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Diane Gottsman
Diane Gottsman is a national etiquette expert, owner of The Protocol School of Texas and the author of Pearls of Polish, Graceful Solutions to Everyday Etiquette Dilemmas. She holds a Master's Degree in Sociology with an emphasis on adult behavior.

Diane is regularly featured on television and quoted in national media. Among them are TODAY with Kathie Lee and Hoda, as well as The New York Times, Forbes, CNN, Bloomberg Business Week, CBS Money Watch, Kiplinger’s, and U.S. News and World Report. Diane is the resident etiquette expert on a popular morning television talk show, SA Living on WOAI, an NBC affiliate.

She publishes weekly business etiquette articles on her blog,, including topics such as interview etiquette, technology etiquette, email etiquette, and everyday social etiquette topics.

Follow Diane’s mannerly tweets at @dianegottsman, talk to her on Facebook or visit her Protocol School of Texas website.

Entries by Diane Gottsman

Ask the Etiquette Expert: 7 Steps to Changing Your Career

(0) Comments | Posted January 27, 2015 | 5:46 PM

Q: Dear Diane,
I'm finally ready to take the leap into a different job market. Any tips on how to make the switch?

A: Dear T.A.,

Prior to starting my career in etiquette, I spent several years as a fundraiser...

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Raising a Well-Mannered Parent... No Invoice Required

(3) Comments | Posted January 21, 2015 | 6:49 PM

You couldn't have possibly missed it this week -- the story about a 5-year-old boy from England who was given an invoice for missing a friend's birthday party that was held at a dry ski slope in Plymouth, Devon. The invoice was tucked into the child's school backpack, and the...

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Travel Etiquette: How to Use a Flight Delay to Your Advantage

(0) Comments | Posted January 16, 2015 | 5:05 PM

No one wants to spend any more time in an airport than necessary. But, if you find yourself waiting for a delayed flight, there are ways to maximize your unscheduled downtime.

Here are eight tips to make the most of your next airport delay, along with a few things to...

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5 Business Email Etiquette Faux Pas

(0) Comments | Posted January 12, 2015 | 12:37 PM

Most professionals could not function efficiently without the use of the Internet, email in particular. According to a recent panel survey by Pew Research, 61 percent of working internet users believe email is "very important" for their jobs; numbers were even higher for office-based employees. Forty-six percent said...

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National Thank You Month: A Professional Reminder

(0) Comments | Posted January 8, 2015 | 4:28 PM

A simple thank you note is hard to beat for creating a lasting impression. In business, it's an important but often overlooked part of your executive toolkit. A short, handwritten note of thanks not only indicates your appreciation for a kind gesture, but also has the power to strengthen connections...

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Office Etiquette: Nine Ways to Strengthen Work Relationships

(0) Comments | Posted January 3, 2015 | 11:18 AM

Channel your burst of New Year's enthusiasm by investing some time in building relationships with those you interact with on a daily basis. Your positive energy may have a ripple effect as your acts of kindness inspire others to do the same.

Here are a few of my suggestions:

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New Year's Resolutions: 10 Tips to a Mannerly 2015

(0) Comments | Posted December 30, 2014 | 12:36 PM

  1. Set short-term goals. Break your goals up into bite-size pieces; giving yourself daily or monthly deadlines is more manageable and your progress can be evaluated and reshaped as you progress. Your goal can be as simple as not eating red meat for a day or a week, rather than waking...
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10 Tips to Ring in the New Year With a Memorable Toast

(2) Comments | Posted December 28, 2014 | 1:54 PM

When friends and family come together to celebrate the New Year, the festivities usually include raising glasses for an uplifting toast. If delivering the toast falls to you, some advance preparation will help you create a memorable start to the celebration.

Follow these toasting etiquette tips to mark the occasion...

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Holiday Etiquette: What to Tip the Mail Carrier and Delivery Person

(0) Comments | Posted December 17, 2014 | 5:59 PM

Tis the season to be generous and Holiday Tipping is on everyone's mind. It's a "hot" topic in more ways than one because people often feel pressured to give or tip based on what they hear from their neighbor, coworker or friend. One of the most commonly asked holiday tipping...

