iPhone app iPad app Android phone app Android tablet app More

Featuring fresh takes and real-time analysis from HuffPost's signature lineup of contributors
Don Tapscott

GET UPDATES FROM Don Tapscott
 

From "Yes We Can" to "We Know You": How Obama's New Internet Strategy May Cost Him the Election

Posted: 06/19/2012 9:30 am

Here's a question for President Barack Obama's re-election team. It could influence the outcome of this year's election:

How do they get the "we" back?

We all remember how Obama broke new ground in the 2008 campaign by using social media as a powerful political tool. Obama's campaign created an expansive Internet platform, MyBarackObama.com, that gave supporters tools to organize themselves, create communities, raise money and induce people to not only to vote but to actively support the Obama campaign. What emerged was an unprecedented force, 13 million supporters connected to one another over the Internet, all driving toward one goal, the election of Obama.

When they chanted "Yes We Can," it wasn't just a message of hope for the future; it was a confirmation statement of collective power. They weren't waiting to be told what to do; they were actively engaged, calling friends to come to events, to learn what was at stake, contribute ideas, and help out in some way. The power of "we" was awesome to behold. The "we" not only raised hope for people; it raised unprecedented sums of money for the old-fashioned campaign on the ground.

But this time, "Yes We Can" has been replaced by a new modus operandi for the Obama campaign. It's "We know you."

The Democrats are investing heavily in what's called Big Data to give them significant new insights into the everyday behavior of each one of their supporters. Big Data allows companies, or political campaigns, to probe and analyze information about you -- your friends, your shopping habits, what type of events you go to and when, what issues you care about. With this information, they can presumably be more accurate in sending messages out over email, or in identifying the trigger points that send you to events and get you to donate money.

But whatever happened to power of the people? Whatever happened to the "we"? We haven't heard about it since the 2008 victory. "They built the largest online community in the history of the presidency," says Andrew Rasiej, founder of Personal Democracy Media, which tracks the intersection of technology and politics. "But then they stopped talking to them and engaging them" -- that is, until they called in recently with a pitch for money.

Obama did make some efforts to be the first Internet president, with a Twitter feed, a blog, and the Internet version of the traditional town hall. He launched an open government initiative with the aim of cutting the influence of special interests and giving the public more influence over decisions that affect their lives. Compared with other governments around the world, the U.S. government sets the gold standard for government openness.

And yet, four years after Obama was elected, nothing much has changed. The same rules apply: Give me your vote and I will rule. Rasiej is disappointed: "Lots of us believe he squandered the massive political constituency that was drawn to his message of hope and change." The 13 million supporters, for instance, could have helped Obama by lobbying their congressmen to back the health care legislation. Yet Rasiej thinks the White House, and in particular Obama's first chief of staff, Rahm Emanuel, didn't believe in the power of "we." "They went back to the bully pulpit of the presidency. They literally put on the armor of 20th century communications."

That attitude seems to have influenced the 2012 campaign.

"It's a completely different campaign," says Nomiki Konst, 28. In 2008, she helped to help to raise millions of dollars for Obama by organizing events in Los Angeles with some big names in music and movies. "It was inspiring," she said. "When someone says you have the ability to do what you want, it gave me the power and the potential to do so much more. I could relay that inspiration to others." This time, "it's a traditional top-down, managed campaign." It now takes months to approve plans for events. "They're putting handcuffs on people," said Konst, who served as national co-chair of Gen 44, the Obama campaign's fundraising arm for young people. She got so frustrated that she resigned in November 2011.

In Los Angeles, 33-year-old film executive Haroon "Boon" Saleem worked hard for Obama in 2008 to galvanize young professionals, with comedy nights, debate watching parties, movie nights where you could meet successful movie and TV celebrities. They spread the word, made friends, and helped to raise $1.6 million for the campaign. The ideas didn't come from the Obama organization. "We just did it," says Saleem. This time, Saleem is planning to help out, but he can feel the resentment in the young supporters: "I know a huge number of people who are unhappy," said Saleem. "They wanted to be connected and involved but they weren't."

