Mark Goulston, M.D.
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Is there anyone you're trying to get through to today?



Mark Goulston, M.D. specializes in helping people to get through to anybody, anywhere, anytime.


He is the best selling author of five books including the #1 international best seller, "Just Listen" Discover the Secret to Getting Through to Absolutely Anyone, and writes the weekly Tribune syndicated career advice column "Solve Anything with Dr. Mark."


He also writes "The Leading Edge" column/blog for Fast Company and contributes columns to Harvard Business online. In 2004-2005 and again in 2009 and 2010 he was selected as one of America's Top Psychiatrists by the Washington, D.C. based Consumers Research Council of America.


He is currently Vice Chairman at Steele Partners, a strategic advisory and management firm that connects today’s disruptive innovation with tomorrow’s National well being. Steele Partners concentrates on the identification, deployment and management of business opportunities, public policies and government or nonprofit programs that link practical solutions with the renovation and strengthening of our National infrastructure in the functional areas of Security, Safety, Health, and Professional Education (centered on leadership and ethics).


He has trained FBI/police hostage negotiators, been a UCLA professor of psychiatry for more than twenty five years, practiced as a clinical psychiatrist before transferring his skills to the business and non-profit world as an executive coach, leadership advisor and team building expert.


For more information visit: markgoulston.com or contact him at: mgoulston@markgoulston.com.

Blog Entries by Mark Goulston, M.D.

Dear President Obama, A Few Words Before You Go Negative

(0) Comments | Posted May 29, 2012 | 4:26 PM

Dear President Obama,

While you are still going gently into this "good" election and before you "rage against" your opponent, you might do well to remember that Senators Clinton and McCain lost the election as much as you won it.

One of the ways they did that was to exhibit...

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Memorial Day 2012: Take Time to Remember and Give Thanks

(0) Comments | Posted May 27, 2012 | 9:23 PM

Q: If one picture's worth a thousand words, what are the following videos worth?

A: A nation's thanks

Rather than writing about Memorial Day, I thought I'd share some YouTube videos that caused me to take time to remember and give thanks.

Whether you are for or against this or...

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Election 2012 -- 'Candidates Obama and Romney, Come Out, Come Out, Whoever You Are'

(1) Comments | Posted May 18, 2012 | 4:33 PM

Until you know what someone stands for, stands up for and stands up against, you don't know who they are.

Here is the problem for candidates Obama and Romney. If doing this and letting us know who they really are alienates too large a group of voters, that could cost...

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Healing Health Care

(0) Comments | Posted May 14, 2012 | 11:45 AM

RAND Compare Third Rail of Healthcare from Patrick Soon-Shiong, M.D. on Vimeo.


"You can define health care into basically three buckets. There's those that receive, there's those that give and there's those that take. And if you look at those three buckets and you just put yourself in those that receive at the end of the day, that's the patient. And those that give are actually the providers, and in fact, the people that pay. And everything in between is those that take, i.e., the perverse incentives of fraud and abuse, the inefficiency of health care ... If you go to the essence of the question, what is it that you are trying to achieve, and we in the health care industry should be trying to achieve to keep the patient away from the hospital, not into the hospital. But there in no incentive to do that ... The whole issue is value-driven care, both for the patient as for the payer. So there's a combination of what we have to achieve. We need to achieve patient responsibility, patient knowledge and patient centric. The question at the end of the day is what value are we providing, why are we providing the value and who is it for? ... With this 2.3 trillion dollars (being spent on health care), we don't need more than what we are spending. It's not what we're spending that's creating the problem, it's how we are spending what we are spending." -- Patrick Soon-Shiong, M.D., speaking at RAND

Patrick Soon-Shiong is a knight on a crusade to heed an ailing and hurting humanity that beckons to him, but that is challenged and thwarted at every step by too many not-so-ailing or hurting humans and special interests furthering their own personal agendas.

He makes a case that there is currently no incentive to keep patients healthy. Even at UCLA, where he focuses many of his efforts, the wonderful mission is "healing humankind one patient at a time." Shouldn't we be promoting wellness one patient and one family at a time?

In his interview, Dr. Soon-Shiong raises the need for more integrated health care with the patient at the center and focus on the cost of not doing so vs. the current focus on what things cost. He is also a realist about the need to incentivize all parties toward promoting health. That includes the receivers, givers and takers. It has been my experience that people don't do what is important to them; they do what they care about (for example, healthy eating is important to me, but I don't care enough about it to do it that well).

If you read between the lines of Dr. Soon-Shiong's interview you get a sense that he is coming to the conclusion that most global change agents come to, which is: You can't solve a transformational imperative from a transactional paradigm. The challenge others face with transactional people (are you listening Washington?) is that most of them are not able to give up control sufficiently to embrace an as-yet-to-be-created paradigm that will be necessary to be the rising tide that lifts all boats. Until that happens, we are all sunk.

I have heard it said that the measure of a civilization is how it treats those who have hurt it. Soon-Shiong furthers the definition to "how it treats those who are hurting in it." Thank you Dr. Soon-Shiong, and Godspeed.

FOR READERS: In your comments, please suggest ways that might cause the receiver/patients, giver/provider-payers, taker/opportunists-inefficient health care providers and institutions to care enough to actually take action on the health and well-being that most of us already agree are important. I would also be interested in your suggestions that would cause siloed specialized interests to care enough to want to work together toward a shared future more than further their own agendas. I would appreciate your focusing on solutions as opposed to finger...

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"Avenger Fever" - Blockbuster Formula

(13) Comments | Posted May 5, 2012 | 5:49 PM

The Avengers may not overtake Avatar as the highest grossing movie, but it seems poised to give it a run for the money.

