Jane Sparrow
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Managing Director & Author, The Culture Builders

Entries by Jane Sparrow

Barclays Banking on Its People... Unlikely

(0) Comments | Posted May 8, 2014 | 6:14 AM

Who is the last person in the world you'd want cooking your dinner in a restaurant? If you think in the same terms as I do, it'll be the chef that's just been sacked. If you're about to choose a bank, who would be the last person that you'd want...

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Smoking With Fury, Smoking With Ignorance

(0) Comments | Posted February 11, 2014 | 5:27 AM

The 'debate' this week in Parliament regarding smoking in cars with child passengers had me hanging my head in disbelief. We are talking about an activity that puts more than 4,000 chemicals into the air, a number of which are known to cause cancer. Why are we debating it at...

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Can Ryanair's New Culture Take Off?

(1) Comments | Posted September 26, 2013 | 2:26 AM

Michael O' Leary's decision to tackle Ryanair's reputation for poor customer service is a powerful reminder that culture is king when it comes to driving growth. The impact of the company's 'abrupt' culture has resulted in an intense battle to secure loyalty from both recreational and business travellers who expect...

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Transparent Banking? I Can't See it Vince

(0) Comments | Posted July 15, 2013 | 2:37 PM

There's been a major breakthrough in the financial sector this week, as Vince Cable announces a panacea for the long-term woes that banks have been facing. All they need to do, apparently, is 'get people to trust them'.

That, seriously, is what Vince's big announcement boils down to. But reading...

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Mr Cake, I Applaud You

(1) Comments | Posted April 17, 2013 | 9:28 AM

There are many ways to resign: with dignity, anger, absence, humour... alcohol (all five if you want to go out in style). But with a cake? Not one thrown in a 'Carry On' cream-covered-face moment either - rather one that was carefully crafted and covered in neat script detailing why...

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Google - A Glass-Half-Full Company

(0) Comments | Posted February 28, 2013 | 3:13 AM

Did you know that Nokia used to make wellington boots? It takes a leap of imagination to get to mobile phones - but they did. And, at some point in the future, someone, somewhere will write: "Did you know that Google used to be a search engine..."

This is not...

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'I am a villain. Yet I lie. I am not.'

(0) Comments | Posted February 7, 2013 | 2:37 AM

Bob Diamond has been publically mauled again this week. I'm not for one moment suggesting that anyone should feel sorry for him - the £100m in salary and bonus he took from Barclays since 2006 is probably enough comfort for him without me rounding up sympathisers. But the latest instalment...

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Twitter Message: LOL, Your Reputation Is at Risk

(0) Comments | Posted January 30, 2013 | 7:31 AM

One flag sideways, the other down at an angle, then one flag up at an angle and the other stays down. In other words, 'Hi'. I was going to do 'hello' in semaphore, but it would have filled the whole paragraph. The art of flag communication has long since become...

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Is Boeing Big Enough to Say It's Wrong... Or Is It Too Big to Do So?

(7) Comments | Posted January 27, 2013 | 6:00 PM

"We stand behind its overall integrity" declares the official statement from Boeing regarding the grounding of its fleet of 787s. This brings images to my mind of 'Chemical Ali' - the Iraqi minister who declared that they were winning the war, as Baghdad burnt behind him. The recent issues with...

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