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Leah Busque

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How to Hire Extraordinary People

Posted: 08/09/2012 9:16 am

Hiring's tough. It's not just filtering through hundreds of applications and blocking out big chunks of your day for interviews -- those are the simple parts. The difficult thing is the nagging feeling that, despite your best efforts, the perfect candidate will somehow fall through the cracks.

This feeling is deepened by screening processes designed for efficiently identifying suitable candidates, rather than isolating the absolute best match. Corporate HR departments have honed the practice of screening applicants down to an efficient, robotic filtration system that simply hasn't worked for me. That's why I decided long ago to steer clear of the "Brita" method of hiring and just trust my gut. Here's what it's told me so far:

Look at the skills, not the titles.
Corporate efficiency has led to a nasty trend of filtering resumes for keywords. This might save time, but it ensures that many of the best candidates will never make it to the interview. Break this mold. Read between the lines to discover the skills behind the titles. Ask candidates how they think their specific skills will benefit your company. Keep the ones who understand how to transfer their skills to any situation. These indicate creative problem solving abilities far more reliably than simply holding a certain position or degree. People with highly transferable skills may be specialists in certain areas, but they're also incredible generalists -- something businesses that want to grow need.

Look for the passion.
It's important to ask yourself with each applicant: "Why does this person want to work here?" Is it because the mission of your company deeply aligns with their values? Is it because you just raised a big round of funding? These things matter. There's nothing wrong with people who see a great opportunity and seize it. But these aren't the people who will live and breath your company's mission, they aren't the passionate ones. Find people who believe the world will be better when your company succeeds. That's an incentive that money can never buy.

Look for the awesome.
It's an intangible, slippery, amorphous distinction, but you'll know awesome when you see it. This is your business, your baby, your dream. You need more than a candidate with incredible experience, you need someone who will help define and defend your company culture. Figure out what this means for you and put it front and center in every interview.

Look for the transparency.
You can tell a lot about a candidate's communication style by the way they approach the application process. Are they forthcoming with references and links to professional networks? Do they speak candidly about past triumphs and failures? Are they quick to respond to emails and phone calls, and do they answer questions directly? Transparent candidates are often the ones that have the same mission as the hiring manager -- figuring out whether they are a good fit for your company.

Look for the hustle.
Some people revel in getting their hands dirty. These are the people that make startups grow wildly. People with hustle also tend to be much more agile -- they're the water that goes around the rock. These are the people you want around when everything goes wrong. They're also the people you want beside you when everything goes right. Every single person hired into our company has the hustling heart of an entrepreneur, and it's made all the difference in the world. So how do you find these people? Look for those who've taken big risks in their lives and careers. People who've pushed the rules and failed hard bring a lot of lessons with them.

Look for the person, not the position.
Sometimes a candidate comes along that's perfect for your company. He's got skills, passion, energy, enviable hustle, and ironclad integrity-- only you don't have anywhere to put him. This has happened with a few of the key members of my team, and it's how I learned that the most important thing is getting the best people around the table.

 

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Hiring's tough. It's not just filtering through hundreds of applications and blocking out big chunks of your day for interviews -- those are the simple parts. The difficult thing is the nagging feelin...
Hiring's tough. It's not just filtering through hundreds of applications and blocking out big chunks of your day for interviews -- those are the simple parts. The difficult thing is the nagging feelin...
 
 
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02:27 PM on 08/13/2012
First impressions are often wrong. Sociapaths are very good at presenting an excellent pdrsona and can turn out to be a nightmare.
Companies have to mold people into what they want. The very idea a candidate is there to help the company is a farce.
Did dimon better jp morgan? Did the pennys ceo increase sales?
Of course not, people work to better themselves and make money to better their lives.
I think we should ask hr peoplr how they intend to inhance our working experience and make our lives better?
We cannot because we are peons.
11:31 PM on 08/12/2012
Leah, refreshing article. We practice what you are preaching at Roku. It takes a nimble recruiting team and open minded hiring managers, but it can be done. These principles also tie closely with our entrepreneurial culture. Thanks for the reminder to all.
05:52 PM on 08/09/2012
"Look for the person, not the position." That went out the window a long time ago. But that is important. Larger companies are horrible at hiring because they have cut their staff and brought in automation. Companies also want the perfect fit between resume and job description. Often the very best the extraordinary are quite often turned away and discouraged by the businesses in USA, the business of medium to large business have lost their humanity, it is all short term and immediate profit with integrity, do the right thing discarded.
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johnnymainstreet
05:28 PM on 08/09/2012
Continued......The real problem is that HR has become the biggest obstacle in the process. Everything changed once they renamed "personal" to HR Department. HR is only their to protect the company from law suits and write policy manuals, with the exception of “screening” resumes and most likely discarding the best applicants, their useless in the hiring process.
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johnnymainstreet
05:28 PM on 08/09/2012
Leah, Great suggestions. I only wish that more HR Departments would follow your lead. I'm in my late 50's and have worked for a number of Fortune 50 Companies along with owning my own business for the last 15 years. The problem as you stated is that hiring managers don't follow their gut any longer. Their too afraid of making a mistake so they follow the "script" of HR and as you mentioned “Corporate HR departments have honed the practice of screening applicants down to an efficient, robotic filtration system that simply hasn't worked for me. That's why I decided long ago to steer clear of the "Brita" method of hiring and just trust my gut"
Hiring managers used to trust their gut; they would interview real people (imagine - they actually let them in the building) and would talk with them and trust their own instincts that the applicant’s skills would be "transferable" to a new job/position. Today, they (HR) want an exact match to either the job description or they want to hire someone from their competitors that was doing the exact same thing somewhere else. "They" claim that they are no qualified applications, but plenty of jobs? The reason is that they refuse to hire anyone and give them an opportunity to transfer their skills. In the business world, almost all skills are transferable, it's not brain surgery.