What's the formula of a blockbuster?

In the case of both The Avengers and Avatar, you may enter the movie theater identifying with the powerless,...

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Calling All Female Executives: How to De-Fang a Bully (Part 4)

(0) Comments | Posted April 30, 2012 | 1:54 PM

Let's face it. Many men are masters at baiting (okay, so I had some fun with those words), in that they know how to easily bait you and press your buttons in a way that causes you to take the bait, go off balance, become submissive or defensive -- and...

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Disappointment vs. Dysappointment

(0) Comments | Posted April 30, 2012 | 12:55 PM

Disappointment is merely an unmet expectation,
it's only when you imbue it with negative meanings that it becomes painful

World English Dictionary

dys-

prefix

  1. diseased, abnormal, or faulty: dysentery; dyslexia
  2. difficult or painful: dysuria, dysthymia
  3. unfavorable or bad: dylogistic

[via Latin from Greek dus- ]

...
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NBA Playoffs: Clutch players -- What Makes Them Tick?

(0) Comments | Posted April 29, 2012 | 5:17 PM

Ben Bolch of the L.A. Times recently wrote in an article entitled "Win or lose, they want the ball at game's end," that the top NBA closers -- including Kobe Bryant, Chris Paul, Dirk Nowitzki and Carmelo Anthony -- have no fear of failure in the final seconds.

...
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The High Cost of Living in a Material World

(1) Comments | Posted April 18, 2012 | 4:29 PM

Happiness is not be be achieved, it is to be experienced

Twenty years ago, a man from a primitive tribe in South America came to New York City and was asked, "What do you think?"

He replied, "They don't see the sky."

He recently returned and was asked the same...

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Calling All Women Executives: Turn Off Your B.S. Detectors (Part 3)

(0) Comments | Posted April 4, 2012 | 7:27 PM

There are few things that cause a wife to lose admiration and respect for her husband than when she observes him trying to b.s. other people with things that she knows are not true.

And there are few things that cause a wife to lose trust and confidence in her...

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Fixing American Education Chertok Interview Series, Part 3: How Do We Get Public Education From Here to Where It Needs to Be?

(3) Comments | Posted April 2, 2012 | 4:48 PM

Once again, we have the opportunity to speak with Dr. Harry Chertok. Dr. Chertok is a recently retired high school principal with over 30 years experience in the field of education, the last 16 as a high school principal. He has supervised schools ranging in size from 300 to 5,000...

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Fixing American Education Chertok Interview Series, Part 2: How Can We Improve Public Education?

(1) Comments | Posted March 27, 2012 | 9:18 AM

(Fixing American Education - Part 2 - What's Right With Public Education?)

Today we have another opportunity to speak with Dr. Harry Chertok. Dr. Chertok is a recently retired High School Principal with over 30 years experience in the field of education, the last 16 as a High...

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Guilt Takes the Worry Out of Feeling Shame

(0) Comments | Posted March 22, 2012 | 4:02 PM

Guilt is about wrong-doing; shame is about wrong-being*

You hurt someone, you lie to them, you betray them, you steal from them, or you abuse them or even worse. All pretty awful and even horrendous. Then you get caught, you pay your penance, or go to confession, or even prison,...

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Fixing American Education Chertok Interview Series: Part 1 -- What's Right With Public Education?

(0) Comments | Posted March 20, 2012 | 6:27 PM

Today we have the opportunity to speak with Dr. Harry Chertok. Dr. Chertok is a recently retired high school principal with over 30 years of experience in the field of education, the last 16 as a high school principal. He has supervised schools ranging in size from 300 to 5,000...

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Founder Flounder: The Opportunist in Visionary's Clothing (Part 1)

(0) Comments | Posted February 23, 2012 | 11:02 AM

Mirror, mirror on the wall, who's the most visionary of them all?

Being cast as a visionary is a drug and when it turns out you are mainly an opportunist or worse, a one trick pony, the paranoia about being exposed can make you murderous to your people (who...

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Calling All Women Executives: Be a Little More Paranoid (Part 2)

(0) Comments | Posted February 22, 2012 | 4:02 PM

Part 2 in a Calling All Women Executives Series (View Part 1)


Q: What is one thing men and women in business have in common?
A: They both distrust men


I was recently discussing with leadership guru and author of...

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Rage -- Coming Soon From a Narcissist Near You

(0) Comments | Posted February 16, 2012 | 2:53 PM

Hell hath no fury or contempt as a narcissist you dare to disagree with, tell they're wrong, or embarrass.

There are all sorts of disagreements regarding people like Steve Jobs, Newt Gingrich and Bill O'Reilly, but one thing most people are in agreement about is that you don't want to...

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Happy Valentine's Day -- Are You Listening?

(0) Comments | Posted February 14, 2012 | 11:24 AM

She: "You need to work harder on this relationship?"
He: "What the f--- does that mean?"

When a woman says the above to a man, he scratches his head and thinks, "Do I need a shovel, do you want me to fix something in the house and when it...

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Beware of (Horny) Men Bearing (Empty) Promises

(39) Comments | Posted January 14, 2012 | 9:20 AM

Men like having sex much more than they like responsibility. And women don't mind and even like sex, but they can't stand empty promises by men to get it from them.

I don't know how often this occurs, but there is a not-infrequent situation where a man is sure about...

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The Declaration of Interdependence

(1) Comments | Posted January 10, 2012 | 12:10 PM

When in the Course of human events it becomes necessary for one people to dissolve their special interests which have distanced them from one another and to assume among the powers of the earth, the possibility to communicate, cooperate and collaborate with one another to which the possibility of being...

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