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Diane Gottsman
Diane Gottsman is a national etiquette expert, owner of The Protocol School of Texas and the author of Pearls of Polish, Graceful Solutions to Everyday Etiquette Dilemmas. She holds a Master's Degree in Sociology with an emphasis on adult behavior.

Diane is regularly featured on television and quoted in national media. Among them are TODAY with Kathie Lee and Hoda, as well as The New York Times, Forbes, CNN, Bloomberg Business Week, CBS Money Watch, Kiplinger’s, and U.S. News and World Report. Diane is the resident etiquette expert on a popular morning television talk show, SA Living on WOAI, an NBC affiliate.

She publishes weekly business etiquette articles on her blog,, including topics such as interview etiquette, technology etiquette, email etiquette, and everyday social etiquette topics.

Follow Diane’s mannerly tweets at @dianegottsman, talk to her on Facebook or visit her Protocol School of Texas website.

Entries by Diane Gottsman

Holiday Etiquette: What to Tip the Mail Carrier and Delivery Person

(0) Comments | Posted December 17, 2014 | 5:59 PM

Tis the season to be generous and Holiday Tipping is on everyone's mind. It's a "hot" topic in more ways than one because people often feel pressured to give or tip based on what they hear from their neighbor, coworker or friend. One of the most commonly asked holiday tipping...

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Holiday RSVP Etiquette

(0) Comments | Posted December 15, 2014 | 4:45 PM

With the holidays in full swing, you no doubt have been on the receiving end of at least one dinner or party invitation. Common courtesy requires you to follow the simple etiquette rule of responding in a timely manner. The rules for a proper RSVP are basic but often ignored....

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Staying Productive at the Office During the Holiday Season

(0) Comments | Posted December 8, 2014 | 5:53 PM

Between festive celebrations, taking vacation days, and delayed business projects until after the holidays, the end of the year can be a slow time at the office, depending on your industry. Downtime used well will help you when the holidays are over, and business gets back to its normal hectic...

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5 Career Stalling Mistakes You May Not Know You Are Making

(0) Comments | Posted December 2, 2014 | 6:53 PM

Whether you catch yourself saying it, or overhear it from colleagues in the office, be aware that negative comments will affect your professional image in the workplace.

Do any of these sound familiar?

  • "My boss just doesn't like me."

  • "I can't believe they gave her that promotion...

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6 Tips to a Merry and Bright Holiday Season

(1) Comments | Posted November 24, 2014 | 5:11 PM

Throughout the year we look forward to the holidays and imagine our days filled with warm feelings of comfort and joy. Until... reality quickly slaps us in the face and we succumb to the stress of the season.

Who has time to sip cocoa by the fire when there are...

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Holiday Tipping Guide: Thoughts on Expressing Gratitude

(1) Comments | Posted November 18, 2014 | 11:11 AM

Tis the season for eggnog, good tidings, and exchanging gifts with family and friends. It also includes expressing gratitude to those that provide a much-needed service throughout the year. From your children's teacher to your mail carrier, the list can easily get out of hand.

The first rule of thought...

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Holiday Etiquette Tips for a Festive Gathering

(0) Comments | Posted November 13, 2014 | 3:51 PM

When you are entertaining over the holidays, there are certain things a host prepares for in advance to ensure her guests arrive comfortably, without feeling rushed through the evening. Here are six tips that come directly from a savvy holiday host:

  • Make it easy for guests to find your house....
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How to Make a Powerful First Impression

(0) Comments | Posted November 7, 2014 | 6:15 PM

It takes only seconds for others to form an opinion of us when we meet them for the first time. What they initially see becomes their own personal version of the truth, and it can be hard to change a first impression. You are judged by your ability to put...

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8 Ways to Stay Composed Under Pressure

(0) Comments | Posted November 4, 2014 | 1:30 PM

When times get tough at the office, we often turn to those unflappable, grounded people who seem to be capable of handling any situation. What's their secret to appearing confident regardless of the pressure? While tension and stress are inevitable at work, our reaction is entirely our own choice.