The Obama campaign may think that they don't need to worry about youth support. A new national poll of America's 18- to 29- year-olds by Harvard's Institute of Politics shows that Barack Obama now leads his likely Republican opponent Mitt Romney a 17 point margin, a gain of six percentage points since November 2011. But will young people be as keen to raise money and connect with friends to support the president? Will they go out and vote in huge numbers, as they did in 2008, when an extra 2 million Americans under 30 voted, mostly for Obama?

A senior figure in the Obama campaign tells me that they can't depend on self-organization in the way same that they did in 2008. For one thing, the Obama campaign cannot do or say anything that compromises the president's first term. As an incumbent, he needs to be more cautious in 2008 when he was a long-shot candidate.

But that shouldn't stop the campaign from tapping into the power of self-organization. The Obama campaign itself showed in 2008 that you can let people create their own communities without hurting the integrity of the core message. The Obama campaign set out clear rules of engagement that prohibited, for instance, trash talking about Sarah Palin's family, said Rahaf Harfoush, who worked on Obama's social media campaign and then wrote a book about it. Whenever supporters said something that didn't jive with Obama's message, the campaign made it clear that the outlier didn't speak for Obama. This time, the Obama campaign could write a clear rider/disclosure statement to the world that the communities do not necessarily reflect the views of the campaign. The community itself could register its approval, or disapproval, of statements by members.

Obama's digital people also point out that they don't need to rely so heavily on MyObama.com because there are so many other social networking tools out there. Yet as Harfoush point out, "facebook is not equipped to help people organize, as MyBo was."

If the campaign doesn't return to its winning ways, and fast, it risks continuing to isolate itself (or even alienate) youth. Youth don't want to be organized; they want to take action themselves. They want to participate, not be passive recipients of campaign instructions. They want to take initiatives rather than be told what to do from all-knowing campaign strategists. The Tea Party understands this; Obama once did too.

So if the Obama campaign wants to get back to the "we," what should it do?

One: Let go. Instead of telling people what to do, let them create their own communities to make friends and contacts, and raise money. Start a conversation. Let them contribute in their own way, without instructions from the top. There are plenty of ways to contain the outliers, and the community will be far more powerful than any top-down hierarchy can be. "It's important for people outside the campaign to disseminate messages so it feels authentic," said Saleem. "It helps to hear one of your friends talk about the successes."

Two: Recreate the platform. In 2008, the Obama campaign's platform, MyBarackObama.com, was wildly successful. By election day, more than 35,000 groups had formed to support Mr. Obama, and they had organized more than 200,000 events and raised vast sums of money. It worked then. Why not now?

Three: Engage with them on the issues: Start a conversation with them about the issues they care about, like contraception, says Saleem: "It's a really good way to draw in disenfranchised millennials than Obama will need if he wants to win."

Don Tapscott is the author of 14 books about new technologies in business and society, most recently Macrowikinomics. On twitter @dtapscott. This post was originally published by Reuters.

 

Follow Don Tapscott on Twitter: www.twitter.com/dtapscott

FOLLOW TECH
 
 
  • Comments
  • 214
  • Pending Comments
  • 0
  • View FAQ
Comments are closed for this entry
View All
Favorites
Recency  | 
Popularity
Page: 1 2 3 4 5  Next ›  Last »  (5 total)
05:45 PM on 06/20/2012
The problem for me was this: in 2008 candidate Obama campaigned against the individual private health insurance mandate and for the public option. Then President Obama totally reversed position and his organization still expected me to support his health care "reform" that had turned into a corporate giveaway. I'm voting third-party this year.
11:10 AM on 06/20/2012
"Yes We Can!" turned into "Well Let's Give it Some Time!" and then (my personal favorite) "No We Can't Because the House is Full of Meanie-Heads!"
HUFFPOST SUPER USER
illegalneocon
10:15 AM on 06/20/2012
Get over it. He is done.
relevancematters
You're so full of what's right, you can't see what
09:58 AM on 06/20/2012
'"But then they stopped talking to them and engaging them" -- that is, until they called in recently with a pitch for money.'

