iPhone app iPad app Android phone app Android tablet app More

Featuring fresh takes and real-time analysis from HuffPost's signature lineup of contributors
Lindsay Garvey

GET UPDATES FROM Lindsay Garvey
 

iPhone Alarm Glitch: How It Cost Me My Job

Posted: 01/04/11 03:18 PM ET

Dear Mr. Jobs,

While you may think that a faulty iPhone or a simple glitch that eventually resolves itself has little effect on the general iPhone owning population, I'm here to tell you differently. I work as a server at a popular new restaurant in Somerville, MA; or, at least, I did. Having two Bachelors' of Arts and experience in a variety of professions, you may think I am overqualified for a job as a server. You'd be right. But alas, I have not been able to find employment within my fields of expertise, so I fall back on my experience within the service industry as a means to pay my bills while searching for better, more gainful employment.

I had to work New Year's Eve from 3:30 p.m. to 4 a.m. Upon arriving home, I got myself ready for bed and set my iPhone alarm for 10 a.m. This would have given me ample time to wake up and ready myself for my 12 p.m. double shift on New Year's Day. In an industry where one is expected to keep late hours, but also show up on time to ensure professional and fine quality service to patrons, my alarm clock is essential. When I don't get to bed until 5 a.m. because of a late night of work, I am prepared for the fact that I will only get 4 or 5 hours of sleep; yet, my body will not naturally wake up on that amount of sleep. An alarm clock is the only way to ensure that I am up on time to go serve brunch to people much like you, your friends, and your family. While such a job may seem insignificant to some, it is the only thing keeping me paying $100/mo for my iPhone service. Upon my termination, I was told that I was wonderful, but that my tardiness was unfair to the other employees. So, Mr. Jobs, I'd like to let you know that you have officially, directly contributed to unemployment in 2011. If you had warned me about the glitch, I could have at least picked up a $5, battery-operated alarm clock that would have saved my job. Now I'm unemployed in a time when jobs are not easily had, and I am short on my rent. So, Happy New Year to you, Mr. Jobs. I hope you remember to shoot me an email next time there is any chance of a glitch. (Just a note, my iPhone bill payment will probably be late this month.)

Best,

Lindsay Garvey

 
Dear Mr. Jobs, While you may think that a faulty iPhone or a simple glitch that eventually resolves itself has little effect on the general iPhone owning population, I'm here to tell you differently.
Dear Mr. Jobs, While you may think that a faulty iPhone or a simple glitch that eventually resolves itself has little effect on the general iPhone owning population, I'm here to tell you differently.
 
 
  • Comments
  • 1,006
  • Pending Comments
  • 0
  • View FAQ
Comments are closed for this entry
View All
Favorites
Bloggers
Recency  | 
Popularity
Page: 1 2 3 4 5  Next ›  Last »  (26 total)
03:00 PM on 01/28/2011
Lindsay, it's been a month since you lost your gig, and you haven't graced us with any more deep insights since your missive to Apple. Where did you go?
03:48 PM on 01/09/2011
Just stop! I read this nonsense the other day. I have an iPhone, my girlfriend has an iPhone, my best friend has an iPhone. None of us were late for anything, we all knew about the glitch. And, I'm a poster boy for slackers, just look at my username! I also love the beatles! But, this is ridiculous!
For the record, you're the one talking about your job being insignificant. No one else is saying that. Also, to the commenter who said that they're astounded by the amount of "hate" in response to this article, and that we're all right wing trolls, get a life. It's about personal responsibility. For example, I used to live in an apartment where the power would go out often in the early morning hours, 2:00, 3:00 am, usually while we were sleeping. It would go out for like a second, but I'd wake up in the morning for work, and see my alarm clock flashing "12:00". So, I had a backup. This was actually when I didn't have a cell phone. It's not ridiculous to have a backup, just like it's not ridiculous to have a deadbolt lock, or a seatbelt etc.
Tardiness isn't fair to other employees, by the way.
03:34 PM on 01/09/2011
Hmm. I don't have an iPhone and I was aware tehre was some sort of problem about to happen with them come New Years' Day. An owner should have, too.
Second, withtwo BA's and professional experience, maybe the problem is with the poster and her employment options.
Third, if she's being forced to work the kind of hours described, maybe the emancipation provided by the iPhone glitch was a blessing in disguise.
Last, maybe an iPhone with $100 a month service ismore phone than a wait person really needs.
photo
HUFFPOST SUPER USER
jsgaetano
Legum servi sumus ut liberi esse possimus
03:20 PM on 01/09/2011
Is this a parody?
 
