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Diane Gottsman
Diane Gottsman is a national etiquette expert, sought out industry leader, accomplished speaker, television personality, author, and the owner of The Protocol School of Texas, a company specializing in executive leadership and business etiquette training. Her clients range from university students to Fortune 500 companies and her seminars cover topics ranging from tattoos in the workplace to technology at the dinner table and the proper use of social media.

Her advice is backed by a Master’s Degree in Sociology with an emphasis on adult behavior. Diane’s engaging demeanor and her straightforward approach to daily etiquette dilemmas are current, informative, stylish and fun.
Diane is the resident etiquette expert for three popular morning talk shows, SA Living, Good Day Austin, and We Are Austin. She has been featured nationally on The TODAY Show, HLN, CBS Sunday Morning, and WGN Chicago.

She is routinely quoted in media such as Kiplinger’s, CNN, Forbes, The New York Times, US News and World Report, The Boston Globe, and Chicago Tribune to name only a few. She publishes weekly business etiquette articles on her blog.

Follow Diane’s mannerly tweets at @dianegottsman, talk to her on Facebook, follow her on Instagram and Pinterest, or visit her Protocol School of Texas website.

Entries by Diane Gottsman

Kentucky Derby 2015: Notable Tips and Traditions

(4) Comments | Posted April 23, 2015 | 5:55 PM

Spring is when one of America's most legendary races takes place: the Kentucky Derby. More than 140 years of tradition surround this world-famous horse race, in which 20 top thoroughbreds will run one and a quarter miles in the "Run for the Roses".

The 141st running of the Kentucky Derby...

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Graduation Etiquette and Preparing for the Next Chapter

(0) Comments | Posted April 20, 2015 | 7:21 PM

Graduation Day is right around the corner, and there are many anxious parents in the middle of planning a perfect day for their grad. Celebrating this milestone is always more pleasurable when those involved are mindful of a few simple courtesies. I'm sharing my graduation etiquette tips for parents, guests...

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Travel Etiquette: 12 Stress Reduction Tips

(0) Comments | Posted April 13, 2015 | 6:55 PM

Whether traveling for business or pleasure, it's the little things that make your experience go much more smoothly. Travel is often full of hassles and uncertainties, but thoughtful behavior can do a great deal to minimize stress. A few simple gestures have the power to enhance your trip and brighten...

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Business Etiquette: How to Accept a Professional Compliment

(0) Comments | Posted April 7, 2015 | 3:55 PM

As amazing as it feels to be recognized for a professional achievement, many of us feel uncomfortable during our moment in the spotlight. We often believe that the only polite response to a public congratulatory statement, or even a private compliment, is denial, or at a minimum, downplaying our success....

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How to Make Yourself More Interesting to Anyone You Meet

(3) Comments | Posted March 30, 2015 | 11:10 AM

While meeting new people and making new business connections can be nerve-racking to those who are uncomfortable in social settings, it's not as difficult as you think. All great conversationalists put effort into their dialogue in order to come across as interesting and engaging. Mingling skills can be taught and...

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How to Be the Perfect Wedding Guest

(0) Comments | Posted March 27, 2015 | 11:01 AM

If attending multiple weddings is in your future, you are no doubt feeling time-crunched, budget stretched, and a bit overwhelmed. Add the pressure of making dazzling conversation with perfect strangers, and you might consider RSVP'ing "no" to what could turn out to be some of the most memorable moments of...

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Business Etiquette: 6 Questions to Ask at a Job Interview

(0) Comments | Posted March 24, 2015 | 4:59 PM

Most job seekers spend a great deal of time preparing for the interview, anticipating how they will answer questions while looking confident and self-assured. But, the process works both ways. Not only is it a chance for a prospective employer to learn more about the interviewee, but it's also an...

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How to Change Service Providers Without Burning Bridges

(0) Comments | Posted March 20, 2015 | 2:43 PM

We tend to form special bonds with those who provide personal services to us, whether they're physicians, hair stylists, personal trainers or financial advisers. Occasionally we also happen to see them outside of their place of business, perhaps at social or community events, or at the ball field where our...

