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Larry Atkins

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Borders Closings Are Another Step Towards Community Isolation

Posted: 08/02/11 08:24 PM ET

Just like video killed the radio star, it looks as though Kindle and Nook are killing the bookstore. Booklovers had hoped for a storybook ending for Borders, but the tragic final chapter has come.

Last month, Borders Group, Inc., the nation's second largest bookstore chain behind Barnes and Noble, announced that it was canceling an upcoming bankruptcy auction and would liquidate and close its remaining 399 stores for good by the end of September.

This isn't just a hit for the book industry and authors; it's a blow for bookstore lovers. Borders had a 10.7% share of the U.S. retail book market, according to money.msn.com.

In our technology dominated lives, the bookstore is one of the few places where there is a sense of community and interpersonal interaction, where people with a shared passion can meet. People can browse bookshelves and magazines at their own leisurely pace without feeling pressure to buy. Friends, families, and blind dates can get together for a leisurely cup of coffee. Book signings, author readings, poetry readings, writing workshops, children's events, book clubs, writing groups, knitting clubs, game nights, and career networking groups, and Harry Potter midnight book parties, among other bookstore events, give constant life to these stores. Bookstores are more of a cultural and social center than they are a place to buy books. Unlike public libraries, they are a place where people are encouraged to talk while browsing books. While the megabookstores don't have the personal charm and individualized customer service of the small, independent bookstore, they still offer the physical experience of book browsing.

It would be nice to see a rebirth of Independent Bookstores like Robin's Bookstore in Philadelphia, Stacey's Bookstore in San Francisco, Globe Corner Bookstore in Harvard Square, and Jay's Book Stall in Pittsburgh, which all closed down in recent years. The small independent bookstore was an industry that was crushed by the megastore chains like Borders and Barnes and Noble, however, their re-emergence isn't likely to occur due to technology.

No doubt, the book industry will adapt and survive. Amazon is now selling more e-books than paper-based books. Barnes and Noble has adapted fairly well to the changing book technology marketplace. As more readers look to ebooks, NOOK, IPad, Amazon.com, and Kindle to buy books, book publishers will sell their work electronically. However, physical bookstore chains are likely to go the way of Blockbuster, which was severely effected by the online video store Netflix, and record stores, which succumbed to digital downloading of music.

As Josh Sanburn of TIME Magazine noted, Borders made a series of bad business decisions that led to its demise, including its outsourcing of its online bookselling to Amazon, its failure to develop an e-reader competitor to Kindle and NOOK, its overexpansion to too many stores, and its overinvestment in music sales.

Other factors include the change in reading habits. As Columnist Mitch Albom wrote in the July 17, 2011 Detroit Free Press, "The problem is people don't love books the way they once did, nor do they read them the same way. Cheaper electronic versions undermine the need for shelf-space. Younger audiences who haven't grown up with rainy afternoons spent inside book pages, don't snap us the latest great read-unless there's a certain vampire or wizard attached....And the pressure for profits to keep the stock price high runs diametrically opposite to the slow, meandering, long-term customer approach that used to define bookstores."

Whatever the cause of the demise of Borders and other bookstores, the sociological impact on the United States will be profound.

In 2000, Harvard Sociology Professor Robert Putnam wrote Bowling Alone, an influential book that described how Americans had become disconnected from friends, families, neighbors, and communities due to factors such as suburban life, television, and computers. This decrease in personal interaction has led to social decay in society.

The closing of a major bookstore chain like Borders is just another step towards personal isolation and the loss of community. Having a virtual community online just isn't the same as having a popular physical meeting place where people can get together. By losing another bookstore, we lose, and the computers win.

 
 
 
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03:17 PM on 08/15/2011
I just discovered yesterday that Borders is closing. Yeah I'm a little late to this but I've been having some crises in my personal life and finding out that Borders is going does make me sad. I share the author's grief as my Border's store really was a nice gathering place, a safe fun later in the evening place to hang out, a nice place to have some coffee and look for just the right book to stand out. Many pivotal moments of my history happened connected with Borders bookstores in the different cities I've lived in - it was a continuuing thread while other parts of my life changed. But no more, now that thread will be cut too. An intuitive reader could guess there's more to this story for me than just a bookstore, but it was familiar, it was nice, and I liked it and I'm sad it will be gone.
01:52 PM on 08/06/2011
I know we are all supposed to extol the virtues of the independents, and they are great. But one of the reasons I spent so much more time at Borders was cost. I simply can't afford to pay full price for every book that I buy. Borders, and the others, always have sales and deals. My local bookstore never does. Everyone complains that the independent booksellers are losing, but why should I pay full price when I can get the same book for fifty percent less? And don't get me started on the argument that "paying high prices is a way to support the independent, to save it, for the good of the community!" Booksellers seem to think that they can pass the costs along and everything will work out for them. What ever happened to hybrid used/new bookstores?
08:12 PM on 08/05/2011
Evwn though I also mourn the demise of small, independent bookstores, I will miss Borders. I wrote a (very short) goodbye. It can be found here:

