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Donna Flagg

Donna Flagg

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What Makes a Successful Therapist-Patient Relationship?

Posted: 08/29/10 09:00 AM ET

Several weekends ago Daphne Merkin wrote a moving piece in the Sunday New York Times Magazine about psychoanalysis and the therapists that go with it. Aside from an eloquent account of her forty years in therapy, I found the questions she raised about its ultimate value intriguing. First, it caused me to reflect on my own experience with psychologists. I've had two. Both of whom kicked me out. Well, not exactly. It wasn't quite as cold and callous as that, but they did tell me in so many words that it was time for me to get my act together.

As I get older and witness the prevalence of this endless therapy syndrome and read articles like "My Shrunk Life," by Ms. Merkin, I realize what a selfless, professional and giving act it was for my doctors to send me out into the world where the expectation was clear that I apply and practice what I'd learned. I was always free to go back with other "issues," but they were not interested in keeping me on the couch, stuck, mired in something that I could not undo or change. It makes me think of how birds learn to fly. There is a reason why they get pushed out of the nest whether they want to go or not. And guess what? It works. They learn. They fly. They may flutter and flop, but after a few attempts, they're on their way.

I wondered why similar conversations never seemed to be a reality for Ms. Merkin. Of all those shrinks, had it not occurred to one of them that not being dependent on therapy might possibly help her? I also wondered what it must be like to keep digging at the same old wounds for 40 years. Would it not make them worse and less likely to heal, like scratching at a scab? I felt sorrow for her and others who have devoted valuable time focused on the past in lieu of living for the future. And, I struggled with my own desire to hold the doctors accountable for not calling it a day and evaluating themselves as to whether their efforts were working -- or not.

See, I think of shrinks -- the good ones, that is -- as teachers. We're there to learn how to look at ourselves and live life in a healthy way ... supposedly. And like anything else where we pay for "lessons," there should be levels, with criteria to measure whether one is making progress or not. But to swim around in the vapors of the past for no real gain or to not have a marker that deems the time (and money) well spent, is crazy at best and irresponsible at worst. Eventually, someone needs to ask -- and answer -- the question, "What's the point?"

I know people who religiously sit in their appointments week after week, month after month, year after year and all they are able to do at the end of the day (or week or month or year) is keep talking about what they talk about. At some point, someone must question if the effect of all that talk is paralyzing. At some point, someone needs to assess whether there has been any change and if not, make one. Change something. Try something else.

Personally, I benefited immensely from what both of my shrinks taught me because they did just that. They taught. As a result, looking back, this is what I learned about what makes a therapeutic relationship successful, effective and worth the time, effort and money.

No B.S. You need someone who is willing to tell you that you are full of shit. Otherwise, the game keeps going around and around and the patient goes in circles, only to end up right back from where he or she started. In many cases, the net outcome is that you create situations where current behaviors are justified with explanations from the past, and the cycle never ends.

Move on. Seeing the past is important, but not at the expense of stifling the future. A good shrink will balance what needs to be brought into the conscious mind with creating a new consciousness that will help his or her patient move forward. Bottom line, if you don't let go of the bogeymen, you will not be free to advance in the right direction.

Start doing, stop thinking. I got homework from my shrinks because of the value in turning cognitive thought to behavioral action. Again, we could have sat on our butts and talked about it all day, but if I was unable to put the learning into motion, the entire therapeutic effort would have been moot.

A chance to grow up. Good shrinks also understand the importance of a normal, healthy maturation process. They are able to sensitize patients to the feelings and needs of others rather than allowing the individual to exclusively perpetuate the self-absorbed environment that so often accompanies self-analysis. At the end of the day, analyzing one's childhood should not equate with being stuck in one's childhood for that prevents us from becoming adults.

The silent treatment is not so golden. Despite conventional wisdom, there is nothing wrong with psychologists speaking up and offering their knowledge and observations. What I appreciated most was that my shrinks didn't make me sit there in the dark groping around for information inside memories that may or may not be relevant to developing a healthy state of mind today. Instead, they talked to me like a fellow human being.

In the final analysis, the aim of good psychotherapy should be that of a therapist who creates the space necessary for patients to bring themselves into the room in an honest way and manage the destructive aspects of ego out.


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Several weekends ago Daphne Merkin wrote a moving piece in the Sunday New York Times Magazine about psychoanalysis and the therapists that go with it. Aside from an eloquent account of her forty year...
Several weekends ago Daphne Merkin wrote a moving piece in the Sunday New York Times Magazine about psychoanalysis and the therapists that go with it. Aside from an eloquent account of her forty year...
 
