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Katrina Alcorn

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This Sucks -- Breast Pumping at Work: Peaceful Revolution

Posted: 07/14/10 01:52 PM ET

Many of the women I know have made sacrifices to continue breastfeeding after they return to work. We do this despite the inconvenience and indignity of hooking ourselves up to a milking machine three times a day, because the health benefits for our babies and ourselves abound. This commitment also happens to be good for the economy with the potential to save billions in health care costs.

And yet, many of our employers and coworkers remain woefully ignorant about breastfeeding; without realizing it, they put us in situations that can be thoroughly humiliating.

Take my friend, Jackie*.

Jackie has worked for almost a decade for a large, well-respected non-profit in the Denver area. As you read her story, please keep in mind that she works in a state where employers are legally obligated to accommodate the needs of breastfeeding employees, at an organization where the HR department is fond of touting how "family-friendly" it is.

Jackie had a complicated delivery; her newborn son suffered trauma that required major surgery. It was as terrifying as you can imagine. Somehow Jackie managed to breastfeed, despite her son's surgery and lengthy hospital stay, and throughout her five-month maternity leave. She fully intended to continue breastfeeding when she returned to work for the recommended first year.

"I had a child with health issues, and there are so many health benefits of breastfeeding," she told me. "I wanted to give him every extra advantage."

When her baby was five months old, Jackie packed up a rented hospital-grade breast pump with the complicated mix of emotions that many new moms experience--sadness, relief, guilt--and returned to work.

On the first day back, Jackie remembers her male boss said, "You know, people are going to look at you differently now that you're a parent. Most people here don't have kids."

"I didn't know what he meant," Jackie told me, "but it totally freaked me out. The message I took from that was, 'Don't rock the boat.'"

Around that same time, a male coworker asked her if she'd "read any good books" while she was on maternity leave. The question was so profoundly out of sync with the five exhausting months she'd spent running back and forth between home and The Children's Hospital, she didn't know what to say.

"They think you're lying on a beach when you're on maternity leave," Jackie said. "They have no idea."

The family-friendly HR department didn't offer any information for moms returning to work. A lactation consultant had told Jackie that her employer was legally obligated to provide a private place to pump (not a bathroom). So her first day back, Jackie asked the HR staff where she should go.

The human resources administrator -- a woman without kids of her own -- directed her to a tiny, windowless "telephone" room with a chair, a phone, and an electrical outlet. The room had a sliding door that didn't shut completely. Anyone who cared to look could peek through the small crack, and it was far from soundproof. The woman proudly pointed out the cheap latch lock that had been installed after another nursing mom had complained.

"It was a basically a converted closet," Jackie said.

In theory a larger room was available, but it was in a wildly inconvenient location across the street in another building, and it was supposed to be reserved for people preparing to give presentations.

"I'd have to tell the guy who runs it, 'Hey, I need your room three times a day so you have to tell your famous lecturers they can't be in there.'"

Other nursing moms in the office had rejected these options, choosing instead to book the small conference rooms when they could get them. These rooms were more conveniently located, but lacked privacy.

"They have clear glass for about three feet from the floor, then frosted glass," Jackie said. "People are always bending over to see who has the room. Sometimes people barge in. Even if you want to use them, you can't always get them -- you have to book them in advance and they're in high demand."

Jackie talked with another nursing coworker who was in the same dilemma. Technically, the law in Jackie's state said their employer was required to provide appropriate accommodations that were not a toilet stall, but Jackie said the wording seemed to her a little vague. (Since March 23, 2010, the law has become more clear, thanks to the new health reform bill.)

The women decided not to complain. Their decision had less to do with the law and more to do with this: Both had carefully negotiated changes to their schedules that were not the norm at the office. There was no official flextime policy at their family-friendly organization; each person had to work out her schedule with her supervisor. The implication was that they were getting special treatment, which could be taken away at any time.

Don't rock the boat.

