iOS app Android app

Diane Gottsman
Diane Gottsman is a national etiquette expert, owner of The Protocol School of Texas and the author of Pearls of Polish, Graceful Solutions to Everyday Etiquette Dilemmas. She holds a Master's Degree in Sociology with an emphasis on adult behavior.

Diane is regularly featured on television and quoted in national media. Among them are TODAY with Kathie Lee and Hoda, as well as The New York Times, Forbes, CNN, Bloomberg Business Week, CBS Money Watch, Kiplinger’s, and U.S. News and World Report. Diane is the resident etiquette expert on a popular morning television talk show, SA Living on WOAI, an NBC affiliate.

She publishes weekly business etiquette articles on her blog,, including topics such as interview etiquette, technology etiquette, email etiquette, and everyday social etiquette topics.

Follow Diane’s mannerly tweets at @dianegottsman, talk to her on Facebook or visit her Protocol School of Texas website.

Entries by Diane Gottsman

Holiday Tipping Guide: Thoughts on Expressing Gratitude

(0) Comments | Posted November 18, 2014 | 11:11 AM

Tis the season for eggnog, good tidings, and exchanging gifts with family and friends. It also includes expressing gratitude to those that provide a much-needed service throughout the year. From your children's teacher to your mail carrier, the list can easily get out of hand.

The first rule of thought...

Read Post

Holiday Etiquette Tips for a Festive Gathering

(0) Comments | Posted November 13, 2014 | 3:51 PM

When you are entertaining over the holidays, there are certain things a host prepares for in advance to ensure her guests arrive comfortably, without feeling rushed through the evening. Here are six tips that come directly from a savvy holiday host:

  • Make it easy for guests to find your house....
Read Post

How to Make a Powerful First Impression

(0) Comments | Posted November 7, 2014 | 6:15 PM

It takes only seconds for others to form an opinion of us when we meet them for the first time. What they initially see becomes their own personal version of the truth, and it can be hard to change a first impression. You are judged by your ability to put...

Read Post

8 Ways to Stay Composed Under Pressure

(0) Comments | Posted November 4, 2014 | 1:30 PM

When times get tough at the office, we often turn to those unflappable, grounded people who seem to be capable of handling any situation. What's their secret to appearing confident regardless of the pressure? While tension and stress are inevitable at work, our reaction is entirely our own choice.

Read Post

Business Etiquette: 10 Office Pet Peeves

(0) Comments | Posted October 28, 2014 | 4:55 PM

If you spend most of your week in an office environment, you probably know that working closely with colleagues can be a productive, rewarding experience. You also know that their quirks, bad habits, and thoughtlessness can slowly drive you insane.

In the hopes that the offenders may acknowledge their...

Read Post

Business Etiquette: The Correct Way to Respond to a Verbal 'Thank You'

(3) Comments | Posted October 21, 2014 | 2:11 PM

Two simple words, "no problem," in response to a "thank you," may be chipping away at your customers' goodwill. The service person who replies with this response almost certainly means to acknowledge the "thank you" and is essentially saying "you're welcome."

Still, many customers are offended. Some wonder why there...

Read Post

Business Etiquette: How to Stay Motivated at a Job You Dislike

(2) Comments | Posted October 14, 2014 | 12:09 PM

There are jobs that we love, and there are those that we plug away at for a variety of different reasons. Maybe we stay around in order to establish ourselves in our first job, acquire updated skills, or perhaps it's simply to pay the rent. If you are currently in...

Read Post

How to Introduce a Speaker

(0) Comments | Posted October 7, 2014 | 11:27 AM

A well-executed introduction establishes a speaker's credibility, piques the interest of the audience, and creates an environment for an impactful speech. The following tips will help you confidently introduce a speaker at your next event.

Guidelines for the introducer:

  • Add your own flair. Including your own...
Read Post

7 Tips for Remembering Someone's Name

(0) Comments | Posted September 29, 2014 | 7:19 PM

Not everyone is equipped with the ability to remember someone's name; however, remembering another person's name, when being introduced or reconnecting, can make a tremendous impact. Name recall is especially important in business for making and reinforcing a positive impression. Implementing the following exercises will help you commit a name...

