless and greedy. But you know what, the real reason is because they're deathly afraid YOU, the ordinary customer, will default.

Did you know that when a loan, any loan, goes into default, bad things begin to happen for a bank? Eventually some of that bad debt goes into non-accrual; meaning, it stops earning interest because there's no point. The FDIC makes banks take a hard expense and money that would have been profit instead goes into something called a "loss provision." It is money that's gone. It just hasn't made it through the required number of days to "realize" as a loss yet. Teach your ears to be keen and remember that the next time you hear a bank official quoted saying "we are profitable, less provisions."

Read the message between the lines. The threat of onerous fees and penalties is how banks clumsily communicate to you how vitally important it is to them that you pay your interest on time. The reality is that when fee income becomes excessive it's considered a risk indicator about an institution because it means their business model is probably weakening. An over reliance on fee income exposes banks to the threat of a sources of income loss risk if interest rates shift in the wrong direction. These types of fees tend to evaporate in an inflationary environment. Hey, I didn't make that up. That's what it says in the FDIC guidelines on sensitivities to market risks.

And finally, there's that "captive serfs of the landed class" thing about little banks being the flunkies of the big ones. Now there's a cat and mouse game that's been going on since the monkeys came out of the trees. Sorry, I couldn't resist mixing those metaphors, but then again, I'm not sure the opaque shelter of the forest has been completely abandoned yet. The reality is that, like any large ecosystem, big and little banks share a great deal of co-dependence. The big cats constantly try to organize the environment so they can ensure there's enough to keep them alive with some degree of efficiency and the little mice keep trying to redefine the process so they can be the masters of their own destiny. This will go on forever because it's the balance of power that must be maintained in a truly healthy financial system. That corner of the universe is in disarray right now, and people who think otherwise are living on echoes of the past. The world of lending correspondence is not so much a "new lending growth" industry but a "replacing really bad loans with not so bad loans" industry.

And once again, you know who really matters in that one? Yes the lowly individual obligor, and ultimately, his or her minuscule transaction account.

"No one can make you feel inferior without your consent."
-- Eleanor Roosevelt, This Is My Story, 1937

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HUFFPOST SUPER USER
pjwrites
02:43 PM on 01/13/2010
I just signed my pledge and intend to go this weekend to move my money to my local credit union and out of BofA.
Do ordinary people matter?
We'll just see, won't we?
02:50 AM on 01/13/2010
Wait, speaking of ordinary people, 1 out of 8 ordinary people are on FOOD STAMPS. Do you all know who is #1 in the food stamp business? JPMorgan Chase! The very financial terrorists responsible for the impoverishment and food insecurity to begin with. They are making MUCHO money controlling the food stamp swipe cards, and a representative of theirs said that they are counting on profits from food stamp cards growing for JPMorgan. (Also, I've read that JPM has outsourced the food stamp contracts to call centers in India.) Somehow, we have to find a way to let states take control of their own food stamps again, because it's just wrong that the people responsible for the hardship of our fellow Americans who are receiving food stamps are profiting from THIS. What they have gotten away with is bad enough, but it's obscene for them to profit from food stamp use.
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HUFFPOST COMMUNITY MODERATOR
Icantbelieveher
I'm for the separation of church and hate!
01:55 PM on 01/12/2010
My husband saw a executive banker on CNBC being interviewed and asked what he thought about people walking away from their underwater mortgages. He said that the government had to put laws in place to stop the mortgage holder from defaulting and protect the banks from big losses!

Can you believe it? They don't want regulation to stop them from risky behavior, but they want to stop the people from walking away from an underwater mortgage that they had no part in the loss of equity! Just like when the republicans changed the bankruptcy laws to protect the corporations and $crewed the people -- yet again! But keep voting in the republicans that have $crewed the people every time! And defend the right of corporations to continue to take what is left of our disposable income!
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HUFFPOST SUPER USER
DebtNavigation
Attorney and Author
12:30 PM on 01/12/2010
If you don't have money to move but you do have credit card debt you've defaulted on, you already know you have a problem.

YouTube phenom Ann Minch's debtors revolt movement is cranking up into an American version of Mexico's successful "el Barzon" organization that ousted their 60+ year ruling party and beat back the big (American) banks.

But you need help and hope right now, and for that you should take a look at my eBook "Debt Hope: Down and Dirty Survival Strategies" available at http://www.myhopeseries.com or at Amazon for the Kindle.
04:09 AM on 01/12/2010
Something I forgot in my earlier comment (first time commenter-here not in general).

To Dennis Santiago, Eugene Jarecki, Arianna Huffington,etc, etc who are sponsoring this movement.
To All the people who are taking the time to tell their stories AND change their banks.