http://baldscientist.wordpress.com/2011/07/23/good-bye-borders/#entry

My two cents...
03:23 PM on 08/04/2011
I agree that losing Borders is a blow to the community, even if it is a chain. Nearly every time I go into the bookstore, another shopper or an employee engages me in conversation, commenting on a book I have in my hands or suggesting titles to me based on my interests. It's true that it doesn't have the same appeal as an independent bookstore, but what kind of interaction can you get from Amazon or downloading a book to your eReader?
11:48 AM on 08/04/2011
The demise of a mega-chain has absolutely 0 effect on the health of a community. Communities are about people with common interests/values. Online tools such as e-readers, mobile phones, ipads, facebook, are not a replacement for real connections within a community, but an enhancement. They give us ways to connect that didn't exist before. Do you think people with a kindle communicate less with the real world because the machine has somehow forced them into personal isolation? C'mon. Give humans a bit more credit than machines. We're not automatons. We think. Technology gives us a way to express those thoughts in fuller ways, and to a broader audience.

I will say however that we should begin to think more before we re-tweet. Jaron Lanier had an interesting profile feature in the New Yorker recently that speaks to this notion.
09:48 AM on 08/04/2011
I disagree with this article. Although there are mitigating factors that encourage personal isolation, I believe that isolation is still a choice. If you want to blame the fact that you have few real-world friends on the closure of a chain store, get a new excuse. My friend works at a large shopping mall (next to a Borders), and she has told me that no one really speaks to one another there. Social changes that have resulted from the advent of high technology are profound, but there is nothing preventing you from speaking to one another. A good, old-fashioned hello is still appreciated by the vast majority of people- The end of community isolation ends when your isolation ends.
12:06 PM on 09/19/2011
Very well stated, Mr. Justice, and I couldn't agree more.
01:31 PM on 08/03/2011
I will not miss Borders, even though it was the only mega-bookstore in our community. The customer service and prices were so terrible, I prefer to go forty miles to the nearest Barnes & Noble.
The bookstore that I miss terribly from the last state that we lived in is Half Price Books.
There will soon be a large empty building, with an empty coffee shop very near my home. I am hoping that either B&N or Half Price Books will move in. Then, I will have a great bookstore in which to "hang out".
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cityprole
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01:07 PM on 08/03/2011
Since mega-stores like Chapters and Borders pretty much killed off all the real bookstores, that truly were the gathering-place of neighborhoods, etc. it's impossible for me to share this author's 'grief'...what I'm hoping for is that the little bookstore might make a comeback..
Walmart's numbers apparently are down, too...well, we live in hope..
12:53 PM on 08/03/2011
Not sure if its been pointed out (I haven't had time to read all the comments) already but the Globe Corner Bookstore didn't CLOSE, it transitioned to a web-based business. It's still around and quite active online, something as a long time fan of the store I'm grateful for. The author might have caught that before publication as it actually helps illustrate where the book industry is going.
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Iam12Vote
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12:03 PM on 08/03/2011
S krew Borders. the Walmart-ization of bookstores killed many outstanding local book sellers who would still be doing just fine, thanks, if they hadn't been driven out of business by an unsustainable retail model and the fast buck artists who came (and we're sometimes lured) into local shopping mall developments that now have vacant store fronts. We've been retail franchised to death.
11:09 AM on 08/03/2011
Really? Are we really equating the loss of a chain store with community? I'm not thrilled that people lost their jobs, but we aren't talking about local bookstores. I'm concerned that we are conflating community and homogenized marketing. Borders (and B & N) are the reason that small bookstores went out of business. Companies like Borders are the reason that we lost a sense of community.
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Badwater
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10:40 AM on 08/03/2011
It's not that people have become disconnected. It's that the types and methods of connections are changing. Bookstores are modern day buggy whip factories.
10:36 AM on 08/03/2011
Sometimes you just can't be everything to everybody. Borders, like others, tried to be "Wallmarts" and "K-Marts" to book reades. Well the Wallmart is still around but K-Mart is bought by Sears. We blame the electronic books for it's demise but it is much more than that, starting with bad management decisions. E-books have a niche but not cornered the market. The smaller bookstores are thriving and some are even planning on expansion.
10:36 AM on 08/03/2011
Eventually the only bookstores left will be small antique stores where you can buy old hard copy books. We will only appreciate how great it was to meander there while waiting for someone, or killing time before a movie, or going there to meet your friends when they are all closed and gone. With streaming movies, news, books and video chat, and working from home, there is no longer any need to leave your house. The only remaining reasons to leave your house are going to a bar, or eating out.
10:21 AM on 08/03/2011
Okay, just a minute. The fact that people didn't shop at Borders enough to keep it in business is not the end of community. In fact, since Borders only had 10.7% of the book market, that makes the argument that the 89.3% of the market either shops for books in a way that doesn't support the big store model, or doesn't like the way that Borders presents the experience.

Per this article - http://seekingalpha.com/article/250507-amazon-positioned-for-50-overall-market-share-by-end-of-2012 - I would argue that at we can say that around 50% of the market isn't interested in the community shopping experience, and that of the remaining aprox 50%, 80% of them were not Borders fans.

There are plenty of coffee shops, Barnes and Nobles, and other areas where community is allowed and encouraged to thrive. If the concept of community means something to people, they'll find a way to create a community with out the need for an business to provide the format or excuse to gather.