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Jeff Selingo

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Wanted: Better Employees

Posted: 12/13/11 04:24 PM ET

Employer unhappiness with college graduates is nothing new. As the president of the University of Washington, Michael K. Young, told me recently, "employers have never been happy with the graduates colleges are producing."

Still, with three million unfilled jobs in a bad economy, it stands to reason that some employers are having difficulty finding the right workers.

In the past few months, at conferences, at dinners, and on airplanes, I've had the chance to sit next to a handful of recruiters who work for companies large and small, from Zappos to United Technologies. So I asked these recruiters if colleges were indeed graduating unprepared students.

Their answers were a lot more nuanced than a simple yes or no. They had plenty of blame to spread around, including at their own corporations, which have largely pared back training and mentoring programs in the name of saving money in recent years.

Still, a few common themes emerged from the conversations:

Some students are not college material even with a college degree. Few employers seem to be worried about the top graduates of almost any college or any of the graduates of the top colleges in the United States. But all of the recruiters told me they were surprised by the number of applicants they encounter who clearly were not ready to go to college in the first place, yet possess a degree.

"The focus on access and completion has come at a real cost," one recruiter told me (he didn't want his company identified because he's not allowed to speak on its behalf). "We're encouraging students to go to college who should be considering other options, and then we're pushing them through once there."

Writing, writing, writing. We keep throwing around the word "skills," but it seems the one skill that almost every job requires is the ability to write well, and too many graduates are lacking in that area. That's where many of the recruiters were quick to let colleges off the hook, for the most part. Students are supposed to learn to write in elementary and secondary school. They're not forgetting how to write in college. It's clear they're not learning basic grammar, usage, and style in K-12.

Work ethic. Again, many of the recruiters refused to paint today's college student with the broad brush of laziness. Many students, they said, come armed with impressive credentials and are hard workers. But many others were allowed to skate by in college. The recruiters complained about professors who clearly gave grades that were not deserved, allowed assignments to be skipped, and simply didn't demand much from their students. The lack of academic rigor might please students and their parents while in college, but it's doing a disservice to students when they graduate and have similar expectations in the workplace.

Expectations. Speaking of expectations, many of today's younger workers want everything now and have a sense of entitlement. "They're often unprepared for the first test on the job, the interview. They expect to just get the job," one recruiter told me. Several recruiters blamed that attitude on a generation of parents obsessed with their kids' happiness, which has made them unhappy and impatient in adulthood.

As you can see, literally everyone is to blame for this supposed lack of prepared graduates in the workplace. So if we think this is a problem, everyone, it seems, must play a part in fixing it, including colleges.

Perhaps we should be encouraging more students to hold off on going directly to college from high school, or have them consider alternatives to a college degree. Colleges and professors need to uphold their standards and encourage more rigor in the classroom, knowing the short-term consequences might be unhappy students but the long-term benefits will be better-prepared graduates.

The fixes for K-12 and parents are more difficult, but the bottom line is that the debate over what employers want in today's college graduates is about more than just job training vs. a broad education.

 

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08:27 AM on 12/16/2011
There needs to be more done in the area of internships, paid or unpaid, so students can get some real world experience. Maybe the companies having the problems hiring should participate in this more.
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Fromageball
06:07 PM on 12/15/2011
So colleges are graduating "unprepared" students, but then as students we're constantly being chided that the point of college isn't to prepare us for jobs and we shouldn't expect it to. What gives?
12:33 PM on 12/15/2011
There are major problems with short sightedness and narrow mindedness among employers - particularly in their criteria for hiring and their refusal to train and upgrade the skills of their own employees. I assume that they fear that the employees they train will treat them with the same loyalty that they treat their employees with.

But the point that the author makes is good. The students from the leading universities are well prepared as are the leading students at other institutions. Unfortunately, it appears that the same cannot be said for many of the students at secondary institutions and at less demanding majors. This is a problem, and is indeed the problem they were complaining of.

It was less of a problem 40 years ago - the schools expected to flunk out most of the students - and did. The ones who survived were, on the average, quite competent. Now many of the marginal students manage to graduate.
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bcbailey64
10:19 AM on 12/15/2011
Wanted: Better EMPLOYERS!! I hope today's crop of students change the workplace for the better for it needs lots of improvement. The problem isn't with the employees, it's with the employers!
08:38 PM on 12/14/2011
My question to these employers: are you actually looking for skilled workers? There are millions out here that have been laid off for all manner of reasons, fictional and real.
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Wayne Caswell
Consumer Advocate & Founder of Modern Health Talk
08:37 AM on 12/14/2011
No training or mentoring? It's a byproduct of treating employees as expenses rather than assets to nurture. Companies are too quick to layoff workers when new skills are needed for new market opportunities and then hire a new batch with supposedly the "right" skill. And then they complain that the new hires lack the loyalty or work ethic or communication skills they want? It's Short-term versus Long-term thinking driven by a perverse set of business incentives.
08:31 AM on 12/14/2011
the conventional wisdom, slightly stilted, and little more.

'three million unfilled jobs in a bad economy'
a) where is this figure coming from?
b) the sum total of hiring and firing is dynamic not static, no matter the state of the economy there will always be positions opening.

The relevant questions are: How does this compare, both percentage and in absolute terms, to the number of positions open in better times? How long have these positions been unfilled? What industries and geographic areas are we talking about?

The author provides none of the necessary details, so what is there to talk about?

