More

Featuring fresh takes and real-time analysis from HuffPost's signature lineup of contributors
Marcia Kerz

GET UPDATES FROM Marcia Kerz
 

Let's Bring Aging Americans Into the Information Age

Posted: 12/21/10 01:46 PM ET

As young Americans have become the most tech-savvy generation in history, the generations preceding them have not kept pace - to the detriment of their economic and even physical well-being.

Technology literacy remains a critical challenge for mature adults; the Pew Research Center reports that only 42 percent of adults age 65 and over use the Internet, compared to 79 percent of adults overall.

Why is that so vitally important to the health and financial status of mature adults? Consider, first, that every day, more information about Medicare and prescription drug benefits is available online. This information, when understood and applied, can improve older adults' health and finances. But many eligible seniors are not receiving the benefits to which they're entitled -- often because they're unaware of them or lack the skills to apply for them.

Meanwhile, among working adults aged 55 or older, the unemployment rate has more than doubled over the past three years, making the current downturn particularly painful for older Americans. Partly as a result, The National Council on Aging reports that nearly one-third of Americans aged 60 and older are economically insecure, living at or below 200 percent of the poverty level ($21,660 per year for a single person). They face a daily struggle with housing and health care bills, inadequate nutrition, access to transportation, and ever-diminishing savings.

One reason for this situation: Many older adults are struggling to find or keep jobs that require some proficiency with technology but offer little on-the-job training. Job openings are primarily advertised online, and job-seekers need technology skills just to apply. While older employees are rated highly for their judgment, attendance, punctuality and quality consciousness, their lack of computer skills makes them an endangered species in the workplace.

These workers share a great and growing need for training in computer skills. But this training must be tailored to their learning styles, so that it does not leave them even more intimidated, frustrated, and unprepared.

As they address the problems of long-term unemployment and an aging population, Congress should therefore consider how to fine-tune the nation's major skills training and job placement program for older Americans, the Senior Community Service Employment Program (SCSEP). The program needs to meet the needs of older workers and retirees in the Information Age.

Established under section 502e of the Older Americans Act, which is on the table for reauthorization this coming year, SCSEP should incorporate the lessons of successful programs for seniors. That is why Rep. William Clay (D-Mo.), with GOP support led by Republican Rep. Jo Ann Emerson (R-Mo.), has introduced legislation providing for SCSEP to collaborate with national and community service programs, as well as nonprofit workforce training programs with proven track records.

We know older adults can learn these skills. A recent University of Miami study provides evidence of the effectiveness, for example, of the Connections computer and Internet courses offered by OASIS, a St. Louis-based nonprofit. The Connections program uses a well-researched curriculum and proceeds at an appropriate pace for older adults. The University of Miami study found that participants gained both general computer knowledge and more-specific Internet knowledge at levels far surpassing gains by control groups.

The federal government is attempting more and more to invest in what works and ditch what doesn't. Workforce development agencies can better help older adults increase their value in today's challenging job market by using evidence-based programs to help close the technology gap.

There's room for debate about recent calls to raise retirement ages and modify Medicare and Social Security. But as Congress decides on renewing the Older Americans Act, lawmakers from both parties should be able to agree to improve the nation's major training program for older Americans. In the era of laptops, search engines and social networking, older Americans increasingly need the same tools to work, communicate and take care of their health that their children and grandchildren use. Considering their age and the circumstances of today's economy, they may even need them more.

 
 
 
  • Comments
  • 32
  • Pending Comments
  • 0
  • View FAQ
Comments are closed for this entry
View All
Favorites
Recency  | 
Popularity
Page: 1 2  Next ›  Last »  (2 total)
11:22 AM on 12/29/2010
I work a 2nd job as technical support and i dont work early mornings. Why? Because thats when all the old people call in. Theyre the most difficult customers to deal with. Not because they dont know, but because theyre the most likely to be rude, and the most likely to get upset and fly off the handle. Theyre also the least likely to understand anything Im saying next to non-native english speakers. Not because they dont know the lingo but because they dont listen. When I give them very simple instructions theyre just not able to process it. Theyre also the most likely to think (or not) that theyre getting ripped off or that theyre being lied to because theyre not aware of what they dont know and what other people do know. Theyre also the least likely to read things that are on the screen and want everything done for them so they can do the least thinking possible. Sorry but its extremely rare to get an older person that knows what theyre doing. More rare than the old folk that think they know what theyre doing or pretend to know what theyre doing but have no clue either. Sorry old peoples but teaching you its like teaching kids.
photo
crayola 08b
i'm just a little crayon in a big box.
06:42 PM on 12/22/2010
aging americans? so that's like, um, everybody, right?
photo
HUFFPOST SUPER USER
MiddleMolly
Working to better the USA!
10:22 PM on 12/22/2010
Hmmm... That's .. true, crayola!
photo
HUFFPOST SUPER USER
CarlIII
Liberal Virginian living in Remlap Alabama
01:36 PM on 12/22/2010
I'd by into this crap if the year was1990 not 2010. I'm 60 and work in IT. I work with Macs and PCs. In 1990 I was 40 and made the transition from telecommunications to computers. millions of my peers have learned computers in the last 20 years. Why didn't half of these over 65 ones not learn? they were 45 to 60 in 1990. It's just fear. My mother is 84 and she and her husband Methuselah refuse to learn how to use a computer. I don't like it but it's their right to not use one.This is 2010. Every old person who wants to learn how to use a computer has done so by now. Leave those old folks alone and move on.
11:49 AM on 12/22/2010
I smell a possible profit seeking motive. I am sixty one. I been around computers since their inception with in most businesses and schools with the old TRS 80. I've kept up. And I can't get a job interview. I know my way around at an advanced level in most graphics programs, replace and upgrade components on most machines and can do things with the major operating systems most kids can't even imagine.