 
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02:33 PM on 09/05/2010
Psychiatrists are the most helpful as they can actually write prescriptions. A therapist has always seemed like a paid friend who has to look empathetic. I'd rather talk to a friend personally.
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Donna Flagg
03:38 PM on 09/05/2010
Oh my gosh. I can't even get started on the prescription med debacle in this country Puffff. That takes the inherent problems to a whole new level! My comments revolved around psychologists.
12:25 AM on 09/05/2010
Donna,

I'll build upon your list if you don't mind my "butting in." ;)

#6. Insight beyond text books: Inner Wisdom

A great counselor/therapist/coach/mentor/teacher or whatever you'd like to call it, necessarily has a profound understanding of the human condition; and I don't mean "psych-anese" vocabulary understandings like dissasociation or cognitive dissonance, but perhaps more like Victor Frankel or an existential philosopher might understand humans: as conscious beings seeking meaning in their lives and suffering.

This way the depressed person is NOT just seen as having a chemical imbalance, but also seen as a person, who is depressed about the direction (or lack of direction) in their lives. Humans may look back to the past for Information, but we look forward to the future for Inspiration. Not feeling inspired or excited about life? Perhaps you aren't looking forward to a great future because you have nothing to "look forward" to. As I often (lovingly and supportively) ask/challenge my clients, "are you clinically depressed, or is your life depressing?" Do you have a disease or are you suffering from dis-ease?" "Is life really that boring, or are you boring?" (again this is done after rapport is established)

I can't tell you how many times I've seen clinical depression dissapear with the "pill" of inspiring plans for a better tomorrow; that and genuine support towards making it happen.

#6? : A fundamental understanding of human beings. ;)
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Donna Flagg
03:36 PM on 09/05/2010
Sounds like you can (and do) actually help a lot of people. How wonderful! I agree with you. Life can be depressing. But to the extent that we have some control over that, why not at least try to fix it?
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Greg Sureck
06:31 PM on 09/03/2010
Donna, You're right. As a retired therapist I can recall several other therapists who ran a "RENT A FRIEND" service. You keep paying the therapist money and he/she will be your friend. Plus they will encourage the client to be dependent upon the therapist. The client will soon be unable to make any decision without getting approval from the therapist. Unfortunately these therapists are considered gurus and saints. When the client completely crumbles the guru walks away blaming the client for not trying.
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Donna Flagg
07:54 PM on 09/04/2010
Greg, I find that unbelievable. For a group of folks who specialize in consciousness, what makes them so absent a conscience? I do feel that both parties are responsible, but to manipulate the situation (and the client) to serve one's one need/desire for an income, is well... criminal - forget unethical.
03:09 PM on 09/03/2010
Wait, so you're basically saying that we should work with coaches instead of therapists, yeah? Any chance we'll see some form of properly-accredited coaching system pop up anytime soon?

Also, links to resources are not a bad thing. It's easy to see most shrinks are useless, harder to figure out where and what to look for... Be great if there was a yelp-for-the-brain set of reviews by patients. Any pointers?
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Donna Flagg
06:29 PM on 09/04/2010
Hmm. Not sure. But to be fair, remember, my account was also about what good shrinks do, which does not render them useless at all. It's like any profession where you need to weed out the good from the bad. It's the complacency that I took issue with.

And no, I'm not saying coaching should replace therapy. They are just as vulnerable to falling into the same traps and so too are their models. Accreditation isn't the issue so much as it is the quality of the practitioner.
09:08 PM on 09/04/2010
As a psychotherapist and a coach, I can tell you that my trainings were VERY different. As a clinical psychologist I had to pass an assortment of exams and a slew of classes. I had to log 3000 hours of clinical experience to get my license, and I pay hundreds of dollars per year in liability insurance and licensing fees. In ALL of this, NO ONE asks me if I'm any good at what I do. No one tests me for results with my clients; no one.

On the other hand, life coaching has certification boards out there but (currently) they are nowhere near as professional as the APA (American Psychological Association). Many agree, that the true "certification" of a coach is whether or not they can walk what they talk. ( ie- If they coach people into how to make 100k yearly as an entrepreneur, then they better have that accomplished in their own life, etc.) "Once you achieve it, then you can teach it." This is the litmus test of life coaching.

