Louis Provenzano
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As Chief Executive Officer, Louis is responsible for Language Line Services’ world-wide operations. He is the recipient of the prestigious "Raquel Cashman Language Access" award from the International Medical Interpreters Association (IMIA), and the “Friend of CHIA” award from the California Healthcare Interpreting Association (CHIA) in recognition of the company’s ongoing efforts to create new solutions to improve healthcare for limited-English speakers. Louis also received the 2007 Latin Business Leadership Award for his work with San Francisco’s Hispanic community. He has held Executive Board positions with CHIA, and actively works on behalf of the Monterey Language Capital Advocates Council and Monterey Peninsula Chamber of Commerce. He is a current member of the Board of Directors of United Way Monterey County as well as a member of the Fundraising Committee for the Business Sector. Prior to joining Language Line Services in 2004, Mr. Provenzano served as Vice President of Worldwide Sales within the eFinance division of Metavante, one of the nation’s largest banking and payment technology providers. In this role, he directed a wide range of sales and account management activities, along with the integration of corporate acquisitions, leading to significant growth during his tenure. Louis also served as Vice President of Worldwide Sales for Pitney Bowes and Reuters America in their electronic/banking divisions. He is a member of the Board of Directors of Language Line, Inc.'s holding company, Language Line Holdings, Inc. Louis received his B.A. from Boston College in Romance Languages and International Business Law. You can read Louis' comments on our industry, legislation and other topics here www.louisprovenzano.com or on Twitter www.twitter.com/louisprovenzano. You can also read his recent messages regarding Corporate Social Responsibility as well as Environmental Responsibility.

Blog Entries by Louis Provenzano

Open Letter to Hospital Compliance Officers: Questions to Ask as Standards Enter Pilot Phase

Posted January 5, 2011 | 15:31:32 (EST)

New and revised Joint Commission requirements for language and interpretation standards took effect this month on a year-long pilot basis for healthcare providers nationwide. The aim is to improve patient-provider communication and ensure patient safety. Among the requirements: Proof of interpreter training and fluency competence, which is often difficult to...

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State of Oregon First to Adopt National Certification for Medical Interpreters

Posted December 23, 2010 | 14:36:10 (EST)

The National Board of Certification for Medical Interpreters announced today that the State of Oregon has become the first state in the nation to officially adopt and endorse the Certification for Medical Interpreters (CMI) through the National Board.

Patients in the United States with limited English proficiency...

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Census Bureau Survey Draws Attention to Need for More Proactive Multicultural Approach

Posted December 20, 2010 | 12:18:02 (EST)

The release this past week of the Census Bureau's American Community Survey (ACS) makes it clear that America's ethnic makeup is changing much quicker than ever before, raising questions about how we as a country should support the evolving needs of a truly multicultural population.

The suburbs are...

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Protections of Justice System Should Apply to Us All, Even Non-English Speakers

Posted November 23, 2010 | 15:48:30 (EST)

The Supreme Court of Georgia's ruling today that defendants with limited ability to speak English have a constitutional right to court interpreters is an important victory for one in five legal U.S. residents who have trouble with the language. The American Civil Liberties Union, the ACLU of Georgia and Legal...

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Open Letter to Congress: Two Employee Misclassification Bills Deserve Support

Posted October 18, 2010 | 13:31:06 (EST)

Two bills recently introduced in Congress take on the issue of employee misclassification which puts companies that properly classify their workers at a competitive disadvantage and costs the government and taxpayers billions in unpaid taxes. Both bills deserve the full support of our elected officials and neither is getting enough...

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Hospitals Must Overcome Language Barriers to Save Lives, Cut Costs

Posted October 4, 2010 | 13:19:52 (EST)

More than 60 million people - about one in five legal U.S. residents - speak a language other than English at home, and it's not all Spanish, with more than 176 different languages and dialects spoken across the country. Not having the right support in place to overcome language barriers...

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Open Letter to IRS: End Employee Misclassification Now

Posted August 9, 2010 | 14:15:58 (EST)

With the federal government continuing to face record deficits, it's time for the IRS to get serious about the practice of employee misclassification, which will continue to add billions in tax losses if left unchecked, thus causing widespread damage to our nation's economy.

Misclassifying actual employees as independent contractors...

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Obama Gets It Right in Arizona

Posted July 15, 2010 | 17:11:37 (EST)

As the Democrats begin to worry about the potential impact on Fall elections of the Obama administration's lawsuit against the Arizona immigration law, this is no time to back off. Decisive action and leadership from the top is a must in a country whose racial and ethnic makeup is evolving...

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Language Access and the Prevention of Medical Errors

Posted May 24, 2010 | 19:20:15 (EST)

The case of Francisco Torres, a Spanish-speaking patient in Riverside, Cali., who had the wrong kidney removed during surgery, once again gives the medical community reason to pause and consider the absolute necessity clear communication plays in avoiding catastrophic medical errors. While wrong-site surgery can happen without a...

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Arizona's Immigration Law: Racial Profiling at Its Worst as 10 States Explore Copycat Legislation

Posted May 7, 2010 | 11:01:08 (EST)

Scrutiny of Arizona's new immigration law SB1070 continues to heat up with everyone from President Obama to Los Angeles Mayor Antonio Villaraigosa, even Republican candidate for Senate Marco Rubio in Florida denouncing it while at the same time legislators in at least 10 states including Utah, Oklahoma, Colorado, Ohio, Missouri,...

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Non-English Speakers Struggle To Get Up To Speed As States Try To Keep Them Off Roads

Posted April 19, 2010 | 12:59:18 (EST)

Nine states currently offer an English-only written driver's license test and at least three others - Georgia, Missouri and Tennessee - are actively pursuing legislation to join that list. Those in favor of such laws say not speaking English is a safety issue on the roads. Their counterparts say it...

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Misclassification of Workers Puts Courts, Due Process in Jeopardy for Limited English Speakers Here Legally

Posted March 16, 2010 | 15:26:15 (EST)

The federal Civil Rights Act requires state courts that receive federal funds (virtually all of them) to provide properly-credentialed interpreters in all civil and criminal cases of limited English proficient (LEP) individuals here legally in the United States. The constitutional guarantees of access to the courts, due process, equal protection...

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Not All Interpretation Services Are Created Equal

Posted January 26, 2010 | 15:09:14 (EST)

As a result of the devastating earthquake that recently hit Haiti, roughly 40,000 Haitian immigrants will soon arrive in the United States, mainly for medical treatment. However, they'll be going into areas where their native language, Haitian Creole, will act as a barrier to receiving the services they need. Situations...

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Language Interpretation Services in Health Care Industry Reach Tipping Point in 2010

Posted December 26, 2009 | 14:50:42 (EST)

More than 24 million U.S. residents speak a language other than English or have trouble communicating clearly without resorting to their native tongues. The new health care plan being debated in Congress promises to bring millions more of these legal immigrants into a system already struggling to communicate with patients...

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