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Diane Gottsman
Diane Gottsman is a national etiquette expert, sought out industry leader, accomplished speaker, television personality, author, and the owner of The Protocol School of Texas, a company specializing in executive leadership and business etiquette training. Her clients range from university students to Fortune 500 companies and her seminars cover topics ranging from tattoos in the workplace to technology at the dinner table and the proper use of social media.

Her advice is backed by a Master’s Degree in Sociology with an emphasis on adult behavior. Diane’s engaging demeanor and her straightforward approach to daily etiquette dilemmas are current, informative, stylish and fun.
Diane is the resident etiquette expert for three popular morning talk shows, SA Living, Good Day Austin, and We Are Austin. She has been featured nationally on The TODAY Show, HLN, CBS Sunday Morning, and WGN Chicago.

She is routinely quoted in media such as Kiplinger’s, CNN, Forbes, The New York Times, US News and World Report, The Boston Globe, and Chicago Tribune to name only a few. She publishes weekly business etiquette articles on her blog.

Follow Diane’s mannerly tweets at @dianegottsman, talk to her on Facebook, follow her on Instagram and Pinterest, or visit her Protocol School of Texas website.

Entries by Diane Gottsman

Business Etiquette: How to Handle Professional Rejection

(0) Comments | Posted March 3, 2015 | 7:40 PM

We've all been turned down at some point in our careers and overcoming the rebuff with grace is a leadership skill best acquired through first-hand experience. The good news is, nothing is written in stone, and a "no" is often just a step in the direction of a future "yes"....

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What Qualities Set You Apart in Business?

(0) Comments | Posted February 25, 2015 | 11:54 AM

Why would someone choose to do business with you over your competitor? If the cost is similar, the product is comparable, and the location is closer, what stands out about your company? People do business with those they trust. Many growing companies expect their employees to establish their value without...

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Business Etiquette: Touching in the Workplace

(0) Comments | Posted February 19, 2015 | 11:38 AM

There are distinct boundaries when it comes to touching in the workplace. The unfortunate blaze of controversy regarding Vice President Joe Biden's hands-on approach to Defense Secretary Ash Carter's wife during his swearing-in ceremony raised more than a few eyebrows.

The etiquette rules concerning touch in the workplace are sensibly...

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5 Ways to Encourage Friendly Competition

(0) Comments | Posted February 17, 2015 | 7:56 PM

If you're an entrepreneur working to make a name for your business, chances are good you're aware of your competition. The challenge is to channel that awareness into positive momentum as you grow your brand. Here are 5 tips to get started:

  1. Find your own niche. Identify...

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8 Networking Tips for Extroverts

(0) Comments | Posted February 12, 2015 | 11:53 AM

Extroverts thrive on the energy they gain from interacting with other people. With their ease in approaching new contacts and their outgoing ways, extroverts may seem like the ultimate networkers. While they do enjoy some distinct advantages in making connections, their gregarious nature can also work against them. An extrovert...

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Valentine's Day Etiquette: Alternative Ideas for Singles

(0) Comments | Posted February 9, 2015 | 6:28 PM

  • Plan early. Whether you decide to go all out and have a girlfriends' brunch or stay at home and relax, treat yourself as kindly as you would someone else. Buy or prepare a special meal; indulge in a great dinner and freeze the rest for the following week....
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International Etiquette for Business Travelers: One Week, One Bag

(0) Comments | Posted February 3, 2015 | 12:00 AM

Q: Dear Diane, I'm not sure what to pack for an upcoming international business trip. I will be gone for one week.

A: Hello M.P., I contacted KAYAK, the world's leading travel search engine, for their expert advice on what not to forget on...

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Ask the Etiquette Expert: 7 Steps to Changing Your Career

(0) Comments | Posted January 27, 2015 | 5:46 PM

Q: Dear Diane,
I'm finally ready to take the leap into a different job market. Any tips on how to make the switch?

A: Dear T.A.,

Prior to starting my career in etiquette, I spent several years as a fundraiser...