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Business Etiquette: 10 Office Pet Peeves

(0) Comments | Posted October 28, 2014 | 4:55 PM

If you spend most of your week in an office environment, you probably know that working closely with colleagues can be a productive, rewarding experience. You also know that their quirks, bad habits, and thoughtlessness can slowly drive you insane.

In the hopes that the offenders may acknowledge their...

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Business Etiquette: The Correct Way to Respond to a Verbal 'Thank You'

(3) Comments | Posted October 21, 2014 | 2:11 PM

Two simple words, "no problem," in response to a "thank you," may be chipping away at your customers' goodwill. The service person who replies with this response almost certainly means to acknowledge the "thank you" and is essentially saying "you're welcome."

Still, many customers are offended. Some wonder why there...

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Business Etiquette: How to Stay Motivated at a Job You Dislike

(2) Comments | Posted October 14, 2014 | 12:09 PM

There are jobs that we love, and there are those that we plug away at for a variety of different reasons. Maybe we stay around in order to establish ourselves in our first job, acquire updated skills, or perhaps it's simply to pay the rent. If you are currently in...

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How to Introduce a Speaker

(0) Comments | Posted October 7, 2014 | 11:27 AM

A well-executed introduction establishes a speaker's credibility, piques the interest of the audience, and creates an environment for an impactful speech. The following tips will help you confidently introduce a speaker at your next event.

Guidelines for the introducer:

  • Add your own flair. Including your own...
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7 Tips for Remembering Someone's Name

(0) Comments | Posted September 29, 2014 | 7:19 PM

Not everyone is equipped with the ability to remember someone's name; however, remembering another person's name, when being introduced or reconnecting, can make a tremendous impact. Name recall is especially important in business for making and reinforcing a positive impression. Implementing the following exercises will help you commit a name...

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Quitting a Job Without Burning a Bridge

(1) Comments | Posted September 22, 2014 | 6:29 PM

Odds are good that you will change jobs multiple times during your career. According to the Bureau of Labor Statistics, 25-34 year-olds spend approximately three years in a job before moving on. Given this timeframe, knowing the right way to quit can leave relationships intact and may actually...

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Travel Tipping: Don't Forget the Housekeeper

(0) Comments | Posted September 17, 2014 | 5:53 PM

A Woman's Nation (AWN) and Maria Shriver, joined by Marriott International, just launched an initiative called The Envelope Please, which encourages hotel guests to tip housekeepers by placing designated envelopes in their hotel rooms. This endeavor is a way for hotel patrons to acknowledge the hard work of hotel attendants...

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Being Punctual is Good Business

(0) Comments | Posted September 15, 2014 | 7:03 PM

Running five minutes late may not seem like a big deal to you, but for others it clearly sends the message that you are not a good time manager. Punctuality is harder for some than it is for others, but it's a skill that can be learned. Here are a...

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Airline Courtesy: Shrinking Seat Etiquette

(1) Comments | Posted September 9, 2014 | 6:53 PM

As if air travel isn't stressful enough, shrinking amounts of space on board are turning planes into pressure cookers. Passenger scuffles over legroom and reclining seats have led to three recent flights making unscheduled landings in the U.S. within an eight-day period.

It's a fact that airlines are making...

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Business Etiquette: Why You Need an Exit Strategy

(0) Comments | Posted September 9, 2014 | 12:37 PM

It's hard to think about an exit strategy when your current job is a professional dream come true. Many people find themselves out of work for reasons that have nothing to do with their performance. Downsizing, relocating the business, or a new boss coming in can quickly lead to eliminations...

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Ask the Etiquette Expert: How Should I Prepare for My First International Business Trip?

(0) Comments | Posted September 4, 2014 | 3:36 PM

Diane, I'm going on my first international business trip and don't have the foggiest idea of where to begin. Any tips?

Taking care of details before you depart can make the difference between a smooth trip and a traveling nightmare. Here are a few first steps...

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