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What Do Business Schools Teach Now?

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The business landscape looks like nuclear winter: Merrill Lynch, Lehmann Brothers, Bear Stearns gone. Fannie Mae, AIG, GM, Chrysler teetering. In the UK, the City has lost 40,000 jobs and Woolworth's has just cleared out its merchandise and its employees. Any prospective business student would be forgiven for a crisis of faith; indeed, not having one would signal psychopathy.

After the collapse of Enron, WorldCom and Tyco, some tried to argue that these were failures caused by a few bad apples. No such pathetic fantasy will work this time. Regulators have failed, executives have failed, banks have failed, markets have failed. The only reason CEOs aren't being strung up from the nearest lampposts is because even investors appreciate that -- bad as many of these undoubtedly are -- the meltdown can't be attributed only to individuals.

But where did these people come from? Well the vast majority came out of business schools. Many of those institutions deliberately styled themselves Bootcamps for Quants: come here before making your millions on Wall Street; it'll be a good investment of the $100K+ the two years it will cost you. Historically, business schools grew out of engineering schools, derived from the Taylorian idea that a business was essentially a machine whose controls you could design and manage to generate maximum returns.

For decades, b-schools prided themselves on demanding total commitment: excellence demanded the exclusion of other interests, people, values. Total dedication was crucial to the training, designed to make initiates dependent on one another, loyal to a single, exclusive set of beliefs. And, for the most part, it worked, generating legions of bright young things eager to sacrifice anything to serve the masters of Wall Street.

(This intentional withdrawal from the world was one reason business schools found it so hard to increase their number of women students. Whereas law, medical and dentist schools reached 50%, business schools stayed stuck at around 30% female intake. The bootcamp culture didn't appeal and women have never warmed to a violent bifurcation of work and life.)

But the intentional exclusion of the rest of the world was what made it possible to work insane hours, to generate mania for deals regardless of cost, and to structure finance in ways that bore no relation to reality. Because reality had always been deliberately excluded. It was the exclusion of reality that let bankers imagine securitized mortgages had nothing to do with homes. It was the exclusion of reality that allowed GM to think it could make expensive, unattractive cars forever. It was the exclusion of reality that lay behind John Thain's delusion that, having sold his shareholders and employees short, he was entitled to a bonus.

After Enron, many business schools did a lot of soul-searching. They all questioned what they were teaching and to whom. They were shocked to discover how many of their students cheated -- and always had. Many, like Yale, added ethics courses and endeavored to integrate moral concepts into their core curriculum. Some, like Presidio, set out to teach a new business model in which profit was but one benchmark of success. But overall, not much changed.

If business schools don't change -- fast -- they'll become like military academies after the first world war: discredited and obsolete. It's time to ditch the engineering legacy: companies aren't machines, they are people. And business is not a discipline to be practiced like some religious cult, cut off from the society of lesser-minded mortals. If our economy is to survive, it needs to reposition business inside the world, inside human beings, connected to people, to consequences, to social ethics, values and responsibilities. This doesn't mean we need just to nurture so-called 'social entrepreneurs'. It means that all businesses must see themselves as social businesses, operating in society, for society and because of society.

It was Ayn Rand who, in 1961, announced that there was no such thing as society "since society is only a number of individual men[sic]." Well she was wrong. And nothing demonstrates that more vividly than the meltdown we're witnessing now. The inter-connectedness of people through business is so dense that no business -- and no business school -- can afford to ignore it. Redefining the role of business in the world is a huge opportunity for business schools if they have the wit to notice and the courage to change.

Margaret Heffernan teaches entrepreneurship at Simmons School of Management and is Executive in Residence at Babson College, both in Massachusetts.

 
 
 
The business landscape looks like nuclear winter: Merrill Lynch, Lehmann Brothers, Bear Stearns gone. Fannie Mae, AIG, GM, Chrysler teetering. In the UK, the City has lost 40,000 jobs and Woolworth's ...
The business landscape looks like nuclear winter: Merrill Lynch, Lehmann Brothers, Bear Stearns gone. Fannie Mae, AIG, GM, Chrysler teetering. In the UK, the City has lost 40,000 jobs and Woolworth's ...
 