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Raising a Well-Mannered Parent... No Invoice Required

(3) Comments | Posted January 21, 2015 | 6:49 PM

You couldn't have possibly missed it this week -- the story about a 5-year-old boy from England who was given an invoice for missing a friend's birthday party that was held at a dry ski slope in Plymouth, Devon. The invoice was tucked into the child's school backpack, and the...

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Travel Etiquette: How to Use a Flight Delay to Your Advantage

(0) Comments | Posted January 16, 2015 | 5:05 PM

No one wants to spend any more time in an airport than necessary. But, if you find yourself waiting for a delayed flight, there are ways to maximize your unscheduled downtime.

Here are eight tips to make the most of your next airport delay, along with a few things to...

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5 Business Email Etiquette Faux Pas

(0) Comments | Posted January 12, 2015 | 12:37 PM

Most professionals could not function efficiently without the use of the Internet, email in particular. According to a recent panel survey by Pew Research, 61 percent of working internet users believe email is "very important" for their jobs; numbers were even higher for office-based employees. Forty-six percent said...

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National Thank You Month: A Professional Reminder

(0) Comments | Posted January 8, 2015 | 4:28 PM

A simple thank you note is hard to beat for creating a lasting impression. In business, it's an important but often overlooked part of your executive toolkit. A short, handwritten note of thanks not only indicates your appreciation for a kind gesture, but also has the power to strengthen connections...

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Office Etiquette: Nine Ways to Strengthen Work Relationships

(0) Comments | Posted January 3, 2015 | 11:18 AM

Channel your burst of New Year's enthusiasm by investing some time in building relationships with those you interact with on a daily basis. Your positive energy may have a ripple effect as your acts of kindness inspire others to do the same.

Here are a few of my suggestions:

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New Year's Resolutions: 10 Tips to a Mannerly 2015

(0) Comments | Posted December 30, 2014 | 12:36 PM

  1. Set short-term goals. Break your goals up into bite-size pieces; giving yourself daily or monthly deadlines is more manageable and your progress can be evaluated and reshaped as you progress. Your goal can be as simple as not eating red meat for a day or a week, rather than waking...
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10 Tips to Ring in the New Year With a Memorable Toast

(2) Comments | Posted December 28, 2014 | 1:54 PM

When friends and family come together to celebrate the New Year, the festivities usually include raising glasses for an uplifting toast. If delivering the toast falls to you, some advance preparation will help you create a memorable start to the celebration.

Follow these toasting etiquette tips to mark the occasion...

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Holiday Etiquette: What to Tip the Mail Carrier and Delivery Person

(0) Comments | Posted December 17, 2014 | 5:59 PM

Tis the season to be generous and Holiday Tipping is on everyone's mind. It's a "hot" topic in more ways than one because people often feel pressured to give or tip based on what they hear from their neighbor, coworker or friend. One of the most commonly asked holiday tipping...

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Holiday RSVP Etiquette

(0) Comments | Posted December 15, 2014 | 4:45 PM

With the holidays in full swing, you no doubt have been on the receiving end of at least one dinner or party invitation. Common courtesy requires you to follow the simple etiquette rule of responding in a timely manner. The rules for a proper RSVP are basic but often ignored....

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Staying Productive at the Office During the Holiday Season

(0) Comments | Posted December 8, 2014 | 5:53 PM

Between festive celebrations, taking vacation days, and delayed business projects until after the holidays, the end of the year can be a slow time at the office, depending on your industry. Downtime used well will help you when the holidays are over, and business gets back to its normal hectic...

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5 Career Stalling Mistakes You May Not Know You Are Making

(0) Comments | Posted December 2, 2014 | 6:53 PM

Whether you catch yourself saying it, or overhear it from colleagues in the office, be aware that negative comments will affect your professional image in the workplace.

Do any of these sound familiar?

  • "My boss just doesn't like me."

  • "I can't believe they gave her that promotion...

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6 Tips to a Merry and Bright Holiday Season

(1) Comments | Posted November 24, 2014 | 5:11 PM

Throughout the year we look forward to the holidays and imagine our days filled with warm feelings of comfort and joy. Until... reality quickly slaps us in the face and we succumb to the stress of the season.

Who has time to sip cocoa by the fire when there are...

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