! ! ! ! ! ! T H A N K Y O U ! ! ! ! ! !

Steve and Carol
HUFFPOST SUPER USER
anitaj
03:07 PM on 01/11/2010
Knowing that my hard-earned money is in a local credit union makes me feel better about the world ... and that is priceless.
02:38 PM on 01/11/2010
What a great headline, "Ordinary People Matter."

It encasulates what America should be about, and what the GOP has spent the last 30 years destroying with their "Tax Cuts for the Wealthy" mantra as the answer to all governmental challenges.

Regards,

Virginia Common Sense
01:05 PM on 01/11/2010
My wife and I have our accounts at a local credit union and a community bank. We love that when we read about the callous way big bank treat their customers, we realize that that Doesn't happen to us! We also feel angry and frustrated for people we know and those we don't know having to go through experiences of this kind.

I haven't checked this out with our banks, but I was wondering if people wishing to switch could just walk into a credit union or community bank with their present account info and ask the local bank to help them switch! In our busy lives it sometimes feels overwhelming to take the time and energy to do a process like this. We also worry that switching would mean loss of continuity/ history, and could affect our credit, etc.

It would be great if Dennis or someone else at Huffington Post could post Easy/ Simple ways to switch on a Front page and Top of the article for us poor over busy, short attention span folks. I apologize in advance if this has already been suggested, or even already done and I missed it!
10:38 AM on 01/11/2010
My money is in a local community bank, and has been for 15 years. But, I wonder what impact the move your money program will actually have. Since the top 1% has 90%, or thereabouts, of the money, how will all of us little people together really impact the big banks? I believe it could really help the local banks, however. The extra capital in deposits could make our local businesses more able to secure loans. But, I don't see how it will hurt the big banks. We, even cumulatively, really don't have the funds to impact the big banks. Still, the community banks do appreciate your business, and I feel like I matter to them.
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HUFFPOST SUPER USER
Pearlswan
Born in Philly yet my heart's now in Frisco
01:37 PM on 01/11/2010
Move Your Money is about people helping people by funding local and community banks and credit unions. It isn't about punishing big banks. Its obvious that keeping our money in the big banks enables them to purchase more casino-like swaps and deriviatives rather than loaning the money to American businesses that will create new jobs. We are just moving the money ourselves so that local communities and businesses have access to it rather than big-time bonus-receiving financial executives.
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HUFFPOST SUPER USER
Alan Wendt
Programmer
02:37 PM on 01/11/2010
The $21 billion annual overdraft gouging that the big banks are collecting, they are not
collecting from Bill Gates. That money is being taken from the folks who are poorest, the
ones with the most 10-dollar overdrafts that Bank of American turns into cash flow.
09:40 AM on 01/11/2010
I think this is a great idea, but would like to point out I think where credit is concerned the root problem is being missed by alot of people, that is, if you borrow money you have to be able to repay it. Bankers big or small shouldn't make loans to people who have no prospects of paying them off. I hear daily how banks need to loosen up credit, of course the problem we are in is because there was too much loose credit. We don't have a credit crisis, we have an ability to repay crisis, and that won't change until people get jobs, and the jobs have to pay living wages. All the talk about getting people spending again that comes from all directions, including the government, never mentions if people are spending borrowed money on cheap junk from China, the problem will only get worse, not better.

Community banks are great, I have always banked with one and will as long as I can. But big or small, banks cannot make bad loans and survive. I do believe that a community bank has much more of a vested interest in seeing its customers succeed, because their customer base is so much smaller than the mega banks.
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HUFFPOST SUPER USER
istvan13
The world needs more thinkers.
08:33 AM on 01/11/2010
Great article, when enough people do things to help themselves, by moving money to smaller local banks, the corporations will change when their bottom line is affected.

Here's a larger, more difficult suggestion. Stop using your credit cards. We live in a world of instant gratification. Save for things you want, this gives you time to determine if you really need it, and to find better deals.

I haven't carried a credit balance in about eight years. This is the primary reason that after losing my job, and not finding another one in almost two years I have not been destroyed financially.
Credit is seductive, I was once about $20,000 in debt, decided to change and never did it again. It's amazing how much more control you have over life and less stress when you don't need to worry about how much you owe.

Live below your means and life can be better.
HUFFPOST SUPER USER
lizt
former Army officer/lifelong liberal/pdx biker
10:06 AM on 01/11/2010
I stopped using credit cards 4 years ago. It took me 3 years to dig my way out of the mess I'd made. My wake up call came when I was injured and unable to work for 2 months. I called all my credit card companies (just as financial gurus advise) and told them my situation and asked to make interest only payments for two months or simply lower payments. I had been a good customer for over 15 years....never late, always paying more than the minimum. Their response? Every single card slashed my limit and and raised my rates. One card raised my rate to 31.2%!!

