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Geoffrey M. Cox, PhD

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Cost and Value in Higher Education

Posted: 06/15/2012 4:45 pm

I'm grateful for the opportunity to share some thoughts from the perspective of my university. Higher education is in the political cross currents these days. Critics, including some inside the academy, charge that colleges and universities are falling down on the job, and there is growing concern that the cost of higher education is putting it out of reach for many families. At the same time, we are reminded frequently that the percentage of Americans with college degrees has declined, and we are falling behind other countries in this important competitive measure. Therefore, despite reduced public funding for colleges and universities, there is growing demand to make higher education available to more people at lower cost.

This week the U.S. Department of Education published its second annual list of institutions with the highest and lowest tuitions in the nation. It also shows the highs and lows after financial aid has been taken into consideration. These lists are meant to help students and their families better understand the cost of education and to see the full range of options available. The lists are helpfully arranged by category: public, private not-for-profit, and for-profit institutions; and within each of these categories there are separate listings for two-year and four-year institutions.

In the private not-for-profit category, which is where my institution, Alliant International University, would fall (though we are neither among the highest nor the lowest in price), the Department's list of the 60 or so highest priced includes many world-class colleges and universities. But then look at the 60 or so non-profit schools with the highest net price (after financial aid) and there is almost no overlap. The second list has a high proportion of art schools and music conservatories, along with some less-wealthy traditional universities. In other words, the "sticker price" of some of the most elite institutions is not much of a guide to the actual price of attendance because those schools often have the most generous financial aid programs. Conversely, many institutions that are rarely in the public eye are among the most costly to attend.

Among public institutions, the focus lately has been on huge increases in tuition levels in recent years. In my state of California, for example, the Department's lists show that public universities have raised tuition by 40 percent or more in the past year. This corresponds almost dollar-for-dollar to reductions in the state budget for higher education, a sad retreat from California's historic support for its great public universities. And yet, by any reasonable standard, the cost of public education here and elsewhere remains a bargain.

Finally, there are the for-profits, which often appear to match their obvious convenience and open access with relatively low cost. But these are frequently schools with very low graduation rates, very few student services and little or no financial aid. In some cases, these institutions spend as much on marketing as they do on their educational programs, so a low price may signal even lower quality.

All of this simply means that students and families need to focus less on price and more on value. The value of an education is partly what it costs, but also what it delivers. Does the academic program match the students' needs and interests? Are there adequate support services -- from counseling to job placement? Are tuition dollars spent on faculty and educational programs or on other things that do not enhance quality?

The bottom line is that the choice of a college or university is very complex, and no list of prices or rankings provides sufficient information. At Alliant, my own institution, in addition to focusing on strong academic programs and student support services, we are working on new financial aid programs that reward students who stick with their studies and make good academic progress over time. The harder they work, the more we'll help "co-invest" in their educations. That's just one approach, and it won't be right for everyone. But our goal is to find students for whom our value proposition is a good match for their needs. Ultimately that is the only basis on which the relationship between student and university is a success.

 
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07:12 PM on 07/15/2012
Stephjbb is now SJBB - login issue with HP

I am certain we lost institutional memory but we retained a great deal. My insight is more campus focused - I only have recycled staff - no newbies - lost 4 to the reorg (and other personnel issues) university wide a robust staff training (professional development) begins tomorrow. Would it be better if the training was about 4 weeks ago? Yes indeed. But, because of to dedicated recycled staff we all made it through the first couple of weeks of a new year. In the end it will be students who will judge our success and I think ultimately students will benefit greatly. I think for many different reasons students, alumni, faculty and staff will dedicate themselves to being part of a ground breaking university with history and pride and dedication to serving our communities, to teaching and to making a difference. For employees it has to be "A place to work ....a place to learn.
05:43 PM on 07/02/2012
Dr. Cox, I must let you know that the San Diego campus is at a crossroads. We have lost many staff members who know the most about the university, who actually care about their work, who don't take vacations because of academic deadlines, and who worry about the fate of the students without critical on-campus support services. The people now hired for newly created positions have newly created responsibilities without anyone around who could train them. Some, without experience in their new positions are making more money than loyal employees who have been working at Alliant for 5 or more years. Shown by this last example of "reorganization" Alliant gives no loyal employee any recognition of their service. In some instances these folks were encouraged by Administration to reapply for a job they realized would set themselves up for failure. Staff know that the real problems at Alliant stem from poor leadership and no Human Resources. How dare a President get a raise of several thousand dollars while staff get their salaries cut or their jobs suddenly redefined? (I haven't even spoken about raises, God forbid, which staff haven't received in 4 years?)
Why do we reward a leader who has failed us?
Why do we penalized people who are actually loyal to Alliant's students?
12:30 PM on 07/03/2012
Well said Ms. Herman. I wish more employees took to this board. They know about it, but lack the courage that you display.
01:01 PM on 07/03/2012
Way to go Beth. I believe the president has to respond for what administration is doing to the university as a whole.
10:28 PM on 06/28/2012
As a graduate student, who never would have dreamed of obtaining an advanced degree, I am finding the navigation of higher education exceedingly cumbersome. I come from a background, where I am more likely to be scanning bar codes at Wal-mart, than meeting with clients. However, I was given an incredible opportunity to get an undergraduate education on a full scholarship at an incredible college. Assistance for graduate programs are harder to find, particularly for clinical psychology, and particularly at Alliant. I agree that I am learning valuable material, and I have had an opportunity to work with some incredible people, but there is also dissatisfaction. I sacrifice for a future that I hope to have.
05:28 PM on 06/28/2012
Like the above commenters, I am a graduate student at Alliant University's California School of Professional Psychology.

