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Diane Gottsman
Diane Gottsman is a national etiquette expert, sought out industry leader, accomplished speaker, television personality, author, and the owner of The Protocol School of Texas, a company specializing in executive leadership and business etiquette training. Her clients range from university students to Fortune 500 companies and her seminars cover topics ranging from tattoos in the workplace to technology at the dinner table and the proper use of social media.

Her advice is backed by a Master’s Degree in Sociology with an emphasis on adult behavior. Diane’s engaging demeanor and straightforward approach to daily etiquette dilemmas are current, informative, stylish and fun.
Diane is the resident etiquette expert for two popular morning talk shows, SA Living and Good Day Austin. She has been featured nationally on The TODAY Show, HLN, CBS Sunday Morning and WGN Chicago.

She is routinely quoted in media such as Kiplinger’s, CNN, Forbes, The New York Times, US News and World Report, The Boston Globe and Chicago Tribune to name only a few. She publishes weekly business etiquette articles on her blog.

Follow Diane’s mannerly tweets at @dianegottsman, talk to her on Facebook, follow her on Instagram and Pinterest, or visit her Protocol School of Texas website.

Entries by Diane Gottsman

Carve Out A Career (And Life) That Brings You Joy

(0) Comments | Posted July 26, 2016 | 2:08 PM

Considering how much time most adults will spend in the workplace over the course of their lives (an estimated 25-30 years), it doesn't take much of a stretch to surmise a person's choice of career plays a significant role in their sense of happiness.

I believe a...

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Take A Moment To Make Your World Better

(0) Comments | Posted July 21, 2016 | 3:03 PM

Many of us are experiencing a sense of helplessness in light of the recent violence and current events. Whether publicly or privately, we express sympathy for all who are impacted as we console and comfort ourselves in a variety of ways. While you may feel powerless to improve the world...

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Summer Entertaining Etiquette

(0) Comments | Posted July 12, 2016 | 1:12 PM

Summer calendars are buzzing with beach trips, family reunions, and poolside barbecues. With loads of sunshine and a desire to catch up with friends near and far, the time may be right to host a gathering at your home. The dress code will likely be casual, and the vibe informal,...

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Dining Etiquette: Dine As If Your Job Depends On It

(0) Comments | Posted July 5, 2016 | 12:38 AM

As work days become busier and business meetings run into lunch and sometimes dinner, connecting with a client or catching your boss up on an important project may include breaking bread over a meal. The first thing to remember when dining out in a professional setting is not to let...

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Summer Business Bucket List

(0) Comments | Posted June 20, 2016 | 1:29 PM

Though summer may have a different meaning to you depending on where you are at this moment in time, its arrival can serve as a reminder to take an inventory of the progress you've made towards your current goals and priorities.

The first day of summer falls on June...

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How To Get Back On Track After Losing Sight Of A Goal

(0) Comments | Posted June 13, 2016 | 2:18 PM

Whether it's achieving a certain level of professional success or maintaining healthy eating habits, we set goals with the best intentions and start by pursuing them with enthusiasm. But it's easy for those big ideas to fall by the wayside when our schedules get disrupted or we have an emotional...

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Dressing Appropriately in Any Workplace

(1) Comments | Posted May 24, 2016 | 12:47 AM

When it comes to dressing for the office, there are a multitude of suitable options -- and an equal number of ways to go wrong. Professional attire matters because like it or not, the impression we make on others, whether new business prospects, clients, or those responsible for decisions about...

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Job Etiquette for New College Grads

(0) Comments | Posted May 11, 2016 | 3:47 PM

Finishing college and figuring out "what's next" is a major adjustment. Like all new phases of life, it won't necessarily be easy, but having an understanding of how to navigate a complex, unpredictable job market is the key to enjoying the ride. May these 10 tips provide some guidance as...

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How a Micromanager Boss Can Let Go and Delegate

(0) Comments | Posted April 27, 2016 | 10:25 AM

If you find yourself exhausted at the end of the day, feeling the weight of the world on your shoulders, ask yourself whether any of the following statements sound familiar: "I'm a perfectionist," "No one else can do it as well as I can," or "It would take too long...