Anyway...
If you had warned me about the glitch, I could have at least picked up a $5, battery-operated alarm clock that would have saved my job.
 
Or if you found the job important, you could have picked up a $5 batter operated alarm clock.
 
I have THREE alarms in the morning.  I can reliably count on two of them... and it's not always the same two.  None of them are an iPhone, and an iPhone purchase wouldn't have made me throw away those three alarms either.
 
It's not Apple's responsibility to make sure you get to work on time... it's your own.
12:59 PM on 01/09/2011
Doesn't sound like this was your first time late.
HUFFPOST SUPER USER
reading2009
Down the rabbit hole and through the looking glass
02:57 PM on 01/09/2011
exactly my thought!
12:57 PM on 01/09/2011
Wow. So when will you be filing suit against Apple, Lindsay?
This user has chosen to opt out of the Badges program
photo
12:41 PM on 01/09/2011
Hmmm...

1) Why don't you have the $5 alarm to begin with?
2) Don't count on cell phones, because when has technology ever proven 100% reliable?
3) Clearly one tardy instance won't get you canned. What else have you done to deserve this?
4) Why on earth are you paying for an iphone when a $40 bill for a simple flip phone could save you at least $60/mo? Perhaps you should consider how you budget your finances?
5) Why don't have the $5 alarm again?
11:28 AM on 01/09/2011
take some responsibility for your actions and not blame a phone! so it's not hard for employers to fill your position but do they really have time/resources to interview and train employees so easily? My guess is there were other factors building up to this firing. At 18, I got fired from my first job. It was a crappy summer job that I didn't take seriously, came back late from breaks, goofing off, etc. The boss (a family friend) gave me plenty of hints that he was getting fed up but I just kept on being a crappy employee. One day I arrived late (again) and got fired. Of course - in my immaturity - I blamed them for firing me for being 5 minutes late and complained to everyone...poor innocent me! It wasn't until I was a little older and wiser that I realized they probably should have fired me sooner - I would have!
I use my cell phone for an alarm clock but anytime it's necessary for to be up at a certain time (and certainly if my job depended on it) I set an extra alarm just in case - it's called being responsible. It's sad that someone writes an article like this and then whines about losing their job - especially when said phone is expensive and $100 a month phone payments are out of many people's reach in this economy. poor poor girl.
HUFFPOST SUPER USER
mike dougles
11:20 AM on 01/09/2011
I find it hard to belive if she was such a great worker that she was canned for being late 2 times. Get the feeling from reading this she was late a lot.

Maybe at her next job she will make a point of getting to work on time, and if something happens car accident, subway delay, she will have the sense to call work and say I am running late here is why.


I find most bosses just need to know what is going on to adjust to it.

If it is a habit you picked a bad economy to do it in.

Everone is replaceable.
photo
HUFFPOST SUPER USER
jsgaetano
Legum servi sumus ut liberi esse possimus
03:23 PM on 01/09/2011
My observation is that many employers are under pressure to cut headcount... and if someone hands their employer a reason, they're likely to jump on it.
 
Most employers don't like firing people.  So if they are handed an "easy out", it will stop them from having to pick someone at random, then tell that person they were fired just because some beancounter wanted someone fired.
photo
HUFFPOST SUPER USER
CaptainFrogbert
10:47 AM on 01/09/2011
Seriously? You rely THAT much on a small computer? Here's a hint: Next time try having a friend follow up and call. Set 2 Alarms. Have your boyfriend/girlfriend roll over and nudge you when THEIR alarm goes off (because you asked them to set it to help you out).

It's not Steve Jobs fault that you missed your wakeup call.

On the other hand, it IS amazing that this is the first really serious glitch in the iPhone's history. Imagine all the complaints we'd be hearing if people felt it was acceptable to blame Bill Gates personally for all the missed appointments, lost documents, and other screw up associated with Windows!
01:14 AM on 01/09/2011
Ever here of backup? Never rely on a single device for something as vital as you described. Tech does fail and sometimes it fails at the most inconvenient of times.
HUFFPOST SUPER USER
Teri Springer
Educated and Opinionated
02:15 PM on 01/08/2011
Also from the original article: "Garvey said she had been late to work two weeks prior, because of family issues. Her boss gave her a warning, which Garvey said she took seriously."