Letting colleges off easy for students' poor writing skills... blame it on K-12. One might just as easily say 'blame it on the admissions committee' or 'blame it on admin for not demanding/providing remedial coursework' or 'blame it on students for not applying themselves'.
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spinotter11
Spinning through life and trying to understand it.
07:09 AM on 12/14/2011
"Writing, writing, writing" - This is not just an American problem. I read comments posted on various British and French web sites. It is unbelievable how low the general level of literacy has fallen in those countries as well as in the United States. Spelling, grammar, vocabulary - previous generations had a good grasp of these basic elements of language. Not any more.
09:17 AM on 12/14/2011
In China,we also spend much time on improving our writing skill, it's important in our chinese exam.But we don't need to care more about the grammar.
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spinotter11
Spinning through life and trying to understand it.
01:28 PM on 12/14/2011
If you are Chinese, you are already writing very well in English. Chinese grammar, as I remember from when I studied that language, is very simple. Even English grammar is among the simplest grammars in the Indo-European languages. But still, there are some basic rules and they are constantly broken.
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becky bradshaw
"In a time of universal deceit, telling the truth
06:59 AM on 12/14/2011
A job posting that the employer is not actively seeking to fill, and may never fill, is not a real job opportunity. "Three million unfilled jobs" is fiction.

Perpetuating the notion that the unemployment rate is somehow the fault of an inadequate workforce is not helpful. It is just more propaganda. Perhaps if the author would meet with someone other that corporate HR executives, a better understanding of the situation could occur.
01:17 AM on 12/14/2011
In 2006, my company Honda Finance stopped hiring anyone over 30 without a college degree. The focus was not for better workers but to make management look better because they can get all these professional students under them. The problem being was that the workplace suffered as anyone over 30 immediately realized that they were no longer desired and they may be facing a dead end job at Honda now. These kids don't have any work experience, they never question or challenge management, perfect little scared workers for an incompetent management.
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becky bradshaw
"In a time of universal deceit, telling the truth
08:18 AM on 12/14/2011
I have owned two Hondas, and they were good cars, but I would consider this hiring policy, ("Honda Finance stopped hiring anyone over 30 without a college degree") to be a very strong negative factor in future purchases.
01:55 AM on 12/17/2011
There are 9 regional offices for Honda Finance. I don't know about the other regions, only the midwest office. I was in the process of asking one of my co-workers if she had noticed that they were not interviewing anyone over 30 after another fresh face interviewee walked into the meeting room. I didn't even finish my sentence before she said, "Yes." In fact, the only words that I said before she replied were, "Have you noticed... ". A few months later, the attitude in the office was so depressing and negative that we had two 1 hour meetings in a week where the regional manager spewed corporate propaganda as to how this was to everyone's benefit. We all walked away from it realizing that there was nothing that we could do.
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BBackSoon
Hello, I must be going.
11:32 PM on 12/13/2011
Funny, in the last Decade or so I have not seen just to many openings for new college grads. I work in IT for a major manufacturer and we don't hire anyone except accountants. And even then they are never just right out of school. We have lots of contractors most from India or now the Philippines. No room for advancement and no one coming in equals dead end jobs.
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inmyhumbleopinion
Vote third party.
08:27 PM on 12/13/2011
"They had plenty of blame to spread around, including at their own corporations, which have largely pared back training and mentoring programs in the name of saving money in recent years."

Bingo. You can point fingers at entitled Millennials all you want, but the bottom line is that companies have not just "pared back" training programs--they are non-existent. College is meant to provide general skills like writing, critical thinking, analysis, etc. It is not meant to provide fully trained individuals to meet the specific requirements of specific business models unless you're training to become a CPA, and even then I'm sure every accounting firm has their own internal system. Every company has their own way of doing things. It is incumbent upon them to train their workers in the manner in which they see fit.

I think the private sector needs to put up or shut up.
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Robert SF
05:51 PM on 12/13/2011
"Still, with three million unfilled jobs in a bad economy, it stands to reason that some employers are having difficulty finding the right workers."
===

I don't think we can tell anything from the number of available jobs at any given time. It's not the same three million jobs all the time. And further, do those three million jobs all require college graduates who paid attention in class? Given that most of the recent job growth has been in the sub-$15/hour category, I'd say no.

It's undoubtedly true that more people are graduating college without being as prepared as people who graduated in the 70s. On the other hand, so many more people are going to college these days, so as a percentage of the population, the number of prepared college graduates probably hasn't changed much.

Anything and everything can always be improved, of course, but the real problem isn't bad workers. That's downright offensive. The real problem is a lack of jobs. If employers were really having a hard time filling open positions, you'd see salaries in those positions rising. But they're not rising.
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Fromageball
05:56 PM on 12/15/2011
Not to mention most college graduates have other skills that don't necessary come from the degree - tech skill for instance. Most recent graduates are going to pick up new tech/software programs and skills a lot faster than older workers because they grew up with it and grew up figuring things out, so that is something.
klwarner
Third wheel legend, always in the way
05:08 PM on 12/13/2011
Thanks, American University system!
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lipps
Snopes is going to be busy editing errors soon
10:13 PM on 12/13/2011
All the OWSers claim to be unemployed... But having seen how they dress, their personal hygene, their speaking and spelling skills on their signs I would not hire them either.
klwarner
Third wheel legend, always in the way
11:14 PM on 12/13/2011
Could you please show me where you read that all OWS members claim to be unemployed? Because I've never heard that before.
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Fromageball
05:57 PM on 12/15/2011
How would you dress to sit/stand/walk outside for prolonged periods of time? In a suit?