"We were on such precarious terms," Jackie explained to me. "Plus, I was exhausted. I didn't have the wherewithal to say 'This isn't acceptable.'"

Jackie decided to come up with her own solution.

After a thorough review of the office landscape, Jackie mentioned to her boss that there was no convenient place to pump. She suggested the most reasonable solution she could think of -- using her own cubicle.

Her boss's response was surprising for a man in his 40s with a wife and young children at home.

"He said 'Whoa! You can't be doing that,'" Jackie recalled. "'Those people who sit around you don't have kids. You're going to freak them out!'...He didn't offer to help or talk to HR with me or anything."

Jackie went ahead with her plan anyway, and her boss never said anything. An awkward stalemate, to say the least.

She bought a large drape and tension rod on Craigslist and lugged them into to office, along with several other new furnishings.

When it was time to pump, Jackie rigged up her new curtain and pulled it tightly across the opening of her cubicle. Then she taped up a sign written in thick, black marker that said, 'Please do not disturb. Privacy Please.' She draped a blue fabric sarong from Bali over the top of the cubicle so people couldn't peer down, then put on a Bebe au Lait nursing cover over her shirt. She turned on a portable fan she'd brought from home to disguise the moaning of the pump. She pulled her regular bra down around her waist, hooked on a hands-free pumping halter, wedged the plastic pump funnels in place, readjusted the nursing cover, and snapped on the machine.

"I could hear people walk by and say, 'Where's Jackie?'

"'I'm in here,' I'd say. 'I'm busy!'"

Now, I have to interject. As a mom who nursed two children for almost a year each, it never bothered me much when people saw me nursing my baby. I even breastfed my baby at work a couple times when I was just coming back from maternity leave. My boss at the time (another working mom, very pro-breastfeeding) encouraged this. I tried to be discreet, draping a small blanket over my shoulder, and decided that if someone was uncomfortable seeing me feed my baby, that was their problem. I told myself I was doing my part to educate them and make life a little less awkward for other breastfeeding moms who might cross their path in the future.

But the idea of someone seeing me pumping is horrifying. Something about the contraption, the bovine experience of being hooked up to a machine explicitly designed to pull the milk from one's breasts -- it is so particularly, uniquely undignified.

A few times people did walk in on me when I was pumping in the bathroom at work, before I insisted on taking over a small conference room. And once, a male (childless) coworker sent an email to the entire 40-person office complaining about the "bodily fluids" in the refrigerator. (Since no one was harboring a urine sample in the office fridge, it's safe to assume he was complaining about the baby bottles of milk I'd stashed on a lower shelf.) Despite all my confidence about breastfeeding, I was mortified by the experience.

I think about Jackie, exhausted from nighttime feedings, hunched over her desk, arms wrapped around her chest to hold the nursing wrap in place, hoping no one would walk by, and I have a visceral reaction. I want to cross my own arms over my chest. Pumping without complete privacy is about as embarrassing as having to pee in the hallway. No one should ever have to do that.

Not surprisingly, Jackie gave up after four weeks.

"It was just too hard. I nursed at home in the evenings, but gave up pumping during the day. And then, of course, my milk supply went down and I had to stop. I felt so guilty about it."

This all happened more than a year ago, but she still gets upset when she talks about it. Even over the phone I could hear the guilt and the anger in her voice. I suppose I was getting a little worked up myself.

"Did it occur to you while this was going on that you were working for a do-gooder organization?" I asked. "I mean, this isn't BP. It's a non-profit that's all about enlightening the public."

"I couldn't think about it at the time," she said. "I never really expected much from them. It was even worse for some of the other women."

Several coworkers were walked in on repeatedly while pumping, and one coworker was told she had to pump in a room full of foul-smelling solvents. Another had to report to a male supervisor who was so uncomfortable with the physical aspect of her pregnancy that he told her not to discuss it at work.

"He basically wanted her to be a floating head with no body," said Jackie.