Bingo! And when they finally do realize they HAVE to start talking to us again, I hope they're ready for a vigorous give and take. We have been betrayed and no amount of "Look! I'm spending five minutes on your special interest!" is going to make up for it.
09:52 AM on 06/20/2012
""They built the largest online community in the history of the presidency," says Andrew Rasiej, founder of Personal Democracy Media, which tracks the intersection of technology and politics. "But then they stopped talking to them and engaging them" "

That is not true. Since 2008, I have received regular communications from the Obama team asking me to contact my lawmaker about an issue, sign a petition, etc.
05:50 PM on 06/20/2012
Most of us unsubscribed from the OFA list years ago during the health care debacle. It was one-way communication demanding unconditional support for President Obama even when he was breaking campaign promises on health care. Apparently they are still talking to some people, but they never listened to anyone in the grassroots.
06:05 PM on 06/20/2012
He wisely focused on reality, something progressives lost touch with long ago.
09:47 AM on 06/20/2012
Yes We Can turned into No We Can't. There is no We, there is only us and Them. They talk real pretty but their words are only pretty lies. I will continue to vote Dem because the Reps are just plain rabid at this point, that is if I bother to vote at all. American politics have gone way past pointless into the completely absurd.
01:51 AM on 06/20/2012
Hopefully, one or two of those people in the ivory tower in Chicago will be up reading this tonight.
As much as I want Obama to win right now, I forsee a 62/38 landslide loss for him:

1. He doesn't connect with people -- he needs a voice coach -- his voice varies so much from his press conferences (defensive), his interviews (tentative, though intelligent), the weekly addresses (strained, head tilted upward)

2. Jay Carney his spokesman, comes across as the geek who gets cornered in the high school hallway. He
has no self-assurance at all.

We are losing the battle out here in a big way and Chicago and the White House is doing nothing to help. I'm sorry, but data mining to see what button you can push for an individual voter is a complete waste of time -- if you're not presenting a candidate they would want to vote for. And if you do nothing to get out in front of Fox and start calling a lie a lie, or start pushing back more effectively, you can look at people's facebook all you want, and at the end of the day, exactly how many voters do you think you've won? Really -- you might have "targeted" 20 voters in an entire day, and on the other hand, Sean Hannity has indoctrinated another 15 million on his radio show -- the math doesn't work. Messina's running a losing campaign.
photo
HUFFPOST SUPER USER
SamuelLBronkowitz
Disgusted American
05:57 AM on 06/20/2012
It isn't that dire. With %W1ll8rd% as the Rushpubliscum candidate, millions more voters than even the Rushpubliscums can purge would have to sit on their hands in November. It may be close, but it ain't gonna be a blowout. Not with the present-day Rushpubliscums.
09:53 AM on 06/20/2012
Thanks for the post, Debbie Downer.
01:47 AM on 06/20/2012
All he has to do to get reelected is to go from "Yes, We Can!" to "Watch, people! Congress Can't!" and he will get reelected in a landslide.

And that is exactly what he is doing.

:-)
HUFFPOST SUPER USER
illegalneocon
10:17 AM on 06/20/2012
A leader doesn't look for excuses. He/she makes things done.
11:05 AM on 06/20/2012
Wait.. so Obama's campaign should be "No We Can't!.... Because We Can't Lead Effectively!"?

If Obama were a half-decent president, he'd be able to manage Congress. Why is Jimmy Carter looked upon as a poor president? Hmm....
01:21 AM on 06/20/2012
You can't blame Bush for the economy still being in ruins any longer. He had four years, and has held up none of his promises. He has made a lot of money and flaunted that... writing all these memoirs or whatever. His old professor doesn't back him even. Romney IS garbage. But... you pick a guy who is the lesser of two evils or the guy who might actually fix a few problems. Obama was in Big Pharma's pockets all along, and this is why generic meds cost so much more than before his four years in office. He helped block a bill to stop generic drug prices from soaring so Big Pharma would support his Obamacare. So... does that help people who don't have much money and no insurance? NEGATIVE.

