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The Evolution of Social Technology: Building Richer, More Engaged Lives, Online and Off

Posted: 01/22/10 07:10 PM ET

2009 was the year that social platforms such as Facebook and Twitter went mainstream. According to Nielsen, people are now spending three times more time on social networks today than they did at the beginning of 2009. There's never been another analog for this level of growth in a single year.

Yet, this is only the beginning.

As we race to adopt social platforms connecting us to others in new ways for the first time, our expectations of online social experiences and what we want from them is evolving at an equally rapid pace. More of how we live our lives in the real world is morphing into our online social identities and how we use both established and emerging social technologies.

For example, Facebook connects us to people that we already know -- from school, growing up, and our friends from college. Twitter is a phenomenal service for keeping up with news and real-time events. LinkedIn is the place for us to present our professional identities to a professional network. Yet, as we become more engaged in these "one-size-fits-all" services that have a narrow but critical role to play in our lives, their very usage also increases the demand for a new breed of social experiences.

The Internet is moving from a race for eyeballs to a race for engagement. Where Facebook and Twitter represent a compelling stream of short messages distributed to large sets of users, we increasingly want the opportunity to dive deeper into social experiences dedicated to the things we care about most.

Those of us who are the most engaged are increasingly looking for richer, more immersive social experiences that give context to our interests and passions. It's no longer enough to simply fan someone or follow a Twitter account. As engaged and passionate people striving for fulfillment, we are looking for more. And we are getting it online in unique social experiences.

Along with our desire for new and better ways to engage with others around the things that truly matter to us is an increased expectation of what happens when we decide to invest our time online.

For example, the relationship between an artist and a fan is evolving into something richer and deeper than was ever possible before. The fan is emerging as a patron, a collaborator and a curator of art as we participate in the emerging social experiences created by artists or even fans themselves. We are not only commenting on videos, photos and new mixes but also adding our own creative contributions into a dynamic community of others who share the same passion for a particular genre or artist that we do. A single transaction is simply no longer relevant. We are now collaborating to create culture.

No Depression is a great example of this emerging evolution. What started out as a print 'zine in 1995 became a website and morphed again last year into a unique social network on Ning. Where fans of roots music once bought a 'zine and read the reviews, now they blog themselves and No Depression features the blog reviews that mirror the unique point of view of their most engaged readers on roots and Americana music.

A different example of this new equilibrium between artist and fan is Kickstarter. In the past, a person who supported investigative journalism subscribed to the New York Times or Washington Post. Today, this same person is a patron assisting in funding of an investigative journalist paying his way through Afghanistan and blogging each stop he makes along the way.

This same model of online relationship building is being used to drive wind energy funding, support people coping with life-threatening illnesses and activate untapped populations to elect the next president.

While social technologies make this possible, it's our desire as human beings to fully explore who we are through our interests, passions and identity that have us flocking to these new social experiences. We want to dive deeper and meet new people who share a love of the same things we do. In the past, we relied on the luck of geography to fulfill our need to connect with people around our interests. Today, all you need is an Internet connection to follow your dreams.

There is one last thing that makes social technologies different from the past. Just as we weave our way between our relationships with friends and family, our professional identity, our need for news and real-time events and our interests and passions, social technologies must reflect the same fluidity. People are multi-dimensional and social platforms are too. One service doesn't have to fail for another to succeed, as long as they all meet a necessary and specific aspect of what we want as human beings to realize our full potential.

The result is an even richer life, if we choose to embrace these new social technologies and live it -- both online and off.

 
 
 
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09:38 PM on 01/26/2010
These tech utopia pieces generally omit the disastrous negatives Web 2.0 is producing. Today's news included the facebook cyberbullying death of a teen girl.

http://abcnews.go.com/Health/cyber-bullying-factor-suicide-teenage-irish-immigrant/story?id=9660938

We don’t have a strategy for dealing with these new forms of assembly, they can be used to engage in activity that makes individual acts, that are only amoral, a criminal activity as they organically become organized crime. We can't really call this group of girls activity an "organized criminal conspiracy" but it is organized effort to cause harm.

These changes in the ways we assemble and use speech allow our entire political landscape to become a war of organized mobs not different from the mobs of school age bullies.

These forces of new media create a political climate in which the first amendment rights to free speech are undermined by no effective rule of law protecting those who express themselves. There is no effective means of constraining the use of mob tactics on new media forums like twitter.