Are you seeking federal funds? And how long do you think you can use that premise for a business model?
11:14 AM on 12/22/2010
Get real. Most of the seniors I know are very computer savy. More knowledgeable then many younger people. Seniors won't be interviewed for job openings even with computer skills simply because twenty something supervisors don't want to.
09:10 AM on 12/22/2010
You can't bring anyone anywhere unless they want to go. Being computer saavy is not enough to get hired. You have to be able to do something on the computer besides opening Outlook and reading email. In most cases you have to program i.e. automate tasks. This is anathema to most people.
photo
HUFFPOST SUPER USER
MiddleMolly
Working to better the USA!
11:10 AM on 12/22/2010
Even if it is not, if you are older, it is unlikely you will be hired.

The big key with technology isn't what you know; it's how quickly you can adapt to the next new thing. Training won't necessarily help people if they can't "figure stuff out" on their own.
11:16 AM on 12/22/2010
I don't think the problem is seniors can't "figure stuff out", I think it's because their younger supervisors are afraid they are more capable of doing just that.
HUFFPOST SUPER USER
rucognizant
08:06 AM on 12/22/2010
Then there is the NOT SO SMALL MATTER of my student loan. Yes I did go BACK TO COLLEGE TO LEARN technology. As an Artist I needed it to function in the BRAVE NEW WORLD of technology.
No-one however clued me in to the fact that employers wouldn't hire 58 year old women in Graphics fields; under the ASS-U-ME- tion that youth were better on the computer........they didn't TRY ME out just didn't hire me. therefore I was forced to take "early" SS Widow's Pension, locking myself into 2/3rds of my husbands income of the 80's................FOR ETERNITY! Forget the student loan payments! Yes they a can garnish my SS income sole source of living income!
Tell me how computer "training " is going to help!
I got my Grandchildren started in their techy knowledge!~ They call me Techy Gramme!
Thanks for the names of the politicians I need to contact!
photo
HUFFPOST SUPER USER
MiddleMolly
Working to better the USA!
11:08 AM on 12/22/2010
I started back to school to get an MS in Computer Science a few years ago, just as the Recession broke. I could not finish due to financial concerns. I'm still not sure, had I completed that MS degree, if I would have been hired... as a woman who would have been around 58 when I finished.

I understand your frustration.
11:18 AM on 12/22/2010
You can always freelance, the computer opens up those sort of opportunities.
HUFFPOST SUPER USER
rucognizant
07:56 AM on 12/22/2010
IT'S the MONEY Honey!
NOT THE LACK OF TRAINING!
I've been through 3 THREE computers, in the last decade, because the for profit corporations in the tech field, Yes GATES JOBS, & the CEO's at HP, yeh remember her,? Fiorino?
Adobe,Corel, etc etc.......KEEP UPGRADING, making older equipment obsolete!
I just got my SS income statement for 2011.....$891. per month, same as 2009,'10..They couldn't even ROUND IT OFF TO $900.? That's only $ 108.00 for the entire year............Just $18.00 more than I spend EVERY 2 MONTHS AT STAPLES FOR PRINTER INK! That is $540. for the year......
11:24 AM on 12/22/2010
You need to stop printing so much. There is really no good reason to spend that much on printing ink. You my dear have one thing I don't your Social Security check. And you really don't need to upgrade as much as you have. I am still using a custom built PC from 1999. I've upgraded to XP and I have upgraded a couple of PCI cards and ram but I haven't run out and purchased a new computer. It is reaching it's limit but I can still design and sell graphics using Adobe and Corel software. And I do through a network of freelance sites.
HUFFPOST SUPER USER
laoshi
my micro-bio is now not empty.
08:33 AM on 01/02/2011
Upgraded to xp? From windows 95? Hmmmm.

I have to say that the over 50 gen that were not involved in a technical field are at a disadvantage. I have seen quite a few that one finger type.

That said, I sympathize - we let all the manufacturing jobs go and it sucked the life out of our economy in all areas. We bought the globalization is inevitable cool-aid and here we are. It seems like the only thing we export is violence.

