Eric K. Clemons
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Dr. Eric K. Clemons is Professor of Operations and Information Management at The Wharton School of the University of Pennsylvania. He has been a pioneer in the systematic study of the transformational impacts of information on the strategy and practice of business. His research and teaching inter­ests include strategic uses of informa­tion systems, the risks and benefits of outsourcing and strategic alliances, and the impact of online social networks on marketing strategy, consumer behavior, and the nature of employment. Addi­tionally, Dr. Clemons is the founder and Project Director for the Wharton School's Sponsored Research Project on Information: Strategy and Economics, within the Program For Global Strategy and Knowledge Intensive Organizations, which supports his research. Microsoft has recently agreed to participate in the Project.

In his consulting practice, Dr. Clemons focuses on helping clients anticipate the fundamental impacts information technology will have on the structure of their industries and on helping them develop a range of strategies to deal with the changes to their industry. This has enabled his clients to develop strategies and prepare for their rapid deployment, even in the presence of a high degree of environmental uncertainty. He has participated as expert witness in cases involving software contracting fraud, antitrust, and intellectual property disputes.

Professor Clemons has taught at Wharton since 1976. He has also been a visiting faculty member at Cornell University, in both the Engineering College and the Business School, at Harvard University Graduate School of Business, at Hong Kong University of Science and Technology, and at The Indian School of Business.

Dr. Clemons has an S.B. in Physics from MIT and an M.S. and Ph.D. from Cornell University in Operations Research.

Blog Entries by Eric K. Clemons

"Say It Ain't So, Joe, Again, and Again, and Again ...": A Legacy of Continued Bad Behavior at Google

(3) Comments | Posted May 16, 2012 | 8:43 PM

"But to live outside the law, you must be honest
I know you always say that you agree"

Bob Dylan, "Absolutely Sweet Marie," Copyright © 1966 by Dwarf Music; renewed 1994 by Dwarf Music

Google has the power to do almost anything it wants. Time and again, it...

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Reconsidering the Stop Online Piracy Act

(9) Comments | Posted February 21, 2012 | 3:47 PM

Piracy is a complicated issue. Companies that sell music, movies, software, or other content believe that the theft of intellectual property can destroy their business. Search companies, companies whose business models are based on posting other people's property surrounded by ads, or search companies whose business models are based in...

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Valuing Facebook and Its 800 Million Customers: A $100 Billion Option on Unknown Future Strategies

(4) Comments | Posted February 14, 2012 | 11:19 AM

  1. How do you value a company like Facebook?
Probably the most reliable way to value a new company is the technique called mark to like. When a company is too new for its current size, its current revenues, or its current profits to serve as an accurate indicator of...
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Does Google Deliberately Engage in Deceptive Practices? Maybe and Maybe Not

(15) Comments | Posted September 19, 2011 | 12:30 PM

Google has frequently been accused of search bias, that is, of presenting its search results in an unfair and subjective order. What does that mean? And why should anyone care?

What is search engine bias?

In one sense bias truly is the essence of any...

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Is Google Just Another Advertising Company? Maybe and Maybe Not

(0) Comments | Posted September 12, 2011 | 12:57 PM

Relevant Market for Assessing Google Power

One of the first questions addressed in any antitrust inquiry is how to assess the relevant market. You need to know what market a company is in before you know if it dominates it, or if it enjoys monopoly power. This is not always...

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A Guide To The Action At Eric Schmidt's Testimony, Part 2

(8) Comments | Posted September 7, 2011 | 11:43 AM

This is part two of a two-part series. Read part one here.

Part 2 -- What I Would Want to Learn if I Could Ask Questions at the Senate Antitrust Subcommittee Hearings

Next month the Senate Subcommittee on Antitrust, Competition Policy, and Consumer Rights will hear...

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A Guide To The Action At Eric Schmidt's Testimony, Part 1

(0) Comments | Posted September 6, 2011 | 1:16 PM

This is part one of a two-part series.

Part 1: Why Hold a Hearing?

Introduction


Next month the Senate Subcommittee on Antitrust, Competition Policy, and Consumer Rights will hear testimony from Eric Schmidt, Google's Executive Chairman and former CEO. People who think of Google as...

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Are Patents Stifling Innovation at Google? Maybe, Maybe Not

(7) Comments | Posted August 28, 2011 | 2:14 PM

The FTC is investigating Google, and Google is mounting a massive public relations blitz in its own defense. Both are probably justified.