This new dynamic between audience and individual generates a hunter prey mentality (like paparazzi) which taps into the dark and primal side of humanity we repress so that we are able to enjoy civil society. Expect that in the next five years as we transition from iphone to hand held computers with full capabilities that this problem grows far larger in scope and concern.
thebigbike
ran away to be a cowboy
11:52 PM on 01/23/2010
"For example, the relationship between an artist and a fan is evolving into something richer and deeper ... fan is emerging as a patron, a collaborator and a curator of art as we participate in the emerging social experiences created by artists or even fans themselves. We are not only commenting..."

and... is the artist IN FACT reading and responding ( at least in her or his work) to these comments? when there can be MANY thouands of comments? and how many postings on YouTube actually gain more than 100 eyeballs? and is a 7"x 5" little bit of a picture with a tinny mp3 file something that makes a seriousl and lasting impact? I'm just sayin.....
09:23 PM on 01/26/2010
Web 2.0 is about attention economies and artists are public figures who profit form attention economies. The problem we are now facing is art as propaganda. Cultural products as a platform for political action by the general population.

Specifically, organized deployment of cultural products expressing "dog whistle" political tactics. This form of speech, by articulating a language (a voice) within our ordinary speech recognized only by insiders, defeats all the limits we have on free speech.

As democracy is about voice, maintaining it has to do with the ways we deal with the changes in "assembly" & "free speech".

This cultural development has lead to a change in the balance of political pressures, as it is now being used not only to affect assembly as we saw in our last presidential campaign by Palin and others, dog whistling to the base, but also as political pressure as a form of organized mob harassment, threats and worse, now that it has become a pervasive voice within popular culture's entertainment, and news media.

As Martin Luther King pointed out, technological progress without moral progress means trouble for the common good.

The emergence of this culture of coded speech corrupts the foundation of clear communication needed to inform individual voices. Offering instead, speech as a a tool of political coercion. The future of corporate propaganda, plus, this organic radicalism paints a ghastly picture of a devolving body politic in a time when we face unprecedented challenges.
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12:50 PM on 01/23/2010
For all but the last 100 or so years of human evolution our minds and social structures have developed in direct proximity to other humans. Technology has allowed the estrangement of humans from the limits of direct interaction and provided the opportunites to efficiently and quickly winnow the vastness of the world's population for our individual interets as GB points out, but our neural structure and adaptation still craves human interaction which, however, is predominately not intuited through the higher congnitive channels of writing or even narrative, but through more emotional and instictive routes through the brain.
The demand in interactive technologies will be for more limibic interactions between people with similar experiences-- either in coordinating meet ups or someday replicating personal interactions through technology. This is somewhat expressed by the weird emotional expressions when the teabaggers met up on their astroturf in such a reptillian way, and the reason tweets tend toward the trivial. Since early age, we want to connect to those out there and for them to support the "us" inside.
Which is what is so frustrating about the one -way nature of HP and comments or blogs.
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Eileen Kasai
09:03 AM on 01/23/2010
Ms. Manchini's article presents a very positive view of the developments in social networking, but I must agree with many of the observations made afterwards. Our 'connections' with others and with information has grown thanks to our online experiences....but I wonder how deep and lasting it all is. Are our interests, beliefs, and abilities to focus also being somewhat compromised by the wealth of social networks? I wonder what others think. I know my dogs for sure do not approve of all the time I invest 'socializing' in this way!
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robert234
08:23 AM on 01/23/2010
Yes the exponential growth in social interaction will surely lead to a better understanding among people. Certainly the individual's psychological health will benefit. World wide cultural understanding and tolerance will improve. That all said, it's the least of computer driven improvements for human being's existence. The unique improvements will be in the following paradigms: SCIENCE,TECHNOLOGY, MEDICINE, EDUCATION and their subsets--health, food, enviroment, etc.
08:00 AM on 01/23/2010
Some social networking is productive, from a personal and professional perspective. Most social networking is a waste of time. This waste is the last thing the country needs as it is going through its recession.
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onlinesavant
01:31 PM on 01/23/2010
Disagree. I believe that you are looking at the concept of "social networking" purely from the perspective with which the mainstream media has presented it to you.This presentation intimates that the concepts primary and optimal value is in it's ability to allow people to connect on a colloquial level essentially, or to express an abject narcissism. What I've found through my usage is that for example, twitter is a very good mechanism for aggregating representatives of my interest, and getting a constant flow of information from them. Whitehouse.gov, sba.gov.The Justice Department,Mclaren Formula one racing team, Hwrang do Korean Martial arts. I've been able to find, and follow all of these entities, and often times, through their other "followers" find subsets of shared representatives, or entities. Ultimately, outlets like facebook and twitter are just tools with which the user has the capability to maximize in whatever way they deem optimal. If someone feels that they are in essence, mere distractions, with no inherent value beyond the trivial, well then, that person may want to think a bit deeper.
02:03 AM on 01/23/2010
As we engage and chase thousands of friends on Twitter and Facebook, what about the most important people in our lives, people who we don't chase; our wives, our husbands, our children, our best friends?
What about sharing in private as opposed to sharing in public domain?
Realistically , can we engage with a thousand people at any given moment? I agree with you when you say "we increasingly want the opportunity to dive deeper into social experiences dedicated to the things we care about most".