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Encouraging a Creative Company Culture

(0) Comments | Posted April 21, 2016 | 9:52 AM

Having written seven books that explore the "intersection of science, technology and personal experience," best-selling author and speaker Steven Johnson has spent years researching the types of environments where innovation thrives.

He believes most ideas need time to mature, partially because "good ideas normally come from the...

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The Business and Benefits of an Enthusiastic Leader

(0) Comments | Posted April 13, 2016 | 1:53 PM

Over a ten-year period, educator Richard St. John interviewed more than 500 successful professionals, from astronauts to entrepreneurs, physicists to CEOs, to identify what he called "success factors."

The top three traits that emerged from his research? Passion, hard work and laser sharp focus.

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Ask the Etiquette Expert: New Baby Etiquette

(1) Comments | Posted April 1, 2016 | 3:51 PM

Hi Diane, Can you share your advice on the etiquette of dropping by a friend or family member's house after a new baby arrives? Our circle was trying to be helpful but made things more stressful when we brought our newborn home. We have lots of friends going through the...
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8 Travel Etiquette Tips To Get You Off The Ground

(0) Comments | Posted March 29, 2016 | 2:41 PM

Traveling for business can be complicated when you have limited room in your suitcase and multiple days scheduled in another city. Here is a quick list to help you decide what and how to pack for your next business trip.

1. Bring items that are easy to...

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Body Language is Not Always Common Sense

(0) Comments | Posted March 21, 2016 | 10:37 AM

No matter how impressive your words, or glowing your credentials, you could be sabotaging yourself unintentionally with negative body gestures. A big part of how we communicate with others is through body language. When your mouth says one thing but your movements send an unspoken, contradictory message, it can seriously...

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Dealing With an Unpleasant Coworker

(0) Comments | Posted March 14, 2016 | 3:10 PM

Few things can suck the joy out of the workplace like an unpleasant coworker. Interacting with someone who is abrasive, rude, negative or otherwise difficult on a daily basis can test anyone's professionalism. If you find yourself working alongside an unbearable colleague, here are seven ways to handle the situation.

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Workplace Dynamics: How to Be Personable Without Getting Too Personal

(0) Comments | Posted March 10, 2016 | 8:57 AM

It is possible to be perceived as friendly, upbeat, sincere and a pleasure to work alongside without muddying the professional waters by divulging too much information about your personal life. Building authentic relationships at the office improves morale and builds trust. But, sharing sensitive or personal information can backfire as...

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Interview Tips: The Hands Have It

(0) Comments | Posted March 3, 2016 | 11:27 PM

There are several ways to detect when someone is nervous during a job interview. Darting eyes, a sweaty brow and fumbling over words are good indicators. According to John B. Molidor, Ph.D., co-author of Crazy Good Interviewing and Professor of Psychiatry at Michigan State University's College of Human Medicine, the...

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How to Prepare an Acceptance Speech

(0) Comments | Posted February 24, 2016 | 12:59 PM

Most award shows seem to generate a buzz, and the upcoming Oscars is no exception. Soon, viewers will tune in for the red carpet hits and misses, surprise falls, awkward moments, and of course, the gracious and sometimes clumsy acceptance speeches. Iconic golden statuette in hand, the Oscar winner has...

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Public Speaking: How to Command Attention

(0) Comments | Posted February 17, 2016 | 3:09 PM

Whether overseeing a staff meeting, making a sales pitch or delivering a keynote address, an experienced leader understands the importance of capturing the attention of the audience. Though their delivery may appear effortless, hard work, practice and strategy are generally poured into a successful presentation. While some may be more...

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Ask the Etiquette Expert: Dealing With Office Cliques

(0) Comments | Posted February 9, 2016 | 2:32 PM

I am often asked how to handle friendships in the workplace that may feel somewhat elite. When there's a small number of officemates who do everything together and seem to have formed an impenetrable circle, it can create an environment of hurt feelings and promote animosity among peers. While it's...

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