The communications industry is facing its most radical transformation in decades, based on customers' fast-changing demands. The rapid rate at which technology is advancing is being driven by over-the-top competitors that are changing the game in telecommunications' core business.
To respond, the industry must become-and go to market as-a truly digital set of businesses. Achieving that change requires creating the digital workforce of the future. That workforce will be a vital source of differentiation, and inclusion and diversity will be at the forefront of making it happen.
Diversity is a top three topic on CEOs' agenda in our industry-one that doesn't merely need to change but must transform quickly. Diversity has measurable positive impacts on long-term business results. It fosters the innovation and new ideas that are so important in a society and industry that are constantly changing.
Gender equality is an essential element of an inclusive workplace and crucial for a high-performing, talent-led organization. In the communications industry, this inclusiveness helps us gain better insights into what our customers want, drives more creative thinking, maximizes the talent pool, and grows the bottom line.
Establishing a diverse workforce is easier said than done. At Accenture, we know this from experience. Achieving results requires focus, patience and authentic leadership.
So what lessons can our experience offer for building an inclusive and diverse organization?
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