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Laura E. Kelly

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Amazon's New Kindle Social Media Feature: Making Authors' Lives Harder?

Posted: 09/06/11 11:47 AM ET

If you're an author toiling away on your next opus, how would you feel about coming to a screeching halt to field a question like this:

"I'm on Chapter 6 of 'Stuff Happens' and am confused about what you just said about stuff. I know you published the book back in 2007 but I wondered if you could explain to me what you meant?"

Most authors have been dutifully tending their blogs, their Facebook page(s), LinkedIn profiles and Twitter feeds. Maybe they've even dived into Google+ where they can participate in different social circles without having to leave their comfortable chairs (a writer's dream). It's simply what's expected of authors these days - both by their publishers and their readers.

But the launch of Amazon's new Kindle social media feature @author (now in beta) might just be the straw that breaks the author's back.

With @author, readers can ask questions directly from their Kindles while they are reading a book, and the questions get sent to authors' Twitter accounts as well as to their author pages at Amazon for all to see. Anyone who has purchased items from Amazon.com can reply to an existing question or ask a new one, and all visitors to Amazon.com can read any current question or response.

With digital reading devices it was only a matter of time that a truly social element would be introduced into the reading experience. And it's no surprise that Amazon would lead the way, with its vested interest in growing the community aspect of reading (loyalty, recommendations, more sales of books and more tethers to the Kindle, just as the company is getting ready to release its new full-color Kindle tablet).

Writers who've been dying to interact with their audiences-if only the publisher would get out of the way and if only they could find that audience-should be thrilled at having Amazon connect them so directly to their readers. Right?

At first, it probably will be thrilling to have current readers reaching out to you. They're reading my book! They like it! They want to discuss it! Of course, I'll answer your questions.

But then the social pressure will mount. The questions just stay there, hanging out on my Amazon page for all to read. Hmmm, everyone's seeing how mystified other people are by the doppelgänger motif.

Then the time pressure will escalate. Gad, another tweet from a reader! I was just about to crack that tricky plot twist. Maybe the community will answer her question for me. I'd better go check and see what the community answered. Oh, damn, they got it wrong. Have to write my own answer.

Then the inevitable irritation with your beloved readers. All these questions-it sounds just like my editor! Why don't they just sit back and read the book? It's meant to be an immersive journey. Take the journey. The answers are all there if you would just keep reading.

The majority of authors probably won't have to deal with any of this. How many people are reading their books anyway (and then feeling moved to reach out to the author)? The writers who need to worry most, of course, are the successful ones. Authors with a following. Authors whose readers crave two-way interaction with their literary heroes. Authors who have annual deadlines for delivering books and no spare time.

So, yes, authors' jobs have just become a little less solitary and a little harder.

The first @author post I saw to author Susan Orlean asked her, "How do you keep your momentum going after you've come up with an idea for a story or profile?" The devil in me had her replying, "Certainly not by spending time answering questions like these!" But I'm sure she'll be much nicer than that. At least for now.

 

Follow Laura E. Kelly on Twitter: www.twitter.com/LectriceUSA

If you're an author toiling away on your next opus, how would you feel about coming to a screeching halt to field a question like this: "I'm on Chapter 6 of 'Stuff Happens' and am confused about what...
If you're an author toiling away on your next opus, how would you feel about coming to a screeching halt to field a question like this: "I'm on Chapter 6 of 'Stuff Happens' and am confused about what...
 
 
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06:01 AM on 09/14/2011
As an author hoping to publish my first book on Kindle in a few months, I hope that this new @author feature will allow me to gain a bigger following by allowing me to directly engage readers. It seems that there is a daily digest option so the author can view and respond to the questions all at once.

It will certainly be interesting to see how things progress as more and more Amazon customers become aware of the feature.
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ValdaDeDieu
Author: NOCTURNE, BLOODPACT, DEATH MISSION TRILOGY
11:43 AM on 09/09/2011
It's a terrible idea. Why is it that writing, work-intensive as is, seems to be a least respected profession? No one dreams of interrupting a surgeon during surgery to ask "Why did you do this?" No one would question Seal Team Six on techniques they've used to achieve mission objective. Nobody jumps in when an athlete is making a play...Yet it's imagined okay to do so with writers!