Let's see, her alarm had already failed to go off previously AND she had already been late to work once before and received a warning.....but it didn't occur to her to get a battery-operated or wind-up alarm clock as a back up?

She got exactly what she deserved. Hopefully she learns a lesson but, going by the fact that she blames Steve Jobs for her own lack of maturity and common sense, I doubt it.
HUFFPOST SUPER USER
Teri Springer
Educated and Opinionated
01:44 PM on 01/08/2011
Hmmmm....interesting detail in the original newspaper article: " It was not until Sunday morning when her alarm didn’t work a second time, that Garvey thought there might be a glitch."

So, the alarm had failed her once before but she STILL trusted it? As for the glitch, does the woman live under a rock??? I don't even OWN an iPhone so have no reason to have read about the glitch but I was aware of it prior to New Year's Day.

Sorry. I didn't buy the story to begin with but, the fact that she had already experienced an alarm failure just tells me she is not too bright (2 degrees notwithstanding), has no common sense and, like so many people today, likes to blame her failures on someone or something else.
02:21 PM on 01/08/2011
The first time it doesn't work, you assume it was something to do with you. The second time, you look for all possible causes, including the device itself. So, what she experienced is quite normal.

Regarding why she hadn't heard before...Probably, because, unlike you, she doesn't have too many hours to spend on blogs or other unneeded sites for information unneeded for most.
HUFFPOST SUPER USER
Teri Springer
Educated and Opinionated
02:34 PM on 01/08/2011
Well, another interesting tidbit- she HADN'T been late to work "one time before" (as she claimed). According to an interview with her former boss, tardiness was a habit with her.

First, where did I say I read about it online? There ARE ways to get news other than on the internet. As for the time I spend, I'm on vacation and happen to read the NYTimes on line. Some of us actually still like to keep up with the news. And if you expect me to believe that she doesn't read the paper, watch the TV news or listen to the news on the radio (not all of them, just one of them- the report was everywhere) puleeeeze. Everyone I know knew about it....even my niece who, being a surgical resident, has less time to keep up with the news than pretty much anyone else and, again, does not own an iPhone (and is very glad she doesn't).
photo
gwenhyvr
If you can read this, thank a teacher.
11:58 AM on 01/08/2011
There is a lot a hatred here directed at a hard working young lady, in the guise of reading "truth" in between the lines of her story. Have not these hateful commentors tried to hold a job in this economy? I have a young friend who was fired from his short-order cook job for being late by 25 minutes ONE TIME because he missed his bus transfer. His employer said he had 10 people who wanted his job and he could pay them less. My friend's 16 months of exemplary service meant nothing in this "employer's economy." AND...all young people want or feel they need to learn & have the latest technology to keep up to date in this wired/wireless world. She works....correction: worked, to pay her i-Phone bill. Why question her possesion of an iPhone? Sounds like right-wing trolls to me, because it smacks of the old, reagan-blessed, untruthful "welfare queen in a cadillac" worldview. Haters: just go away to your cozy teabag world where unemployment is all the unemployed's fault.
01:28 PM on 01/08/2011
@gwenhyvr - Next year for Christmas have your unemployed friend buy you a clue. The service industry doesn't work that way. They may have looked for reason to fire your friend and that was what they used, but it costs money to train people. The industry doesn't just roll employees to roll them. As far as Lindsay goes. She's either lying or its just a story to get the iPhone/Droid trolls riled. Please, when commenting on things you don't understand get advice first.
photo
HUFFPOST SUPER USER
Shaun Hensley
The American Experiment has failed
08:07 AM on 01/09/2011
Please. Servers and short order cooks are a dime a dozen, they can be trained in any establishment and the can transfer skills learned from one establishment to the other with ease.

Ergo, it's easy to dump them and finding a suitable replacement requires a short orientation, not training.
HUFFPOST SUPER USER
Teri Springer
Educated and Opinionated
02:38 PM on 01/08/2011
If you read the original article(s) you will find out that, first of all, her alarm had already failed to go off the day before and 2) this was indeed NOT the first time she was late. According to her it was the second time, she had received a warning and had "taken it very seriously." (but not seriously enough to make sure she got up on time for work on New Year's Day). According to her boss, her tardiness was habitual. Considering he can document the fact of her tardiness, I tend to believe him.
11:54 AM on 01/08/2011
Hey lady. You have been show to have been habitually tardy to work and you jump on this as an excuse. Grow up, take responsibility and stop making excuses. This is a grown up world, act like one.