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When Will Small Business Stop Complaining About "Uncertainty" Already?

Posted: 06/28/2012 9:07 am

I was in Washington last week and met with two Congressmen who sit on the House Small Business Committee. When I asked them each what they're hearing most when they speak to small businesses around the country, I received the same answer from both.

Uncertainty.

"Small businesses are uncertain about so many things today," said Rep. Mark Hanna (R-NY). "They're uncertain about taxes, government regulation, our national debt, healthcare reform. I hear this all the time."

He's right. I hear it too. From my clients. From my readers. From the people at events where I speak. The economy isn't growing and the media reports that it's because so many business people are uncertain. And this sentiment isn't exclusive to small business. Big businesses, like Nissan and FedEx are using "uncertainty" to explain their own financial challenges. "Uncertainty" has defined the economy and is the big issue in this election year. The issue is one of the primary topics being discussed at this week's Reuters Washington Summit.

I can relate. I'm very uncertain too. For example, I'm uncertain whether I can last the entire summer with my three teenage kids in the house without killing at least one of them. I'm uncertain about whether I should commit time to watching Game of Thrones because my tech guy says it's the best TV show he ever watched (I'm uncertain on this because my tech guy is also a regular attendee of the Comic-Con conferences). As I write this, I'm kind of uncertain about whether the guy sitting next to me in seat 7B has bathed anytime within the past week. So yes, I'm uncertain about a lot of things.

And, of course, I'm uncertain about my business. And the economy. And the political environment. And world peace. And disease. And the weather. And why my Coke kind of tastes like my flight attendant's thumb. And whether an asteroid will hit the earth. And whether Peggy will return for another season on Mad Men. Like so many others, I use uncertainty as an excuse for why my business hasn't been growing. I blame our "uncertain" economy and nod my head in agreement when my colleagues and clients curse the world around them.

But wait just a second. Since when have things ever been certain? Since when do people know for sure what's going to happen in the future? At what point did smart, independent, risk-taking small business people suddenly start blaming all of their problems on uncertainty? Isn't uncertainty an historical part of running any business? A big part?

Let's say you were running your business anytime in the past forty years or so. What, things were less certain in the early '60's? With the threat of nuclear war, the steel industry fixing prices, escalation in Vietnam, soldiers shooting at college students, politicians murdered almost nightly, black people hosed in the streets, massive protests, the Carpenters music playing everywhere? Those were uncertain times. And did things really get better in the '70's, with high inflation, long gas lines, terrorism, a president who was forced to resign, Sonny & Cher? Were things any less certain under the reigns of Reagan, Bush, Clinton and Bush? Exactly what was done with that cigar in the Oval Office anyway?

Of course, things are never certain. There's never been an easy time to run a small business. Is this a surprise? For thousands of years business people, industrialists and shopkeepers have lived under the threat of excessive government taxation, military conscription, plague, bad teeth, over-cooked mutton and wars that killed our children and depleted our resources. Like any fan attending this summer's Euro games, we've suffered invasions, looting and rioting. We've seen interest rates and inflation skyrocket, stock markets collapse and our currency lose its value almost overnight. Politicians and leaders make promises... and then change their minds a year later.

And yet we, as Americans, continue to complain about "uncertainty." This, at the same moment of history where a dictator has assumed the leadership of Russia (again), punishing those that speak out against his government, a socialist has been elected in France as neighboring countries teeter in the face of economic collapse from spending too much on social programs, civil wars have devastated Syria and Libya and the world is entrusting the British, yes the British, to run this year's Olympic games. By comparison, our country looks downright stable.

Maybe the reason I hear so much about "uncertainty" is related to the people I'm hearing it from. Losing your job as a result of the recent recession can make anyone feel uncertain. And, like so many of those who find themselves running a small business for the first time to generate income, they're finding that it's a cold, hard world out here. Here's certainty: having a job with health benefits and a retirement plan, plus a nice boss, a yummy choice of organic coffees in the break room and "casual Fridays." Here's uncertainty: getting up at six in the morning, enduring abuse from the few customers you've managed to scrape together, banging your head trying to find that mysterious subcontractor who promised to deliver by today, begging for money owed you from work done three months ago, tossing and turning all night wondering if that big project will finish on time and if it doesn't where are you going to get the money to pay the suppliers you owe. Running a small business can be scary, risky, stressful and most of all uncertain. Methinks there are many new entrepreneurs finding this out right now and they're the ones who are yelling the loudest.

I don't hear the word "uncertainty" from true blue entrepreneurs. You know who I'm talking about. This publication reports on them every day. These are the ones who are getting financing, creating new technologies, making a killing on Wall Street, snapping up competitors who lose their mojo, buying used equipment for a song or partnering with sketchy people in China or East Africa because there's money to be made. Are these people uncertain? Of course they are. But they love it! Because that's their thrill. That's how they make money. Business, all business, is a bet. A gamble. Because they are true business people they understand the concept of risk and reward. The more uncertainty, the more reward for the right bet.