Not all the claims that Google offers in its own defense, or that its allies are offering, are justified. I have attempted to

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"Say It Ain't So, Joe": Of Google and Some Serious Misbehaving

(36) Comments | Posted August 25, 2011 | 8:32 AM

Well, there is something happening out there in search engine land, and it's not pretty... Google got caught making a series of major mistakes, continuously, between 2003 and 2009, and the search engine press has noticed it.

Of course, it's hard not to notice these mistakes, given their...

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One Click Away? Maybe and Maybe Not

(19) Comments | Posted August 16, 2011 | 9:32 AM

What data should federal investigators seek to obtain from Google?

It would be a misreading of antitrust law to suggest, as some writers have, that American jurisprudence says antitrust law is only "about the consumer, stupid." Likewise, it would be a misreading of the law to claim that...

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It's Time to Get Serious About Getting Serious

(0) Comments | Posted August 4, 2011 | 12:37 PM

It's time to get serious about getting serious. It's time that we stop looking for easy answers to complex problems. It doesn't matter if America's current public thought processes are new and a result of exposure to television sound bites, short emails, and shorter Tweets. It doesn't matter if they...

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Assessing the FTC Investigation of Google: No Presumption of Guilt, But Certainly Worthy of Investigation (Part 2)

(0) Comments | Posted July 21, 2011 | 10:32 AM

This is the second installment of a two-part series. Read part one here.

I have posted before on what an antitrust case against Google might look like, on the correct issues on which to focus investigation, and on why consumers have reason...

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Assessing the FTC Investigation of Google: No Presumption of Guilt, But Certainly Worthy of Investigation (Part 1)

(0) Comments | Posted July 20, 2011 | 12:36 PM

A Guide for Assessing Arguments For and Against Investigation

The recent FTC investigation of Google has, as expected, produced a firestorm of response in blogs and in the popular press, and as expected much of it is quite supportive of Google. It's clearly premature to assume that an...

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Third Party Payer Systems: The Most Significant Regulatory Problem in the Online World?

(5) Comments | Posted July 1, 2011 | 2:31 PM

I explained in a recent companion post why the distribution of airline reservations was supposed to be so free, open, and transparent that it would not need continuing regulation, which is why the industry was deregulated in 2004. And yet American Airlines and US Airways have filed suit,...

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Why Is There Still Litigation in Third Party Payer Distribution Systems in Air Travel

(1) Comments | Posted June 29, 2011 | 5:27 PM

Regulation in Travel Distribution

A spate of lawsuits is emerging between the travel industry's "Global Distribution Systems" ("GDS") and their customers. The first two lawsuits were filed by US Airways and American Airlines; other lawsuits, possibly including a federal antitrust suit brought by the Department of Justice, may...

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Introduction to Cloud Computing

(7) Comments | Posted May 13, 2011 | 1:00 PM

Cloud computing has gotten enormous coverage lately, with claims for benefits that may or may not be realized. The cloud does not enable a wired and informed electorate; that comes from online services and Internet linkages, whether they are hosted in the cloud or in the government's own infrastructure. The...

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The Google Consent Decree: Consumers Should be Afraid, Be Very Afraid

(10) Comments | Posted April 21, 2011 | 1:29 PM

This is the third installment in a three-part series on the Department of Justice, Google, and the Consent Decree. Read part one here and part two here.


The recent Consent Decree between the Department of Justice and Google sets a useful precedent...

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The Real and Inevitable Harm From Vertical Integration of Search Engine Providers Into Sales and Distribution

(8) Comments | Posted April 20, 2011 | 4:11 PM

This is the second installment in a three-part series on the Department of Justice, Google, and the Consent Decree. Read part one here.


A proper discussion of the benefits and limitations of the recent Consent Decree between the Department of Justice and Google, concerning...

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The Need to Focus on the Correct Issues in Google, Power, and Antitrust

(0) Comments | Posted April 19, 2011 | 1:48 PM

A proper discussion of the benefits and limitations of the recent Consent Decree between the Department of Justice and Google, concerning Google's acquisition of ITA, needs to begin with a discussion of appropriate measures for consumer welfare, the ultimate objective of antitrust regulation, and with a discussion of the relationship...

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Microsoft Complaint Against Google: The Slowly Unfolding Google Antitrust Saga

(1) Comments | Posted April 1, 2011 | 4:24 PM

There is of course, something delightfully ironic about one of the allegedly worst antitrust offenders of the 1990s taking to task one of the allegedly worst antitrust offenders of the 20-teens; and yet, that is exactly what is happening this week in the EU. The issues are complex enough that...
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