Most of these women quit breastfeeding earlier than they had intended to -- it was just too awkward to pump at work. But one woman, we'll call her Sinead, managed to pump using the conference rooms and the telephone closet until her child was a year old.

I called Sinead and asked her how she managed to keep going for that long.

"I was just fiercely committed to it," she said.

Sinead, like Jackie, had a baby with health issues. Her daughter was born very small and couldn't suck hard enough to get milk. In order to make breastfeeding work, Sinead had to alternate feeding and pumping hourly, almost around the clock, for the first three months. She said she tried every alternative therapy possible to establish her milk supply, including acupuncture and massive doses of the herb fenugreek, which increases milk flow.

"One of the side effects of taking tons of fenugreek is that you smell like maple syrup. So for months I went around smelling like an IHOP," Sinead said with a little laugh.

When Sinead's daughter was five months old, it was time to go back to work. Like Jackie, Sinead discovered no one was going to make it easy. But by then she had worked so hard to be able to breastfeed despite her daughter's health issues that she decided nothing was going to deter her.

"Basically you have to be willing to do this very private thing in a relatively public place," Sinead said. "No one wants to be caught pumping. It's incredibly unattractive. It's not how you want people to see you."

When she pumped, Sinead would sit with her back against the door, and try to put her mind elsewhere.

"They say to increase your milk supply, you should think about your baby," Sinead said. "I used to imagine my daughter and I were in little boat that was floating in sea of milk. It was often a Hawaiian sea of milk.

"Sometimes I wonder if I had a comfortable space if my milk supply would have gone up. It's a shame that it's not a little easier for everybody."

I asked Sinead how her daughter is doing now.

"She just had her third birthday," she said brightly. "She's caught up in size. She had all the benefits of breastfeeding. She's just great!"

Jackie's baby, now age two, is thriving as well. I suppose this story has a happy ending, except that nothing has changed at the progressive, supposedly "family-friendly" office.

* * *

The benefits of breastfeeding are indisputable and they affect us all. Not only does breastfeeding improve the health of the mother and child, it can also save employers money in absenteeism and turnover, save billions in health care costs, and serve the health of our nation as a whole. And yet, only 14 percent of U.S. mothers are able to breastfeed exclusively for the doctor-recommended period of six months.

If we're not going to offer paid maternity leave, the least we can do is make it easier for new mothers to continue to breastfeed when they return to work. But to do that, employers need to stop pretending to be "family-friendly," educate themselves about the needs of their employees, and truly support breastfeeding mothers.

What do you think employers ought to know? What should coworkers know? If you're a new mom, what do you wish you had known before you went back to work?

*Names and some identifying details have been changed.

This blog is part of the Peaceful Revolution series that explores innovative ideas to strengthen America's families through public policies, business practices, and cultural change. Done in collaboration with MomsRising.org, read a new post here each week.

 

Follow Katrina Alcorn on Twitter: www.twitter.com/@kalcorn

 
 
