We will look back at 2010 as the year M-commerce arrived. This holiday season, more than half of consumers say they will do some form of shopping on their smartphone or mobile device. But our holiday Retail User Experience Index showed many shoppers are only "tolerating" website performance...

We've heard a lot lately from the corporate and governmental sides of the net-neutrality debate. Today a new survey shows the consumer side -- and what all the jockeying is really about. The key finding: Many visitors will abandon websites that load slowly, and some will go to competitive sites...