We need to think of an economy as an ecosystem. You need a diverse economy to have a healthy one. And if that means subsidizing manufacturing with tax dollars, it would be money better spent than propping up banks and invading countries.
07:05 AM on 12/22/2010
I agree with MiddleMolly. It's not so much that we aren't computer savvy as it is prevalent age discrimination in the job market and with unemployment figures so high I don't see that changing much.
photo
HUFFPOST SUPER USER
Rachael Crawley
Canadian and proud
03:30 AM on 12/22/2010
My father is 73 years old, stubborn as anything, and you couldn't get him online with a gun to his head. A lot of people just don't want to take on something so vast.
11:26 AM on 12/22/2010
For everything there is a season, perhaps you father realizes he's writing his prologue and he doesn't wish to do it on a computer. That's his call. And you should respect it.
10:43 AM on 12/29/2010
just because your underwear is comfortable doesnt mean you shouldnt change it.
photo
HUFFPOST SUPER USER
MiddleMolly
Working to better the USA!
01:34 AM on 12/22/2010
I'm sure there is some truth in this, but most of my friends and former co-workers were computer geeks and whiz kids since the late 60's and 70's. Many of us are unemployed and "looking". We weren't intimidated by computers in 1970; we aren't now. But we are older and we aren't getting hired. In the case of the many people that I have known for decades, it isn't that we don't know or can't learn new computer skills: It's age discrimination pure and simple.
11:29 AM on 12/22/2010
Very true. Many of us are the people the young folks call to fix their computers when they have failed to do routine maintenance tasks. I know I can get into some computers and fix them when the professional tech's tell my grandkids to buy new ones.

I stopped applying for jobs and rely on freelancing now, because I never got called for an interview.
photo
HUFFPOST SUPER USER
Oceras
A little inductive reasoning is a dangerous thing.
12:39 AM on 12/22/2010
I agree that more older people (in which group I include myself) should become more literate in current technology. However, the article, as excellent as it is in some respects, comes a little close to blaming the "victim". There is an insidious aspect of the modern technology industry viz a viz older people. A friend of my wife's remarked to her once that, as you get older you start to become invisible. It struck a chord. We began realizing that this is indeed true. And it is true of modern technology. To prove this to yourself, look at technology ads and look at the percentage of older people in them. (This works for ads of all sorts, not just technology ads.) We are for all intents and principles invisible. It's not that some technology ads don't have some older folk. Some do. But look at their placement in the ads, look at the action in the ads, and listen to the music in the ads. They don't appeal to me. I imagine they appeal a lot less to older people who are not as technologically literate as I am.
You can give us the tools to escape from a box, but you also have to give us a reason to want to get out.
11:31 AM on 12/22/2010
I only see the old folks in pharmacuetical ads.
Jangocat
It's the economy stupid...
09:29 PM on 12/21/2010
Noble idea, problem is you can lead a horse to water but you cant make them drink. I have done a lot of tech support in my IT career and some people just don't want to learn. They proudly tell you "I don't know anything about computers". Then when you try to teach them they don't even try to learn anything, they just want someone else to fix it. They will call you back for the same stupid training issues over and over. I'm not just talking about old people either, I'm talking about people of all ages working for a large retail chain.

And I don't mind helping the most computer illiterate person one bit as long as they try, I love to teach people. But the ones who take a defeatist "I can't learn anything about computers" attitude are very irritating. Especially due to the fact that their job requires at least basic computer literacy. It's actually surprising how much computer illiteracy is still tolerated, considering PCs have been around since the 80's. We have people in our corporate office who can barely use excel, word, and outlook. I often wonder how these people got a job and why are we still employing them. Because their training issues are a drain on IT resources, and we have better things we could be doing.

Anyone who truly wants to learn about computers can, the problem is some peoples lack of desire to learn.
06:40 PM on 12/21/2010
This suggestion will work for both the older and the unemployed worker. And it needs to be done.

Many of the long-term unemployed no longer have the resources to land or keep a private-se­ctor job it's time for the government to step in and make them employable again. Anyone that knows how to work an Excel spreadshee­t can do this.

Now if we would just help the unemployed by fixing the infrastruc­ture but not in the way that comes to mind. The movement of government documents from unstructur­ed to structured and the creation of EHR for all medical records are highly labor intensive jobs that require XML but can be learned quickly by the unemployed­, the creation of these would provide on the job training, could be done on second or third shift using the computers at our schools and since XML is the next large productivi­ty tool for small and medium size businesses over the next decade the experience is needed by private industry.

Under the current $42,000 for Doctor's offices to convert to electronic records most of the work would be done in India depriving America of a much needed middle-cla­ss skill set because categorizi­ng informatio­n, XML and informatio­n is a growing industry.”
photo
HUFFPOST SUPER USER
Guitarsandmore
devoted father, community activist, musician, reti
05:52 PM on 12/21/2010
People who are at or close to the poverty level can not afford to purchase broad band internet access or a computer. Dial up just doesn't get it anymore.

Computers in a central location like the library can be helpful for those with enough initiative and intelligence to pursue their options.

People over 65 are not worried about finding a job because most of them are retired.

Many retired people are not in such good health and so high stress is discouraged by medical doctors. Plunging older Americans into an unfamiliar world is high stress (unless they are already accustomed to using the internet).