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04:42 PM on 08/02/2010
I'm delighted to see so many women talking about pumping at work - 12 years ago when I was doing it I didn't know anyone else who was. Keep at it, and keep demanding proper facilities to do so. Maintaining the nursing relationship is so helpful when you have to return to work. : )
11:14 AM on 07/23/2010
The closet sounded completely fine, the end result -- cubicle pumping with a sign and drape did NOT sound appropriate. And a lock is a lock, if you're not preventing against a burglary a "cheap latch lock" should be fine to deter someone from walking in on you.
09:25 AM on 07/21/2010
I forgot to mention that when I said I was "lucky" I put it in quotes - because although I had a good place to pump - I had no support - from my boss, my employees or the other members of the executive board. My boss told me I spent too much time in my office with the door closed. Having 11 direct reports - the only time I had the door closed was when I was having a conference with an employee or when I was pumping. I'm sure he didn't want me to stop having meetings with my employees.... Another member of the executive board went into a meeting late (I was dialed in via conference call from my office b/c I was pumping) and he said "Judy never comes to meetings anymore!" - the other mtg members knew I was on the phone and quickly hung up on me. So I dialed back in and and let him know that I heard his comment and then pulled him aside later to let him know how he was undermining my effectiveness with my employees - but that is only 1 situation that I caught in the act....the others that happened behind my back were what undermined my ability to effective at work. I quit my job after 15 months and continued to nurse my son for nearly 4 years.
09:20 AM on 07/21/2010
I pumped at work for 15 months with my son. I was "lucky" because I had an office with a door that locked (although the one time I forgot to lock it, but male boss walked in on me!). There were other nursing moms there at the same time as me and all I can say is that I am so glad that I had my baby first. I was on the executive board of the company and it was only AFTER having my baby that I understood what a new mom goes through when going back to work. Before having my baby - even while pregnant - I just didn't get it & wouldn't have been nearly as understanding as I was after. After returning to work, I bought a dorm-sized refrigerator & put it in my office and had HR install blinds over my window so that I could pump in privacy. I usually participated in meetings via conference call or typed emails while pumping. I told all of my employees what I was doing to get their understanding and buy-in -- but it was only the ones who had children of their own who offered me any empathy - the others just didn't get it. For the other employees who were breastfeeding - they weren't as lucky as me - they were in cubicles. So I had HR set up a locked conference room with a telephone line, internet connection and refridgerator - and only the nursing
08:42 PM on 07/20/2010
I'm a first-time mom who is also currently pumping at work. My boss 1st offered me the bathroom which I had to tell her that was unsanitary and the law here in the state (let alone in the healthcare reform bill). She then offered me an empty classroom which I obliged to. However, the rooms didn't lock from the inside, had a huge glass window (which I sat AWAY from), and when I had a co-worker lock me in the room another barged in on me. We do have interview rooms which also have windows, but they are the perfect size for a pumping room. I bought a curtain, some velcro and commandeered one of the rooms and only been bothered once (by my boss of course who FORGOT). I am a newer employee so I understand not wanting to "rock the boat" but I drafted a proposal to send to corporate about setting up lactation rooms in all their locations. I cleared it with my boss, but when I went to send it the next day she claimed it was a bad idea. So for now, I am happy with my room, 2-3 times a day, and the fact my co-workers know what I'm doing.
11:33 AM on 07/20/2010
I am pumping at work as we speak (with a hands-free bra, of course), and it hasn’t been too bad yet. Of course, it doesn’t hurt that I have easy let-down, have my own office, belong to a union, and I also know the law and tend to be pretty assertive at work. I work at a federal job and had to inform the HR drone at my facility about the health care reform act because she was giving me a hard time about pumping at work.
10:51 AM on 07/20/2010
As a new mom in an office job with a very supportive manager and relatively supportive company, I know I had one of the best situations for pumping after my 3-month maternity leave. Yet, it still was far from easy: obstacles included offices with the frosted/clear glass described in the article (I propped boxes/chairs/posters up to block intruders' view); having to pump in filthy restrooms during business trips; and IT personnel who ignored my "Do Not Disturb" notes and walked in on me pumping. On top of that, pumping took me 45 minutes at a stretch, adding 1.5 hours to my workday when I couldn't find space to connect my computer and keep working during pumping sessions. Despite these challenges, I know I had it good - and I was able to continue pumping until my son was 9 months old.

