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Diane Gottsman
Diane Gottsman is a national etiquette expert, owner of The Protocol School of Texas and the author of Pearls of Polish, Graceful Solutions to Everyday Etiquette Dilemmas. She holds a Master's Degree in Sociology with an emphasis on adult behavior.

Diane is regularly featured on television and quoted in national media. Among them are TODAY with Kathie Lee and Hoda, as well as The New York Times, Forbes, CNN, Bloomberg Business Week, CBS Money Watch, Kiplinger’s, and U.S. News and World Report. Diane is the resident etiquette expert on a popular morning television talk show, SA Living on WOAI, an NBC affiliate.

She publishes weekly business etiquette articles on her blog,, including topics such as interview etiquette, technology etiquette, email etiquette, and everyday social etiquette topics.

Follow Diane’s mannerly tweets at @dianegottsman, talk to her on Facebook or visit her Protocol School of Texas website.

Entries by Diane Gottsman

Business Etiquette: The Correct Way to Respond to a Verbal 'Thank You'

(2) Comments | Posted October 21, 2014 | 1:11 PM

Two simple words, "no problem," in response to a "thank you," may be chipping away at your customers' goodwill. The service person who replies with this response almost certainly means to acknowledge the "thank you" and is essentially saying "you're welcome."

Still, many customers are offended. Some wonder why there...

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Business Etiquette: How to Stay Motivated at a Job You Dislike

(2) Comments | Posted October 14, 2014 | 11:09 AM

There are jobs that we love, and there are those that we plug away at for a variety of different reasons. Maybe we stay around in order to establish ourselves in our first job, acquire updated skills, or perhaps it's simply to pay the rent. If you are currently in...

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How to Introduce a Speaker

(0) Comments | Posted October 7, 2014 | 10:27 AM

A well-executed introduction establishes a speaker's credibility, piques the interest of the audience, and creates an environment for an impactful speech. The following tips will help you confidently introduce a speaker at your next event.

Guidelines for the introducer:

  • Add your own flair. Including your own...
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7 Tips for Remembering Someone's Name

(0) Comments | Posted September 29, 2014 | 6:19 PM

Not everyone is equipped with the ability to remember someone's name; however, remembering another person's name, when being introduced or reconnecting, can make a tremendous impact. Name recall is especially important in business for making and reinforcing a positive impression. Implementing the following exercises will help you commit a name...

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Quitting a Job Without Burning a Bridge

(1) Comments | Posted September 22, 2014 | 5:29 PM

Odds are good that you will change jobs multiple times during your career. According to the Bureau of Labor Statistics, 25-34 year-olds spend approximately three years in a job before moving on. Given this timeframe, knowing the right way to quit can leave relationships intact and may actually...

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Travel Tipping: Don't Forget the Housekeeper

(0) Comments | Posted September 17, 2014 | 4:53 PM

A Woman's Nation (AWN) and Maria Shriver, joined by Marriott International, just launched an initiative called The Envelope Please, which encourages hotel guests to tip housekeepers by placing designated envelopes in their hotel rooms. This endeavor is a way for hotel patrons to acknowledge the hard work of hotel attendants...

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Being Punctual is Good Business

(0) Comments | Posted September 15, 2014 | 6:03 PM

Running five minutes late may not seem like a big deal to you, but for others it clearly sends the message that you are not a good time manager. Punctuality is harder for some than it is for others, but it's a skill that can be learned. Here are a...

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Airline Courtesy: Shrinking Seat Etiquette

(1) Comments | Posted September 9, 2014 | 5:53 PM

As if air travel isn't stressful enough, shrinking amounts of space on board are turning planes into pressure cookers. Passenger scuffles over legroom and reclining seats have led to three recent flights making unscheduled landings in the U.S. within an eight-day period.

It's a fact that airlines are making...

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Business Etiquette: Why You Need an Exit Strategy

(0) Comments | Posted September 9, 2014 | 11:37 AM

It's hard to think about an exit strategy when your current job is a professional dream come true. Many people find themselves out of work for reasons that have nothing to do with their performance. Downsizing, relocating the business, or a new boss coming in can quickly lead to eliminations...