Though I disagree with Alliant being labelled as a "degree mill," I do see the institution beginning to turn in that direction. Several professors have shared information with their students regarding the school's managerial tactics, which (if the rumors are to be believed) include increasing acceptance rates.

I find this article to be informative, but also a bit hypocritical. If I am to value my education, then Dr. Cox... would you and the higher-level administrators be willing to purchase and donate more testing kits? Right now, students share kits in class. Three students must manage one testing kit for a semester. Dr. Cox, if I am not to worry about cost... then would you be willing to start a scholarship? We have cut back many jobs on campus, which is understandable... but what training have the new people received to ensure they are prepared for the barrage of students in the upcoming semester?
05:32 PM on 06/28/2012
And finally, Dr. Cox, would you and the higher admins be willing to downgrade your salaries for the sake of the students? I do not know the intricacies which go into budget, or the details of the multi-year plans (which help the institution, but not current students). But I ask because it would be a great show of leadership and help garner faith in our institution. The students are losing faith in the institution, and articles like this are not helping.

I especially find the phrase, "All of this simply means that students and families need to focus less on price and more on value" as incredibly out of touch with the student populace. Telling people to "not focus on the price" won't attract business, nor will billboards (a horrible investment in my opinion). Flaunting the incredible achievements of our students and faculty will.

I mentioned the billboards, which have recently gone up around my area. I believe this is the worst possible move for the school to make (I am not alone in this opinion, many faculty and staff has also shared it). "Degree mills" advertise via billboard.

Dr. Cox, the comments on this article are just a small indicator of the discontent and disillusionment amongst the students. Many of us are wanting to "just get it over with." A few of us, however, share your vision for a better academic experience.

But we can't do it if the administration is focused on cost instead of value.
05:41 PM on 06/29/2012
And what about letting go the one librarian who's been with alliant for 18 years who knows the value of each testing kit and the demands of each professor in CSPP?
05:26 PM on 06/28/2012
A former dean/provost wrote an interesting e-single about the costs, actual value, and pitfalls of higher ed today. A good read--watered down curriculum and rising costs: http://goo.gl/iGxIJ
03:31 PM on 06/28/2012
Interesting enough, I did not see any attempt by Dr. Cox to address any of the real concerns posted here. Alliant is going through round two of layoffs and the students are told this is a "re-organization" to better our experience. To the best of my knowledge IT, library, and facilities have been downsized among other staff who provided student support. I am confused as to how this improves our experience. I guess they plan for one individual be responsible for the tasks of many on the same mediocre salary. I am sure things look good from Dr. Cox's perspective considering he is one of the highest paid deans in California. For those who actually support or attend the university, things are not looking as wonderful as Dr. Cox would like to portray.

I agree there appears to be poor financial planning on the part of upper management. I find this especially odd considering Alliant considers itself a leader in higher business education (anyone with Google can find that Alliant was listed as one of the most financially irresponsible universities). Considering this, I find it insulting of Dr. Cox to post on cost and value when it appears to be a topic preached but not practiced.