The health benefits of breastfeeding are undeniable. Companies are striving for productivity at unprecedented levels. And employers know the cost of replacing an experienced employee who stays home with a new baby instead of returning to work. Why, then, do most employers not provide adequate space for new mothers to pump AND, when the work type allows, continue working? While returning to work after having a baby certainly requires sacrifices on a new mom's part, it seems like no sacrifice at all for an employer to make the new mom's return as easy (and productive) as possible.
07:18 PM on 07/19/2010
Breast milk is a rich source of healthy nutrition and immune elements for the baby. For mothers who are unable to breast feed for some reason, milk bank may be a viable alternative. http://bit.ly/brpNIs
05:30 PM on 07/18/2010
It proven that this is the most healthy way for baby's to stay healthy in their adult life and on
02:11 PM on 07/16/2010
I worked at a prominent, very upscale national chain Fitness club and ended up pumping in my car twice a day. I preferred my car because it had tinted windows and complete privacy (in a parking garage). I would run heat/AC if needed, listen to the radio and play on my cell. It was a nice break from work and nobody questioned where I was going for that little bit of time each day. I usually sacrificed a real lunch break in order to have that time. I was just happy to not have to explain to my boss (single, childless male) about why I went to my car, he never asked!
09:05 PM on 07/15/2010
Great article! I do have to agree with another poster, I believe that the closet could have worked. Another poster didn't seem to understand what pumping entails because doing it in public would NEVER occur to me. It is private because it involves a machine where your breasts are exposed and creates an annoying sound which is very specific plus you can see exactly what is being expressed from your body.

I continually think of all of the women and children on the WIC program that are most likely not in an office "cubicle" job. What about these mothers? They probably work in even less accommodating places. They should be able to feed their children breastmilk as well. That is why the US needs more specific and "larger" laws that are generally known. Pumping laws should be a part of workers rights. Or, the US could give women a year of paid leave...problem solved.
08:40 PM on 07/15/2010
I agree with several posters that the small closet sounds completely appropriate. Offices shouldn't have to accommodate nursing mothers with luxury space-- just clean, private, space. To some degree, mothers should take responsibility for the fact that they made a choice to have a baby and that there are costs associated with choices. Also, complaining about the facilities offered by employers, unless they aren't sanitary, just promotes the impression some people have that new mothers tend to be prima donnas and/or have an overweening sense of entitlement. I think people should be able to nurse or pump at work, but they should also be accommodating in return regarding the circumstances. The rest of us have to do embarrassing things with regularity, too... sometimes you just have to get over it.
04:51 PM on 08/02/2010
The main point about the closet was that it was not entirely private - Imagine if the bathroom that you had to use in a large office environment was a room off of a main hallway where people could see you sitting on the toilet if they put their face up to the crack. If your point is that there are not many barriers to women successfully breastfeeding, I like to hear more.
07:11 PM on 07/15/2010
I work in an engineering office. There are 20 men and one woman who just got back from maternity leave. Several of the men have had children in the last year. We are all sympathetic because our wives have had to go through the same thing.

This article makes me think. There should be a device that a woman can hook up to her breasts in the bathroom and then return to her desk where she can pump discreetly. My wife pumps at home so when she goes to work I can feed my child. I know how bulky and difficult to hide they are. I'd like to ask the women here how small would they have to be for you to do this or is just the thought of doing in your office too embarrassing?
04:53 PM on 08/02/2010
The more effective the pump, in terms of maintaining milk supply overall and taking less time to extract the desired quantity, the more powerful it needs to be. There is pretty much no getting around needing 15-20 minutes on your own 2-3 times a day. In fact, the better the facility the quicker you can be - you can go for both breasts with a loud and powerful machine if you have privacy. If you are trying to juice it with a crappy hand pump in a bathroom stall, it's frustrating, slow and eventually fails. Thanks for asking!
02:54 PM on 07/15/2010
I spend the work day in a "tiny windowless" office, with two doorways and no actual doors. That telephone closet doesn't sound that bad to me. Take a portable radio with you, put on some nice tunes and pump away.
02:44 PM on 07/15/2010
Thanks for writing such an enlightening piece. Returning to the workplace is a very tough time for a new mom, breastfeeding or not. Creating awareness is a good first step to help eliminate the obstacles new mothers face in trying to nourish their babies. We would love to hear about your experiences with motherhood, pumping and returning to the workplace. Share your thoughts here: http://www.facebook.com/babygooroo