Professionally, it seems that we could learn a lot from each other. This is why I pursued both; Add a little mindfulness training, and you have a complete system. :)
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Donna Flagg
10:16 PM on 09/04/2010
I think you say it best when you say, "Once you achieve it, then you can teach it." There is nothing like being able to speak from the authentic place of one's own learning. Right or wrong, at least it's real and it closes that pesky knowing-versus-doing gap that so often leads us to the land of nowhere.
02:48 PM on 08/31/2010
Donna,

Thank you for posting this! I'm high five-ing you in my head for calling out the importance of leadership in this line of work. Bravo! ;)

Therapeutically, it seems we went from "the doctor knows best" (days of Freud) to "the patient knows best" (humanistic model), and so few of us seems to have caught on to "the middle way"between the two.

What would this middle way look like? Well for starters, we need to not only start teaching again, but MENTORING as well. We need to expand the typical "uh huh" style of passive listening into the realm of "empathetic and energetic understanding" (where the client feels you REALLY get them on a human level). Here's the kicker, this middle-way model requires US to be LIVING models of what we teach others. I love this idea!

This is about a call to greater integrity in our craft. i.e - Why would I pay to work with a fitness trainer who is not fit themselves? So too, why would I want relationship advice from a clinician who cannot make a relationship work? This is the gap between HAVING a teaching, and BEING the teaching. In my experience, when we show up as powerful and wise mentors for our clients, it empowers them to think big, allows them to trust that things can change, and awakens possibility for a greater life.

Leading by example, and listening with an open heart. To me, this is the "middle way."
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Donna Flagg
06:22 PM on 09/04/2010
Yes, what concept right Patrick? It reminds me of a job I had once as a trainer. My boss (who was brilliant) did not have us teaching via seminar/classroom like most organizations. She had us out in the field modeling the behaviors that we expected from our employees. Anyone who couldn't pull that off, didn't make the cut.
11:43 AM on 08/30/2010
Money. Lots and lots of pre-paid visits to the therapist is a recipe for success and tuition payments for the therapists kids.
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Donna Flagg
02:17 PM on 08/30/2010
Unless you get the kind I had where they aren't driven to help themselves first. I suppose that's the whole point of the helping industry. We assume by the nature of the profession that people go into it for the greater good, when sadly, that is not always the case.
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bikerdude
On the left side of progressive
10:19 AM on 08/30/2010
Successful patient/therapist relationship must bee based on honesty and trust on both sides. I remember when I first started, the rule was that if there weren't tangible results in 5 visits then the therapist should end the sessions. I see far too much manipulation on both ends, but when its the therapist doing the manipulation, then it borders on malparactice.
Just my opinion...Last I checked, that opinion and two bucks gets me a small coffee at Starbucks...
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Donna Flagg
02:20 PM on 08/30/2010
Wow! That's hardcore. 5? I don't think I would have made the cut, (!) although one of my shrinks did say that what she looked for in all of her relationships was an openness to learn and a willingness to try. It's a gauge I have used over and over that has served me extremely well.
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Marla Thurman
09:59 AM on 08/30/2010
Shrinks always agree with you in the beginning--to get your business. If they don't knock that off soon, run for the hills.
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April Coleman Rudin
09:00 PM on 08/29/2010
Hi Donna,

Exactly my point! I think that any long-term relationship where trust is essential should be vetted in the same way...same type of point-of-view and outlook are a must.
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Donna Flagg
09:04 PM on 08/29/2010
Yes indeed, and the singular, shared goal of creating independence for the patient, not dependence.
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bikerdude
On the left side of progressive
10:20 AM on 08/30/2010
Simply, but perfectly said...Thank you!
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April Coleman Rudin
07:44 PM on 08/29/2010
well-written and important...curious about your views on "speed_shrinking" similar to speed dating...?
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Donna Flagg
09:02 PM on 08/29/2010
Hi April,

Well, there is a little bit of a difference in that speed dating is about "finding" a date - (I think!) They don't actually have the date. Speed-shrinking, if I understand it correctly, is about seeing the shrink for advice in a sound-bite of a session. I suspect that each probably has its place. Like Ann Landers doled out advice for so many years, speed shrinking could answer a question in the same fashion. But if it is not a fairly straightforward question and someone is interested of either changing patterns or working on his or her internal growth, then I don't think it is sufficient. Some things fall under work that needs to be done within our internal worlds and other efforts need to be applied to what is happening externally. Speed-shrinking is probably an appropriate response to life and what it hands us in our external worlds. You raise an interesting point though... what if people did search for a "match" in their psychologists they way they look to pair up in dating? Wow. What a concept. You may be onto something!
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Marla Thurman
10:00 AM on 08/30/2010
I thought she meant short-term therapy, which is so hugely populat these days, but which is not appropriate for all issues.
07:37 PM on 08/29/2010
Patients should choose 1 or 2