Most writers HATE self-promotion--while understanding it is necessary nowadays. And we love hearing from readers. I've cried at the feedback I've gotten from some of my audience, and I even follow the blog of a blind reader in the UK (who reads via Amazon's text-to-speech) about how much LONG PAST DEAD touched him, and changed his perspective.

Amazon's biting off the hand that feeds it. Marvelous as Social Media is, it's also potentially dangerous. Some people are ruder online than they would ever be in person and yet, more easily offended. What readers feel offended by an author, they stop buying their books. Amazon's penalizing the most successful authors, since they're the ones with the largest audience!

Such a feature should be capable of being turned OFF; with a polite message /disclaimer from the author.

If Amazon needs ideas on making their tablet the next best thing, if they really want to blow their competition out of the water, they need to talk to me. They're missing the boat.
11:58 PM on 09/08/2011
Totally disagree with this supposition--I don't think this is the one that breaks the writer's back. Instead, this replaces the other social media platforms for authors who are primarily interested in their own audience.

As one of the 16 authors in the Amazon beta test for the feature, I love it--of course, I'm not hugely popular enough to be bugged to distraction, but there is no one I'd rather hear from (outside of family) than my readers. Those are the people I write for and the ones who support my dream and goal, and THEY ARE MY CUSTOMERS. Why would any business owner want to hide away from their customers?And what is more important than connecting with the people who spend their valuable time on your work? Isn't that worth spending a few minutes, when most authors are really only writing an hour or two a day anyway.

Maybe people who get too "big" will resent it, but it's easy enough to be ignored--don't worry, ignore people long enough and they forget you exist.
03:53 PM on 09/07/2011
I think this is fantastic! It's really about time that Kindle/Amazon stopped claiming the author's readers all for themselves and give them at least an easy way to contact the author himself.
12:08 PM on 09/07/2011
I think we will see this issue more as one for SF/F/H writers. I write in this genre and can tell you the subject matter can get very perplexing. But I have found authors to be generally favorable on responding. I know I would!
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pakaal
Pigs, in cages, on antibiotics
03:59 PM on 09/07/2011
I write in Speculative Fiction myself. I can only HOPE to get to the point where there are so many communications directed at me I'm frustrated by all the attention!
06:48 PM on 09/07/2011
What is your book title, and where can one find it?
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AnaM
06:23 AM on 09/07/2011
Some readers need to get a life and realise that authors are not agony aunts or doting grand parents to coddle readers. If you're a reader and you don't get it. Read it again. Stop being lazy.
On a lighter note, it would be interesting to see authors like Harlon Ellison use this new medium; he'd probably go feral and tell readers what they can do with their social networks, and he'd have a point.
I think far too many new authors fall into the trap of thinking that the internet is the ideal vehicle for publicity. It's not always true and, in my view, Amazon is just doing what small presses do, requesting authors to get on board for the 'good' of it all.
Authors don't need to expose themselves to being on call - effectively - 24/7 to readers.
06:49 PM on 09/07/2011
Good point!
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pakaal
Pigs, in cages, on antibiotics
10:14 PM on 09/07/2011
I actually saw Harlan Ellison go feral, at a reading he did at MIT back in the 80s.

Harlan Ellison rocks.

Fanned.
11:26 PM on 09/06/2011
I happen to be one of the 12 authors asked to participate in the program so I can tell you first hand how it's going. So far it's been very quiet. Grant it, I am not a household name, but my novel A Small Fortune, under my pen name, Audrey Braun has been a kindle bestseller since it was released July 19th, so there are tens of thousands of readers who have already heard of me. I have another novel to be released under my real name two weeks from today. And yet, I've only received two questions for Audrey Braun, and one for Deborah Reed. The others have received only a few as well. Perhaps because it's so new and not enough readers are aware of the feature, or perhaps they're being shy about publicly displaying their questions. Time will tell. I would add that there are measures in place to keep this thing in check for the author. Should a whole list of questions appear, the unasked ones will eventually scroll to the bottom while the most recent or most remarked upon will remain up top, in a sense, weeding out the others. There is also the option of readers voting on which question they would most like asked. And the author receives just one question alert a day, with the option to answer any or none. It hope this helps to fill everyone in. And hey, feel free to ask me a question!
All best,
Deborah Reed
This user has chosen to opt out of the Badges program
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Olderandwiser55
getting older and wiser....
10:29 PM on 09/06/2011
Some authors enjoy corresponding with fans, through websites and facebook and amazon discussions. A lot of marketing going on there.

