Ever since I started my company, VerticalResponse, we've done something to celebrate the holidays. For us, the end of the year is our busiest time. Our employees are running hard, making sure our customers' email marketing campaigns get out the door because for many small businesses, this is their busiest season of year as well.
And every year, our company grows in size, so it becomes more expensive to organize special events and celebrations. But I think they're important and should be built into every business model from the start, especially if your company is growing. Your employees are your most important assets, and they need to feel appreciated.
Our first holiday celebration was a dinner with 10 of us at a nice, quiet restaurant in San Francisco. I vowed never to do that again. Although it was delicious, it was far from a crazy, fun celebration marking the first year of our hard work. Now, we throw "epic" parties, to the point where people remember party each year and where we had it.
Here's our recipe for success:
On top of the celebration, we also ask employees who have donated the most hours to our volunteer programs to choose a charity of their choice for the company to donate to, in their names. So it's not all about debauchery; we give back as much as we can!
Sure, a celebration is an expense that doesn't show up in immediate revenue. But the benefits come in the form of happy employees, and happy employees give us happy customers in the end.
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Janine Popick is the CEO and founder of VerticalResponse, which provides a full suite of self-service online marketing solutions for small businesses and non-profits including email marketing, event marketing, online surveys, social media and direct mail. She's also the CEB (Chief Executive Blogger) of the VerticalResponse Marketing Blog for Small Businesses.
Follow Janine Popick on Twitter: www.twitter.com/janinepopick