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Diane Gottsman
Diane Gottsman is a national etiquette expert, sought out industry leader, accomplished speaker, television personality, author, and the owner of The Protocol School of Texas, a company specializing in executive leadership and business etiquette training. Her clients range from university students to Fortune 500 companies and her seminars cover topics ranging from tattoos in the workplace to technology at the dinner table and the proper use of social media.

Her advice is backed by a Master’s Degree in Sociology with an emphasis on adult behavior. Diane’s engaging demeanor and her straightforward approach to daily etiquette dilemmas are current, informative, stylish and fun.
Diane is the resident etiquette expert for two popular morning talk shows, SA Living and Good Day Austin. She has been featured nationally on The TODAY Show, HLN, CBS Sunday Morning, and WGN Chicago.

She is routinely quoted in media such as Kiplinger’s, CNN, Forbes, The New York Times, US News and World Report, The Boston Globe, and Chicago Tribune to name only a few. She publishes weekly business etiquette articles on her blog.

Follow Diane’s mannerly tweets at @dianegottsman, talk to her on Facebook, follow her on Instagram and Pinterest, or visit her Protocol School of Texas website.

Entries by Diane Gottsman

5 Travel Etiquette Tips Every Airbnb Guest Should Practice

(1) Comments | Posted May 26, 2015 | 3:32 PM

If you haven't stayed at an Airbnb, this popular mode of vacationing is often more exciting and unique than your typical hotel visit. Airbnb offers a personal atmosphere at a reasonable rate. As a guest, you'll have a host that is committed to a pleasant experience, making your stay comfortable,...

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How to Recover When You Overshare

(0) Comments | Posted May 22, 2015 | 12:50 PM

Yes, we've all done it. Made a comment that we wish we could immediately retract but as one of my favorite sayings goes, "You can't unscramble an egg." Try as you might, it's often difficult to recover from a verbal misstep. Or worse, an entire conversation you wish you could...

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Public Speaking Etiquette - 10 Solid Ways to Get Yourself Noticed

(0) Comments | Posted May 18, 2015 | 6:48 PM

Most people would rather have a root canal than stand up in front of a crowd and make a speech, even among their own peers. Yet, one of the most efficient and effective venues for getting yourself noticed is speaking to a group of people with a message that supports...

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How to Efficiently Work From Home: Etiquette Do's and Don'ts

(5) Comments | Posted May 11, 2015 | 6:31 PM

Technology has made it increasingly efficient to telecommute in a variety of industries. The challenge becomes motivating yourself to jump out of your workout gear and get ready for the day when the only person you are most likely to see is the one in the mirror! A strong case...

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12 Ways to Cut Down on Daily Expenses

(0) Comments | Posted May 7, 2015 | 10:42 AM

If you've ever wondered where your paycheck went, you are not alone. Most of us spend money on small expenses that may seem insignificant, but over time slowly drain our funds. Money in the bank equals flexibility, freedom and choices. If a $10 a day latte habit seems minor, consider...

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Gifts Ideas for a Baby Born With a Silver Spoon in Her Mouth

(0) Comments | Posted May 4, 2015 | 4:47 PM

It's thrilling to share the joy of a newborn baby, and even more royal when the baby's mother is Kate Middleton. What are a few things you can gift to show your love and support when the parents clearly have a well-appointed nursery? Perhaps not to the Royal Family, but...

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Office Etiquette: 8 Destructive Workplace Personalities

(0) Comments | Posted April 27, 2015 | 11:53 AM

My recent article, How to Make Yourself More Interesting to Anyone You Meet, focused on the fact that in business, it's essential to set yourself apart from your competitors. After all, there are plenty of people who are good at what they do. It's those that make a...

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Kentucky Derby 2015: Notable Tips and Traditions

(4) Comments | Posted April 23, 2015 | 5:55 PM

Spring is when one of America's most legendary races takes place: the Kentucky Derby. More than 140 years of tradition surround this world-famous horse race, in which 20 top thoroughbreds will run one and a quarter miles in the "Run for the Roses".

The 141st running of the Kentucky Derby...