But how about that new Kindle? I was reading that article earlier today. Androids with the kindle app have the e-ink appearance when you open a book but the book cover flow might be like the pc color version.
06:33 PM on 09/07/2011
Hey Olderandwiser ! My book will be on Amazon Friday, thanks to you!!! Cross your fingers. Did u go for that blog?
10:10 PM on 09/06/2011
Kindle only supports eBooks in its proprietary AZW format. Nook, on the other hand, supports both DRM-protected and DRM-free ebooks in ePub format thus it supports ebooks from B&N store, from any other DRM-free source on the web, and from public libraries.
Nook Color is worth mentioning separately as this is a hybrid Android eReader/tablet device, something between e-Reader and iPad. Even though Nook Color has LCD touchscreen, it's a new generation screen which is anti-glare coated and is better performing in sunlight and produces less glare all of which are dooming reading on iPad. The screen is amazing and readable/viewable at wide angles.
Nook Color has several apps that already come with the device (Pandora Internet radio, QuickOffice, etc.) and hundreds of other apps are available for download. Also, you can use the Social Settings screen to link your NOOK Color to your Facebook account and your Twitter account. You can also import all your contacts from your Google Gmail account. Once you have linked to Facebook and Twitter and set up email contacts, you can lend and borrow books, recommend books, and share favorite quotes with your friends.
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JustMyWords
09:01 PM on 09/25/2011
I'm impressed - for a good year now, you've had to manage to find a way to wedge your Nook advertisement on totally unrelated posts. Well played!
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IreneL
author, journalist, blogger, speaker, journalist
08:04 PM on 09/06/2011
I am already totally distracted by Twitter and email....this might totally put me under: -) But I would try to be as nice as Susan Orlean.

Great post! Thanks for starting this discussion.
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LabRat
Common sense ain't
07:24 PM on 09/06/2011
What? Fans have never corresponded with their favorite authors before now? Really?
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pakaal
Pigs, in cages, on antibiotics
04:01 PM on 09/07/2011
Instant access is a far cry from, for example, written correspondence.
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LabRat
Common sense ain't
06:35 PM on 09/07/2011
we've had email for a bit now. Granted, one has to find the email.

I don't know, I've only written a couple of authors. (Not counting forums - then it is general discussion)
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Shelly Santiago
Blogger/Author
06:51 PM on 09/06/2011
Well I'm not sure what to think! This could be a really good thing or a really bad thing.
03:37 PM on 09/06/2011
Some writers will undoubtedly have assistants or even friends and colleagues sifting through some of the incoming missives. Others will be content to let the conversation continue without them. A common experience among popular writers will be mustering some equanimity in the face of a feedback storm.

Many will undoubtedly founder, losing productivity while becoming embroiled in online feuds, misunderstandings, and trivial pursuits. They will have to master a different and sometimes quite demanding social sphere. Their efforts to do so may degrade how they are perceived in the sphere that is their bread and butter and perhaps first love -- the word written at leisure, in consideration, and at some remove.

However, there are those who will successfully expand their brand by using social media more actively, even if as a result of public gaffes. And there will be those who will wish that branding hadn't become such a large part of their job that a second hardly went by without it, and hardly a word or action or even moment of silence could be enjoyed without second-guessing its appearance to others and effect on the pocketbook.
02:45 PM on 09/06/2011
Are you kidding me? What I would do to be bogged down with answering my FANS questions about my great book 'CIRCUS" !!! I would give my left foot for that opportunity! Okay, maybe might right foot!
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pakaal
Pigs, in cages, on antibiotics
04:03 PM on 09/07/2011
First fan!

OK, so, on page seventy one of your novel, when you wrote....

;-)
06:37 PM on 09/07/2011
Made my day Pakaal ! Okay, I don't get it. Give me a hint.
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Okechukwu Ofili
The author who wrote about his Stupidity...
01:00 PM on 09/06/2011
I am a writer and I think that is a brilliant idea. If you are a small time writer like many of us you would welcome the extra and free publicity. But if you are someone like Malcolm Gladwell with millions and millions of fans....then you might get bugged down with questions...but at the end of the day it improves interactivity....it's not like @iamdiddy answers every question he gets asked on twitter! via @ofilispeaks =)