 
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11:26 AM on 12/18/2008
Margaret writes: "Total dedication was crucial to the [business school] training, designed to make initiates dependent on one another, loyal to a single, exclusive set of beliefs."
I think this is indeed the core of the problem: the blind trust that scholars and teachers (and thereby students) have had (and continue to have) in their own academic or "scientific" beliefs and theories.
As root causes of the current financial crisis, there are at least the following academic/"scientific" theories of economics/finance (in which scholars and people have trusted beyond any reasonable doubt):
- "Markets are always right and are also able to rightly price the risks related to securities."
- "Firms should disgorge all of their free cash flows, preferably by buying back their own shares from the stock market"
- "Mortgage-based securities are de facto risk-free" (Indeed, even this has been claimed by some US academic textbooks).
Read more about the role of such academic/"scientific" theories in the current crisis from here:
http://www.glostra.fi/blog/The-Role-of-Scientific-Theories-in-the-Emergence-of-the-Financial-Crisis.html
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11:23 AM on 12/18/2008
The business schools are operated as cults who train people to be willfully ignorant.

Cults cannot be reformed.
02:38 AM on 12/18/2008
Great essay; it is the truth. People need to become to focus of a business, not profit-at-all-cost.
11:59 PM on 12/17/2008
Ayn Rand did not say that there is no such thing as society. She said there is no such entity as society. Her point was that society is not some "super-organism [...] some supernatural entity apart from and superior to the sum of its individuals." A thing cannot be good for society if it is not good for the individual human beings who make up society. She was arguing against the morality of denying individual rights for the "good of society."
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Margaret Heffernan
CEO and Author
08:15 AM on 12/18/2008
I take your point correcting the quote but her thinking is still wrong. There are many times in which you must deny individual rights for the good of society - we certainly won't address climate change effectively any other way. Her thinking was hugely influenced by what she saw of the Russian Revolution and collectivization and it's a perfectly valid reaction to that experience. But it gets us nowhere now. And her private life takes her a long way from being a role model of anyone aspiring to the ethical, examined life.
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10:32 AM on 12/18/2008
There are two facets of the role of Ayn Rand in this:

the bad news: it is sad beyond imagination how strong her influence was, given the shallowness of her worldview - pseudo-education for dupes, comes to mind. Sorry, but that's what it is.

the good news: there's a lot of room for maneuvering, because the logical alternatives to Rand or modern updates of her ideology are numerous. It's simply that there has been a form of thought-police that has kept folks from having a closer look.
07:31 AM on 12/19/2008
The vast majority of the people who carried out the collectivization in Russia were just as sincere in their desire for the "good of society" as you are. By denying individual rights, though, they created the means by which the most ruthless among them could seize power. It happened, not just in Russia, but every single time it was tried. They start out by seizing private property for the good of soceity, and end up with a pile of corpses. That's not just some weird coincidence.
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Haditup2here
8 Years of Insanity and now you're mad?
08:57 PM on 12/17/2008
I agree with most of the article. However, I would like to offer a cautionary note in terms of comparing the field of business to engineering. Unlike business, the safety of the general public and services to the public is the first priority of most if not all engineering professions ahead of profit as specified in the code of ethics by the National Council of Examiners for Engineering and Surveying who conducts the licensing of professional engineers. Cost is only considered when determining whether a method is feasible or practical.
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Margaret Heffernan
CEO and Author
08:12 AM on 12/18/2008
What an interesting point. Businesses might be in better shape if they did consider the public good to be their first priority!
But the problem that business schools face, having grown out of engineering schools, is that they have the wrong mental model for what they are doing. They can't - and shouldn't try - to build machines that endlessly repeat, or support, the same task. The variables are too great, the goal entirely illusory. They'd do better to think of companies as living organisms, not machines - organisms that change, adapt and whose ultimate test is sustainability.
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10:50 AM on 12/18/2008
I agree with the main direction of your post, but I strongly disagree with your condemnation of engineering within or without business - which I find simplistic, to tell you the truth.