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Ask the Etiquette Expert: How Should I Prepare for My First International Business Trip?

(0) Comments | Posted September 4, 2014 | 2:36 PM

Diane, I'm going on my first international business trip and don't have the foggiest idea of where to begin. Any tips?

Taking care of details before you depart can make the difference between a smooth trip and a traveling nightmare. Here are a few first steps...

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Office Etiquette: Oh &*#%...Did I Say That? Cursing in the Workplace

(0) Comments | Posted August 26, 2014 | 5:28 PM

If you find yourself peppering your language with profanity at work, it's time to clean up your act. A recent survey by CareerBuilder found that 81 percent of employers have doubts about the professionalism of those who curse at work. More than half of employers surveyed believe swearing...

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The Etiquette of Borrowing and Lending Money

(0) Comments | Posted August 20, 2014 | 9:06 PM

Whether you're a borrower or a lender, loans between friends and family members can get complicated very quickly. Borrowed money creates a layer of tension and can strain the strongest of relationships, despite the best of intentions. Is it possible to borrow or loan money and keep your relationship intact?...

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Business Etiquette: Professionalism Behind the Wheel

(0) Comments | Posted August 13, 2014 | 9:40 AM

The way people handle themselves behind the wheel of a car can say a lot about how they conduct themselves in business. Our driving behaviors often reflect not only how we approach life, but also how we deal with others on a day-to-day basis. These habits can also provide insights...

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How to Properly Handle an Office Mistake

(0) Comments | Posted August 4, 2014 | 5:30 PM

It's not a matter of "if" you will make a mistake at work, it's only a question of "when," and how you handle the blunder says a great deal about your character and good judgment. Conducting yourself with integrity and honesty shows your coworkers and boss you are driven to...

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Dining Etiquette: 7 Foods Not to Order on a Job Interview

(3) Comments | Posted July 30, 2014 | 4:51 PM

If you've made it to the second or third round of interviews, you may be invited to a follow-up interview conducted over a meal. There are a few dining tips to consider before walking through the restaurant door - namely what foods on the menu to steer clear from. Obviously,...

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8 Ways to Amp Up Your Personality

(0) Comments | Posted July 29, 2014 | 11:32 AM

When you are solely focused on building a career, everything else can seem inconsequential. Building new relationships, while maintaining existing ones, is an important part of your business success. How do your social skills measure up? Here are eight ways to amp up your personality:

  1. Listen. This tip alone will...
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Business Etiquette: 7 Ways to Make the Most of a Professional Email

(2) Comments | Posted July 23, 2014 | 11:30 AM

An email has to make an immediate impact to stand out among the dozens (or even hundreds) of messages a busy executive is bombarded with each day. When executed properly, an incoming email can open the door to a new relationship or strengthen an existing association. These seven tips will...

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Five Ways to Balance Business and Technology

(0) Comments | Posted July 15, 2014 | 9:49 AM

The wonderful thing about technology is that it provides a platform for us to connect with others anytime, anywhere. Unfortunately, that's also the biggest drawback to all of our screens and devices. Tethered to smartphones, tablets and laptops, it's all too easy to let technology dominate everything from working relationships...

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7 Dos and Don'ts for Dealing With an Unmotivated Employee

(0) Comments | Posted July 8, 2014 | 5:43 PM

As a supervisor, team leader, or co-worker, it's important to observe an employee's past behavior before labeling them as "unmotivated" or "lazy." There may be a legitimate reason an employee is not performing up to par. "Is there anything you'd like to share with me about the role you've taken...

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10 Important Details Interviewers Notice

(1) Comments | Posted June 27, 2014 | 4:17 PM

As a job applicant, you have probably given considerable thought as to what you will say when asked, "Tell me your strengths and weaknesses." While it's essential to plan your talking points for a successful interview, it's equally important to pay attention to your non-verbal cues. Your interviewer is making...

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