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Holiday RSVP Etiquette

(0) Comments | Posted December 15, 2014 | 4:45 PM

With the holidays in full swing, you no doubt have been on the receiving end of at least one dinner or party invitation. Common courtesy requires you to follow the simple etiquette rule of responding in a timely manner. The rules for a proper RSVP are basic but often ignored....

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Staying Productive at the Office During the Holiday Season

(0) Comments | Posted December 8, 2014 | 5:53 PM

Between festive celebrations, taking vacation days, and delayed business projects until after the holidays, the end of the year can be a slow time at the office, depending on your industry. Downtime used well will help you when the holidays are over, and business gets back to its normal hectic...

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5 Career Stalling Mistakes You May Not Know You Are Making

(0) Comments | Posted December 2, 2014 | 6:53 PM

Whether you catch yourself saying it, or overhear it from colleagues in the office, be aware that negative comments will affect your professional image in the workplace.

Do any of these sound familiar?

  • "My boss just doesn't like me."

  • "I can't believe they gave her that promotion...

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6 Tips to a Merry and Bright Holiday Season

(1) Comments | Posted November 24, 2014 | 5:11 PM

Throughout the year we look forward to the holidays and imagine our days filled with warm feelings of comfort and joy. Until... reality quickly slaps us in the face and we succumb to the stress of the season.

Who has time to sip cocoa by the fire when there are...

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Holiday Tipping Guide: Thoughts on Expressing Gratitude

(1) Comments | Posted November 18, 2014 | 11:11 AM

Tis the season for eggnog, good tidings, and exchanging gifts with family and friends. It also includes expressing gratitude to those that provide a much-needed service throughout the year. From your children's teacher to your mail carrier, the list can easily get out of hand.

The first rule of thought...

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Holiday Etiquette Tips for a Festive Gathering

(0) Comments | Posted November 13, 2014 | 3:51 PM

When you are entertaining over the holidays, there are certain things a host prepares for in advance to ensure her guests arrive comfortably, without feeling rushed through the evening. Here are six tips that come directly from a savvy holiday host:

  • Make it easy for guests to find your house....
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How to Make a Powerful First Impression

(0) Comments | Posted November 7, 2014 | 6:15 PM

It takes only seconds for others to form an opinion of us when we meet them for the first time. What they initially see becomes their own personal version of the truth, and it can be hard to change a first impression. You are judged by your ability to put...

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8 Ways to Stay Composed Under Pressure

(0) Comments | Posted November 4, 2014 | 1:30 PM

When times get tough at the office, we often turn to those unflappable, grounded people who seem to be capable of handling any situation. What's their secret to appearing confident regardless of the pressure? While tension and stress are inevitable at work, our reaction is entirely our own choice.

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Business Etiquette: 10 Office Pet Peeves

(0) Comments | Posted October 28, 2014 | 4:55 PM

If you spend most of your week in an office environment, you probably know that working closely with colleagues can be a productive, rewarding experience. You also know that their quirks, bad habits, and thoughtlessness can slowly drive you insane.

In the hopes that the offenders may acknowledge their...

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Business Etiquette: The Correct Way to Respond to a Verbal 'Thank You'

(3) Comments | Posted October 21, 2014 | 2:11 PM

Two simple words, "no problem," in response to a "thank you," may be chipping away at your customers' goodwill. The service person who replies with this response almost certainly means to acknowledge the "thank you" and is essentially saying "you're welcome."

Still, many customers are offended. Some wonder why there...

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Business Etiquette: How to Stay Motivated at a Job You Dislike

(2) Comments | Posted October 14, 2014 | 12:09 PM

There are jobs that we love, and there are those that we plug away at for a variety of different reasons. Maybe we stay around in order to establish ourselves in our first job, acquire updated skills, or perhaps it's simply to pay the rent. If you are currently in...

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