I realized then what I should have known all along. These companies were not my partners but were parasites. I started right then paying them off. At one point I was working 3 jobs to pay them off. As I paid each one off I took great pleasure in cutting up the card and throwing the money I had been paying on that card onto another card's payment.

I now live modestly with no credit cards at all and have never been happier. I have a small line of credit with my credit union which is solely for emergencies. I still haven't had to ever use it.
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HUFFPOST SUPER USER
istvan13
The world needs more thinkers.
05:14 PM on 01/11/2010
Good for you. I went through a similar situation. I wasn't making much money and the debt was killing me. It was a lot of hard work, but once it was done, I decided to never let that happen again.

It's amazing how much less stress and happier life is when you live modestly and below your means.

Credit card companies are just another name for loan shark. They convince us we need the credit, but I don't think that's so...
HUFFPOST SUPER USER
swabby01
08:29 AM on 01/11/2010
i think the author isn't addressing the biggest problem to his idea, bad credit. so many people have had to declare bankruptcy and have been forclosed upon that they cannot get a checking account. many people operate on cash because they have to now. if one has bad credit then you cannot change banks. i have credit in the high 700's but i cannot refinance because my income is too low and my house has lost value. are you really talking to house cleaners, retail clerks, etc. with no retirement and no savings? move your money assumes one has any money left to move or the good credit to move it. i don't think for one minute that a local bank will be happy to see a bunch of people with bad credit trying to move their debt or money to their bank. i appreciate the idea of this but this won't help the poor and financially ruined and we will watch from the sidelines to see if it works for you. good luck with that. this veteran has lost her hope and patriotism
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HUFFPOST SUPER USER
gavrielle
Empty... Empty... Empty...
01:20 AM on 01/13/2010
So don't "change" banks. Take a bit of cash and open a new account. When the new one clears, pull all your money out of the old account and walk away.
01:17 AM on 01/11/2010
The article is right. The core capital of every bank is the real money, real people put in it.
All the scams they make is made by gearing their capital, but if there are no real core capital, there is nothing to gear. Also their core asset is trust. If the customers leaves it, the trust disappear, and nobody want to trade with an untrustworthy institutíon.
One of the things that makes me wonder (being an european) is the seemingly impotence of the average american.
Most of you don't vote (37% in last midway election), you don't support your unions, you are poor organisers, and you always wait for somebody else to save the day, Either Obama, Palin or God.
You talk yourself down in little black holes giving up.
That is not the picture of the americans, we used to have.
In my youth I saw 2 grafittis, I will quote for you. The first is very descriptive on your reactions: "Help the police, beat up yourself", but the other is much more usefull: " Don't be afraid to bang your head against a wall. Who says, that the wall will be standing?"
Don't break down, but break out instead. Stand up and fight. Remember, once you went to the moon.
Get that fighting spirit back.
12:58 AM on 01/11/2010
Thank you Dennis for another well written article.

Ordinary people do matter, and certainly in a lot more ways than just 'core deposits' - think about the other business lines as people switch over and start using the CU credit card, consider a CU or community bank auto loan, home mortage, HELOC, etc.

This ongoing evolution will take time to develop, but in 6-12 months there is a potentially to really start seeing an effect as the above transitions start to manifest themselves. Dennis, if you could oblige us in the future with an article that maybe able to better quantify the 'fanning' effect listed above, that would be great.

Until then, I encourage everyone involved in this movement to remember that if you are working on converting a friend/family member to a local CU/bank, make sure to address all the various banking services above. This will slowly gather steam and in time, will significantly change the industry.
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04:32 AM on 01/11/2010
Yes, little people in large numbers matter. Unfortunate for the mega-banking industry it would be if all of those little people decided to move their money to reputable local banks and credit unions if for no other reason than that the giants in the industry can no longer get at it. When they have no small fries left to loot, will they start stealing from each other?

MOVE YOUR MONEY and let's find out.
11:27 PM on 01/10/2010
Fantastic and an important article.

My money is already Moved, of course. But there is an additional thing we can do to change the balance of power....and that is to use all our entrepenurial skills to make more money that we can deposit in our credit union or community bank. We have to rebuild our local economies and think creatively...not waiting for a "job" or a "raise". A dollar here or a dollar there earned "on the side" and deposited at the GeorgeBailey Community Bank will start speaking volumns.

I just dropped in $100 in an old fashioned savings account. Who's "in" with me.