And I don't hear the word "uncertainty" from the typical small business owner. The 20 million of us who are running tech firms, baking pizzas, changing oil, mowing lawns, buying high, selling low. I hear words like "slow," "terrible," "frustrating" and a host of other profanities.

There are plenty of reports of how corporations are sitting on a mountain of cash but unwilling to spend because of uncertain times. Actually, business investment has been up over the past few years. I talk to many business executives and uncertainty really has nothing to do with why they're not spending more. These guys are not spending this money because there's nothing to spend it on. The economy is not growing and neither are their customers. They're eking out profits by cutting costs and keeping employee numbers low. There's no need to stock up on inventory when demand is slow. They don't have to build new buildings when they have less employees. They don't need more equipment when they're able to produce all they need with the equipment they have. This is not uncertainty. It's choice. These guys are quite happy to take the risk. They get that nothing's certain. They understand that any investment they make may not pay off.

Will higher taxes bring on another recession? Will planned cuts in government spending do the same? Will our national debt bankrupt us? Will healthcare reform, in all or in part, have an impact on our economy? Will the Fed's money policies fuel inflation and higher interest rates? Will our dollar regain or lose strength? Will Rielle Hunter and John Edwards ever get back together again?

These are big questions. But they are not new questions. These are the same issues that businesses have been facing since Caesar. It's just that today there are no gladiator fights or orgies. Successful entrepreneurs understand this and thrive. The rest of us just complain.


A version of the above appeared on Inc.com

 

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HUFFPOST SUPER USER
tolerantvoice
03:14 PM on 06/29/2012
Until Congress requires products SOLD in the US be made with the same laws as products MADE in the US, there should be no uncertainty about the decline of the US Economy. As long as Congress allows China, Indonesia, Malaysia, Taiwan etc. to sell products in the US that don’t require the same costs that Congress has imposed on US manufacturers, the US Economy will certainly continue its decline. The US Congress demands US makers pay $7.25/hr. and obey all environmental, worker safety, overtime and child labor laws. Offshore producers can make the same products and pay as low as 58 cents/hr. with no environmental, worker safety, overtime and child labor laws. As long as such conditions continue, US unemployment will grow along with the deficit and certainly the decline of the US Economy.
HUFFPOST SUPER USER
Fan of America
02:24 PM on 06/29/2012
You must be kidding! After the Supreme Court BLUNDER, there is more Obama uncertainty than ever now! As a small business owner, I am scared to do ANYTHING or buy anything!!!!!
ironchefjay2
Good politician = one without a job
01:46 PM on 06/29/2012
If uncertainty is such a big issue this campaign year then why is the status quo being allowed as an option. Good sense woiuld tell anyone that we must go forward and get rid of what we have that does not work.
08:38 AM on 06/29/2012
To the left wing folks such as Mr. Marks, uncertanity seems to be when the government is telling all parts of our economy how to operate. He should be happy because we are sure moving in that direction in a hurry. It is going to be great to continue to have an economy in continued malaise with high unemployment and high under-employmnet as a way of life--it worked so well in the USSR. And, as our friends in Europe are finding, good old socialism is doing wonderful as well.
01:40 PM on 06/29/2012
Why do the left wings complain when a right wing president is in office and the right wing thinks no one should complain about economy, war, taxes, high gas prices, high unemployment and then the right wing complains about the economy, war, taxes, high gas prices, and high unemployment when there is a left wing president and the left thinks no one should complain. We are all Americans and as long you vote I say go ahead and complain, write letters, protest, do whatever is legal and stop comparing a true sign of democracy to socialism in the USSR.
ironchefjay2
Good politician = one without a job
01:52 PM on 06/29/2012
If you read the Russian newspaper Pravda you wil discover something. That something is that we now have less freedom in America than the USSR did at its peak when the communists were in power. Also America is not a democracy. That is the crap we preach to other countries. What is needed is radical change and the restoration of our constitution.
03:33 PM on 06/29/2012
The problem is that the constant push for the forced transfer od wealth and the constant bad mouthing of the wealthy and business class has moved us to a more and more system like the failed socialism of Europe. I would suggest that you find a good economics book and review the various positions of socialism and then review history and then if you do not see our slide towards socialism, you will simply be avoiding reality.
HUFFPOST SUPER USER
eurosnow
01:12 AM on 06/29/2012
The writer appears to gloss over the concerns of business, prefering to put a positive spin on the concern. With Obama things are different. This is the first President who appears to act to control all parts of the economy. The government now owns a large part of G. M. The government stiffed investors in Chrysler and took care of the unions. The Health Care act will be expensive to business even though Obama denies this but Obama has never run a business and he has nobody in his administration who has. So it is natural for business people to be apprehensive. Incidentally, I owned and operated a small business chain in the most competitive area in the U.S. for 47 yrs.
photo
Barbarian At The Gate
Fortune favors the bold.
07:28 PM on 06/28/2012
I asked my Dentist once what was the biggest problem he needed a solution to and he said it was getting more customers. More customers means more sales. I'm surprised that is not the answer small business owners give. There will always be uncertainty, but one still has to go out and make money.
05:45 PM on 06/28/2012
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