Read Post

Quitting a Job Without Burning a Bridge

(1) Comments | Posted September 22, 2014 | 6:29 PM

Odds are good that you will change jobs multiple times during your career. According to the Bureau of Labor Statistics, 25-34 year-olds spend approximately three years in a job before moving on. Given this timeframe, knowing the right way to quit can leave relationships intact and may actually...

Read Post

Travel Tipping: Don't Forget the Housekeeper

(0) Comments | Posted September 17, 2014 | 5:53 PM

A Woman's Nation (AWN) and Maria Shriver, joined by Marriott International, just launched an initiative called The Envelope Please, which encourages hotel guests to tip housekeepers by placing designated envelopes in their hotel rooms. This endeavor is a way for hotel patrons to acknowledge the hard work of hotel attendants...

Read Post

Being Punctual is Good Business

(0) Comments | Posted September 15, 2014 | 7:03 PM

Running five minutes late may not seem like a big deal to you, but for others it clearly sends the message that you are not a good time manager. Punctuality is harder for some than it is for others, but it's a skill that can be learned. Here are a...

Read Post

Airline Courtesy: Shrinking Seat Etiquette

(1) Comments | Posted September 9, 2014 | 6:53 PM

As if air travel isn't stressful enough, shrinking amounts of space on board are turning planes into pressure cookers. Passenger scuffles over legroom and reclining seats have led to three recent flights making unscheduled landings in the U.S. within an eight-day period.

It's a fact that airlines are making...

Read Post

Business Etiquette: Why You Need an Exit Strategy

(0) Comments | Posted September 9, 2014 | 12:37 PM

It's hard to think about an exit strategy when your current job is a professional dream come true. Many people find themselves out of work for reasons that have nothing to do with their performance. Downsizing, relocating the business, or a new boss coming in can quickly lead to eliminations...

Read Post

Ask the Etiquette Expert: How Should I Prepare for My First International Business Trip?

(0) Comments | Posted September 4, 2014 | 3:36 PM

Diane, I'm going on my first international business trip and don't have the foggiest idea of where to begin. Any tips?

Taking care of details before you depart can make the difference between a smooth trip and a traveling nightmare. Here are a few first steps...

Read Post

Office Etiquette: Oh &*#%...Did I Say That? Cursing in the Workplace

(0) Comments | Posted August 26, 2014 | 6:28 PM

If you find yourself peppering your language with profanity at work, it's time to clean up your act. A recent survey by CareerBuilder found that 81 percent of employers have doubts about the professionalism of those who curse at work. More than half of employers surveyed believe swearing...

Read Post

The Etiquette of Borrowing and Lending Money

(0) Comments | Posted August 20, 2014 | 10:06 PM

Whether you're a borrower or a lender, loans between friends and family members can get complicated very quickly. Borrowed money creates a layer of tension and can strain the strongest of relationships, despite the best of intentions. Is it possible to borrow or loan money and keep your relationship intact?...

Read Post

Business Etiquette: Professionalism Behind the Wheel

(0) Comments | Posted August 13, 2014 | 10:40 AM

The way people handle themselves behind the wheel of a car can say a lot about how they conduct themselves in business. Our driving behaviors often reflect not only how we approach life, but also how we deal with others on a day-to-day basis. These habits can also provide insights...

Read Post

How to Properly Handle an Office Mistake

(0) Comments | Posted August 4, 2014 | 6:30 PM

It's not a matter of "if" you will make a mistake at work, it's only a question of "when," and how you handle the blunder says a great deal about your character and good judgment. Conducting yourself with integrity and honesty shows your coworkers and boss you are driven to...

Read Post

Dining Etiquette: 7 Foods Not to Order on a Job Interview

(3) Comments | Posted July 30, 2014 | 5:51 PM

If you've made it to the second or third round of interviews, you may be invited to a follow-up interview conducted over a meal. There are a few dining tips to consider before walking through the restaurant door - namely what foods on the menu to steer clear from. Obviously,...

Read Post