This guy wants to censor the internet, has done nothing but make Bush look like an anti-war guy who was smart when it came to the economy and deficit rising(he wasn't but Obama is inept), and Obama didn't know how many states were in America, taught law classes on the constitution yet knows nothing about it, and seems to be hoping for a war against China, Russia, Iran, a few allies who will betray us, and obviously Germany who's been oddly quiet. They'll jump in and side who's winning. And China has funded both our invasions of Iraq and Afghanistan, if we invade Iran... game over.
photo
HUFFPOST SUPER USER
SamuelLBronkowitz
Disgusted American
05:58 AM on 06/20/2012
Your handle fits you perfectly. I've never seen a more psycho rendition of the talking points.
06:31 AM on 06/20/2012
Thank you. Have a good morning, Bronkowitz.
HUFFPOST SUPER USER
jasaplay
Yeah - Jersey - you got a problem wid dat?
10:53 AM on 06/20/2012
Great post, Texaspsycho -- you make good sense. I think Germany is quiet because their economy is the best in Europe.
12:34 AM on 06/20/2012
Whenever Obama opens his mouth, he gets growly and says he knows best for the american people. Well, no he does not as about half do not support him. Good presidents work together with all parties once elected to come up with the best direction for the country. Obama thinks he speaks for all - but he does no homework to prove he is capable of understanding the american people. Playing 100 games of golf is not the same as meeting with all Americans regardless of party, religions, or ethnicity. This is something Obama is not good at.
relevancematters
You're so full of what's right, you can't see what
10:04 AM on 06/20/2012
' Good presidents work together with all parties once elected to come up with the best direction for the country.'

That's assuming, of course, that "all parties" are willing to work with him. Unless you have been off-planet for the last few years, you've surely noticed all those Party of No guys standing with their backs turned, chanting "Fail. Fail. Fail."
11:07 AM on 06/20/2012
No party in history has wanted to work with a President of the opposite party. The good Presidents, however, have been able to INSPIRE cooperation and compromise. Obama is too polarizing to effectively manage Congress.
12:08 AM on 06/20/2012
It is difficult to get excited when war continues - maybe prepares to expand, civil liberties are crashing, the pandering to insurance companies by avoiding single-payer is about to make a bigger mess, drone missiles have become American calling cards ignoring national borders, our prisons are bursting but not with bankers who plundered our economy.....maybe this guy just lacks the skill, maybe the will. Nice presence but lacks leadership?
11:54 PM on 06/19/2012
The only change I'm hoping for now is the one on November2. God, I'm hoping for a change.
09:11 PM on 06/19/2012
They should use instead: "We Are You"
08:39 PM on 06/19/2012
Citizens using the the internet to garner the news are smarter. Not in comparison to other nation's citizens, but smarter within whatever this present, neutered, Orwellian mess the intellectual life of the U.S. has become. Most yokels will vote militant, theocratic corporatism because they don't like democracy. They serve the Big Man. Internet ads will never persuade an electorate this archaic and ignorant What this kind of ad does is harm the President because most savvy Democrats pretty much despise him and don't want to see that smiling face while they're surfing. It's bad enough they have to vote for him and if he gets in their face too much with his B.S., they might not vote at all.
photo
HUFFPOST SUPER USER
margoharris
I used to be Snow White but I drifted.
12:44 AM on 06/20/2012
What a load of crapola. Congratulations.
07:04 PM on 06/19/2012
What pessimism. You guys talk like it's so bad to have a White House administration that wants to know its constituents (the American people). Hello, isn't it better than what the other side's doing by trying to shut us up, shut us out, cut the balls of those who they see as less needy (unlike themselves who are seen as always needy, or greedy,) and less deserving? I'd say it is. Oh, I forgot one thing, when the other side was in, they wanted to keep the American public as stupid, manipulatable and screwed as they could so they'd have the power as much as possible. I see no reason for Mitt F'ing Romney for doing anything remotely different than the G.W. Bush administration did and look at where and what it got us. An out of control recession, climate and two wars (one of which was never needed).
11:09 AM on 06/20/2012
You think the White House gives a damn about its constituents?
The joke is on you.
12:12 PM on 06/20/2012
Well, if you want to contend that the republican party and all republican politicians think about their constituencies, the joke's back on you because at least the White House wants to hear from the American people and lets them speak openly. The republicans want to shut up, shut out and screw the American people except for their big business bedfellows and they want to screw the average citizen and those with disabilities (a class of people I with my visual impairment am part of and know full well what the republicans can and will do to screw the asses off the disabled community). They along with their brethren in the US Chamber of Commerce want to ban a basic right to free speech (especially on the free and open web) by putting forward evil bills like SOPA and PIPA. If you don't believe that, then the joke's indeed on you and will stay there for a long time.