1. The therapist does not care. And the patient knows. (Emerging Postmodern Process Model)
2, The therapist cares. And the patient knows. (Late Modern Facilitation Model)
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mollymac
nice girls seldom get the corner office
06:52 PM on 08/29/2010
Excellent! As a 20 year "shrink", she was right on.
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Susan Orlins
Writer and author of blog Confessions of a Worrywa
06:20 PM on 08/29/2010
These are excellent suggestions. I wonder about traditional talk therapy, where everyone talks, and it can take years and you're still talking. I especially like what you said about homework, which is a more cognitive approach. If one finds a good pure cognitive behavioral therapist, you might find that you can actually graduate! As for me I'm a worrywart and I try to take a wry approach to worry--which helps--on my blog www.confessionsofaworrywart.com
07:40 PM on 08/29/2010
Self-identification in the negative is a trap. Better to think of yourself in terms of becoming and not in terms of self-constraining.
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Vajara
vajara
02:37 PM on 08/29/2010
I like your method of being yourself. It often takes time to develop trust with our therapists. And, this energy does go both directions. My individual and group work is pretty much the same as I accept the principles that 'we are one; and, my primary concern and interest is my client. I will advocate, represent, teach, guide, question, share openly, encourage, confront with love and respect.

Perhaps, one of the differences in approach is that those of us in integrative and holistic health practices, work with the whole being, introduce methods & practices for supporting, maintaining, strengthening, balancing the physical, mental, emotional and spiritual systems.

I like to feel that I practice what I teach or introduce. For example, I introduce holistic self-care planning with goals, that incorporates and applys methods for improving our whole being. Meditation and body work are incorporated into my therapies to support wellness, achieve high levels of consciousness, and become the best we can be or meant to be.


Thank you for your inspiring and timely article. I especially appreciate the diversity, interests and skills that we all bring to the empowering and helping professions.
07:47 PM on 08/29/2010
Late modern engagement in therapy as a caring profession can lead to over-identification with clients and draining of service provider's energies. A measure of detachment is necessary to protect provider. Clients unaware that there is that form of detachment may misread level of intimacy of your relationship with them. This problem is widespread across caring professions. Take care that you do not overburden yourself.
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Vajara
vajara
09:39 PM on 08/29/2010
I think that you suggest that boundary issues don't include love and deep respect for your clients. This may be true in some situations, however, I work with Wounded and Injured Warriors returning from long deployments experiencing War Post Traumatic Injury. We feel that the best healing does take place in a mileau environment with intetrative health practice...not conventional therapy. Thank you for your concern.
01:30 PM on 08/29/2010
I have long believed what you have said and often wondered if some therapists get people to hang on to the past because it can not be changed and therefore can be discussed until death do them part. The future does not then need to be discussed and boldly and bravely begun.
07:58 PM on 08/29/2010
Freudian and psychoanalytic schools are past-oriented. Processes focus upon unlocking past and re-comprehending it.
Cognitive and behavioral schools are future-oriented being targeted towards remodeling of behavior with the cognitive moving forward from the past while the behavioral may simply ignore it.

Some Postmodern approaches which are emerging from management and organisational methodologies (and which are rightly looked upon with concern by practitioner of established methods) focus upon the present and the processing which is taking place in the present. The world of a neurotic does not fall apart if they are told unequivocally that they are manipulative and self-centred. Engagement and for some re-engagement with reality is unavoidably painful. Therapy should only shield the potentially suicidal from reality.
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PatA
Pink is a 4 letter word
10:22 PM on 08/29/2010
"I also wondered what it must be like to keep digging at the same old wounds for 40 years. Would it not make them worse and less likely to heal, like scratching at a scab?"

I wonder how your article could have gone had you not felt the need to be judgmental? We don't KNOW that the patient talks about the past, do we ?

I am a substance abuse T and I am aware that some of my colleagues are working with patients on day to day struggles and obstructions. Not every problem starts in childhood, contrary to how you are perceiving all therapy.

I've always felt that some articles and conversations can become a negative instead of a positive because someone who needs therapy may end up thinking that it would be a waste.

Don't throw the baby out with the bath water, please.