As for myself and many of my colleagues, we too are concerned whether or not the university will be around long enough for us to finish our degrees.
11:13 AM on 07/02/2012
I agree with you, and I believe we should start talking numbers here. The president just raised his salary from $400,000 to $500,000. This is donde in times of budget cots and a huge deficit on behalf of the university. I believe the president and his team should get real and address the real problems. They are really good at giving speeches related to the ideals of Alliant and their practice oriented training, but they fail as administrators and have not been able to manage the university.
02:42 PM on 06/18/2012
Do NOT Attend Alliant International University. It is a diploma mill that conveniently uses the term 'professional school,' to 'justify' its less than academic approach. I attend Alliant, and currently it's a not-so-fine mess. They are firing people (staff) because of the POOR LEADERSHIP OF DR. COX. He is the problem along with the bloated administrative-directors who have no idea what direction they want the school to go in. There is no vision and there are no admissions standards, even for the 'flagship' programs like Clinical Psychology and Organizational Studies. My prediction --- this school will get bought by Ashford, a major 'player' in San Diego in the Diploma Mill industry.

None of Alliant programs are worth the price of admission. I would not send my ex-step-children to this Debt Factory.
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09:28 PM on 06/19/2012
It’s hard to know the motivation behind these comments, but I want to respond to them directly. Alliant International University goes through a rigorous multi-year accreditation process with the Western Association of Schools and Colleges (WASC), the regional accreditor for all colleges and universities in California and Hawaii. In our most recent review (July, 2011) WASC commended Alliant for “the careful monitoring of retention and graduation rates; surveys of student satisfaction . . .; ongoing attention to diversity and multiculturalism . . . development of program-specific educational outcomes tied to Alliant’s Professional Practice Competencies . . . strong faculty engagement and involvement , etc.” , Furthermore, specific programs within the University are also accredited by the American Psychological Association, the California Commission on Teacher Credentialing, the Committee of Bar Examiners of the California State Bar Association and other organizations. We are in the process of reorganizing many administrative offices. This is part of a multi-year plan to improve services to our students and faculty, and also to keep our costs as low as possible in order to keep tuition increases to a minimum. I invite anyone interested in our programs to contact us and determine for themselves the quality of our programs.
Geoffrey M. Cox, PhD
10:10 AM on 06/27/2012
I am a student at the Fresno campus. I believe I can speak to a portion of the last poster's comment. From what I understand, we have lost our Dean of Students to reorganization. This is concerning. We have also lost our registrar and financial aid office at our campus. While I understand the need to trim when a budget is being balanced, YOU need to understand how frightening this might be to your students. Receiving a mass email reporting the loss of some staff is not sufficient. We have not received any instruction on who to speak to about our concerns or who will take over these positions. There is growing concern among the students. Will this be another Master's Institute? Will the money we have spent be for naught? Will this school be open long enough for me to earn my degree or should I cut my losses now so I don't get further into debt? Will campuses be consolidated forcing me to move my entire family (again) to another city? These are actual concerns. THIS could be some of the motivation behind the comments. It's very nice that you have written an article touting the benefits of education, but please, take the time to write to your current students.

With all due respect- Library renovation during budget cuts?
...and while WASC is nice, some of us would like the APA situation addressed. Is this something that will be resolved?
11:02 AM on 07/02/2012
I have acquired this information through faculty and administrators of the university, and I am an alum as well, so I speak based on my own recent experience at Alliant. I do not understand how you can talk about the cost of higher education, the reorganizing of the university, a focus on diversity and multiculturalism, faculty engagement and involvement, retention and graduation rates, and all the other things you talk about, when your actions speak to the opposite. Giving yourself a raise from a $400,000 dollar salary to a $500,000 dollar salary a year in times of budget restrictions, lay offs and reorganization is completely ridiculous. It is even more ridiculous when the university is facing a budget whole of several millions, of which it is never spoken of. It makes me really angry to find out about this, and then hear the same speech again and again about the cost of higher education. Get real president, either you and your administration team take real measures to ensure that Alliant will survive in years to come, or step down and let some better qualified people do it. We have seen the past administrations waste several million endowment when CSPP merged to create Alliant, leaving us with a great budget whole. Do not repeat this same outrage. with your current practices.
04:27 PM on 06/17/2012
Thoughtful article, thanks. I've found the discussion of the price of college to be confusing ever since my own college days, now many years ago. The DOE is taking a small step in the direction of helping prospective students understand what is ahead, but I can't help but think that colleges and universities themselves need to be more transparent in their pricing. Absent more transparency and discipline around cost, my fear is that higher education will only see increased attempts to regulate the industry, much as health care has, to its detriment.