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Graduation Etiquette and Preparing for the Next Chapter

(0) Comments | Posted April 20, 2015 | 7:21 PM

Graduation Day is right around the corner, and there are many anxious parents in the middle of planning a perfect day for their grad. Celebrating this milestone is always more pleasurable when those involved are mindful of a few simple courtesies. I'm sharing my graduation etiquette tips for parents, guests...

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Travel Etiquette: 12 Stress Reduction Tips

(0) Comments | Posted April 13, 2015 | 6:55 PM

Whether traveling for business or pleasure, it's the little things that make your experience go much more smoothly. Travel is often full of hassles and uncertainties, but thoughtful behavior can do a great deal to minimize stress. A few simple gestures have the power to enhance your trip and brighten...

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Business Etiquette: How to Accept a Professional Compliment

(0) Comments | Posted April 7, 2015 | 3:55 PM

As amazing as it feels to be recognized for a professional achievement, many of us feel uncomfortable during our moment in the spotlight. We often believe that the only polite response to a public congratulatory statement, or even a private compliment, is denial, or at a minimum, downplaying our success....

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How to Make Yourself More Interesting to Anyone You Meet

(3) Comments | Posted March 30, 2015 | 11:10 AM

While meeting new people and making new business connections can be nerve-racking to those who are uncomfortable in social settings, it's not as difficult as you think. All great conversationalists put effort into their dialogue in order to come across as interesting and engaging. Mingling skills can be taught and...

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How to Be the Perfect Wedding Guest

(1) Comments | Posted March 27, 2015 | 11:01 AM

If attending multiple weddings is in your future, you are no doubt feeling time-crunched, budget stretched, and a bit overwhelmed. Add the pressure of making dazzling conversation with perfect strangers, and you might consider RSVP'ing "no" to what could turn out to be some of the most memorable moments of...

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Business Etiquette: 6 Questions to Ask at a Job Interview

(0) Comments | Posted March 24, 2015 | 4:59 PM

Most job seekers spend a great deal of time preparing for the interview, anticipating how they will answer questions while looking confident and self-assured. But, the process works both ways. Not only is it a chance for a prospective employer to learn more about the interviewee, but it's also an...

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How to Change Service Providers Without Burning Bridges

(0) Comments | Posted March 20, 2015 | 2:43 PM

We tend to form special bonds with those who provide personal services to us, whether they're physicians, hair stylists, personal trainers or financial advisers. Occasionally we also happen to see them outside of their place of business, perhaps at social or community events, or at the ball field where our...

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Social Media Etiquette for College Students and Young Professionals

(1) Comments | Posted March 11, 2015 | 12:18 PM

Students attend college to become educated, build friendships, and venture out into the world feeling confident and equipped with the skills a company will be impressed to review on a resume.

Unfortunately, a number of Oklahoma University students were recorded reciting racist comments, costing the students more than their...

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Business Etiquette: Handling Office Distractions

(0) Comments | Posted March 9, 2015 | 6:19 PM

    Think of how productive we could be if it weren't for the many distractions buzzing around us in our workspaces. While we can't eliminate all of the things that interrupt us throughout the day, we can manage a surprising number of them. Here are some ways to help you stay...
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Business Etiquette: How to Handle Professional Rejection

(0) Comments | Posted March 3, 2015 | 6:40 PM

We've all been turned down at some point in our careers and overcoming the rebuff with grace is a leadership skill best acquired through first-hand experience. The good news is, nothing is written in stone, and a "no" is often just a step in the direction of a future "yes"....

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What Qualities Set You Apart in Business?

(0) Comments | Posted February 25, 2015 | 10:54 AM

Why would someone choose to do business with you over your competitor? If the cost is similar, the product is comparable, and the location is closer, what stands out about your company? People do business with those they trust. Many growing companies expect their employees to establish their value without...

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Business Etiquette: Touching in the Workplace

(0) Comments | Posted February 19, 2015 | 10:38 AM

There are distinct boundaries when it comes to touching in the workplace. The unfortunate blaze of controversy regarding Vice President Joe Biden's hands-on approach to Defense Secretary Ash Carter's wife during his swearing-in ceremony raised more than a few eyebrows.

The etiquette rules concerning touch in the workplace are sensibly...

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