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Social Media Etiquette for College Students and Young Professionals

(1) Comments | Posted March 11, 2015 | 12:18 PM

Students attend college to become educated, build friendships, and venture out into the world feeling confident and equipped with the skills a company will be impressed to review on a resume.

Unfortunately, a number of Oklahoma University students were recorded reciting racist comments, costing the students more than their...

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Business Etiquette: Handling Office Distractions

(0) Comments | Posted March 9, 2015 | 6:19 PM

    Think of how productive we could be if it weren't for the many distractions buzzing around us in our workspaces. While we can't eliminate all of the things that interrupt us throughout the day, we can manage a surprising number of them. Here are some ways to help you stay...
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Business Etiquette: How to Handle Professional Rejection

(0) Comments | Posted March 3, 2015 | 6:40 PM

We've all been turned down at some point in our careers and overcoming the rebuff with grace is a leadership skill best acquired through first-hand experience. The good news is, nothing is written in stone, and a "no" is often just a step in the direction of a future "yes"....

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What Qualities Set You Apart in Business?

(0) Comments | Posted February 25, 2015 | 10:54 AM

Why would someone choose to do business with you over your competitor? If the cost is similar, the product is comparable, and the location is closer, what stands out about your company? People do business with those they trust. Many growing companies expect their employees to establish their value without...

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Business Etiquette: Touching in the Workplace

(0) Comments | Posted February 19, 2015 | 10:38 AM

There are distinct boundaries when it comes to touching in the workplace. The unfortunate blaze of controversy regarding Vice President Joe Biden's hands-on approach to Defense Secretary Ash Carter's wife during his swearing-in ceremony raised more than a few eyebrows.

The etiquette rules concerning touch in the workplace are sensibly...

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5 Ways to Encourage Friendly Competition

(0) Comments | Posted February 17, 2015 | 6:56 PM

If you're an entrepreneur working to make a name for your business, chances are good you're aware of your competition. The challenge is to channel that awareness into positive momentum as you grow your brand. Here are 5 tips to get started:

  1. Find your own niche. Identify...

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8 Networking Tips for Extroverts

(0) Comments | Posted February 12, 2015 | 10:53 AM

Extroverts thrive on the energy they gain from interacting with other people. With their ease in approaching new contacts and their outgoing ways, extroverts may seem like the ultimate networkers. While they do enjoy some distinct advantages in making connections, their gregarious nature can also work against them. An extrovert...

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Valentine's Day Etiquette: Alternative Ideas for Singles

(0) Comments | Posted February 9, 2015 | 5:28 PM

  • Plan early. Whether you decide to go all out and have a girlfriends' brunch or stay at home and relax, treat yourself as kindly as you would someone else. Buy or prepare a special meal; indulge in a great dinner and freeze the rest for the following week....
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International Etiquette for Business Travelers: One Week, One Bag

(0) Comments | Posted February 2, 2015 | 11:00 PM

Q: Dear Diane, I'm not sure what to pack for an upcoming international business trip. I will be gone for one week.

A: Hello M.P., I contacted KAYAK, the world's leading travel search engine, for their expert advice on what not to forget on...

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Ask the Etiquette Expert: 7 Steps to Changing Your Career

(0) Comments | Posted January 27, 2015 | 4:46 PM

Q: Dear Diane,
I'm finally ready to take the leap into a different job market. Any tips on how to make the switch?

A: Dear T.A.,

Prior to starting my career in etiquette, I spent several years as a fundraiser...

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Raising a Well-Mannered Parent... No Invoice Required

(3) Comments | Posted January 21, 2015 | 5:49 PM

You couldn't have possibly missed it this week -- the story about a 5-year-old boy from England who was given an invoice for missing a friend's birthday party that was held at a dry ski slope in Plymouth, Devon. The invoice was tucked into the child's school backpack, and the...

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Travel Etiquette: How to Use a Flight Delay to Your Advantage

(0) Comments | Posted January 16, 2015 | 4:05 PM

No one wants to spend any more time in an airport than necessary. But, if you find yourself waiting for a delayed flight, there are ways to maximize your unscheduled downtime.

Here are eight tips to make the most of your next airport delay, along with a few things to...

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