While it is certainly true that neither markets nor business can function on the analogy of machines, because they involve human action and interaction in essential ways, it is precisely because of this that the engineering model needs closer examination and interpretation: the point is that the way quants applied 'engineering' was absolutely not up to engineering standards. (much as haditupto2here says).
It is a scandal that minor engineering applications are subject to several orders of magnitude of more substantial oversight than shoveling around hundreds of billions.

Good engineering precisely REQUIRES to understand the uncertainty in the process modeled. Only after such analysis is it possible to separate the wheat from the chaff. Engineering is the key to proper risk management, with a view towards sustainability. Your comdemnation is throwing the baby out with the bathwater.

You can get rid of the phony engineering only by replacing it with the right stuff. Not by ignoring the difficulties. And the right stuff will automatically lead to much smaller scales of business in phony trades, because you will be able to tell in advance that there is a lack of substance and predictability. Hence a lack of sustainability. But to demonstrate that, you need (more) engineering, not morals.

Or rather: the morals and the prudence are being demonstrated by: engineering.
07:07 PM on 12/17/2008
Maybe they can teach what former Federal Reserve Chairman Marriner Eccles knew to be true. That is the fact that a market economy presupposes the average person has the income to go to the market. Shoveling all of the increased wealth due to increased productivity to the top 2% of the people is a recipie for disaster.

Also, no well-respected CONTEMPORANEOUS economist thought the Smoot-Hawley Tariff caused the Great Depression. That was neo-con revisionist history.
06:06 PM on 12/17/2008
Business schools are a farce. Most of the wealthiest people in the world have never set foot in a business school. Business school is to train the dupes who will do the bidding of those who really do know how to make money.
01:07 PM on 12/19/2008
It's not true that all business schools are alike. Certainly there are many out there which sell the idea that you go to B-school to make a ton of money; sometimes any way you can. There are other schools who seem to train their graduates to first and foremost remember that they are better than anyone else.
As a graduate of the Simmons School of Management (at which Margaret teaches), I can assure you that there are business schools out there interested in more than simply making money or proving how smart one is. In fact, at the information session before I attended Simmons, the thing I heard which most attracted me to the school was the Dean say "If you want to affect the lives of a huge number of people on a daily basis, become a business leader." Simmons, and other schools like it, work to make-explicit the ethical dillemas of business, and the principles which underlie a given approach to a solution.
The tools of business are powerful. The best schools teach students how to use these tools responsibly; challenging their students to articulate and live by their principles as human beings, as employees and as business owners.
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joebaggadonuts
Civilization: Evolutionary pathway of choice.
05:31 PM on 12/17/2008
NN Taleb should be required reading. Also A Crowd of One by Clippinger. Network effects on value pricing should be taught. Psychology is needed too. Economics should be downgraded to an elective.
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10:58 AM on 12/18/2008
I'm fine with Taleb. And I am sure he would agree that a lot of the sales of his black swan-type success should in fact be on my personal bank account.

Economics should be viewed as what it is: a laboratory for views on how preferences, prudence, and risk management capacities of free individuals interact via publicly disclosed information and pricing signals.

That there is nothing even remotely close to a full account of that in the classics on the subject is a statement which a majority of practitioners would probably admit - maybe not voluntarily, but when challenged.

It's not surprising that there is no such full account. It's because it would probably be more complex than the Standard model in particle physics. Or a single human cell.

Humble pie has been the favorite of scientists seeking discovery at all times. Know it alls don't do research.
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Margaret Heffernan
CEO and Author
03:47 PM on 12/17/2008
You make my case for me. This is clearly what the public thinks business schools teach. If the perception is reality, they'd better change fast. And if the perception is not the reality, they need to change fast. To be honest, in my experience, there are outstanding schools that teach principled leadership - but there are many that talk about it but teach something quite other.
02:46 PM on 12/17/2008
Embezzlement, book cooking, anti-ethical behavior, stonewalling, money laundering, pay to play, bribery 1 and 2, avoiding responsibility, The Blame Game, shifing focus onto others, and last but not least, Fleecing Investors and Advanced Fleecing of Taxpayers.