Airline Customer Service

The Customer Is Always Wrong

Ernan Roman | Posted 02.11.2012

Read More: Airline Industry, Airline Public Relations, Overweight Airline Passengers, Airline Customer Service, Business News
Ernan Roman

Most airlines start from the assumption that customers who complain are probably wrong.

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Which Airlines Keep Customers Waiting The Longest?

Posted 11.23.2011

Read More: Airline Customer Service, Airline Service, Call Centers, Airlines, Customer Service, Virgin America, Travel News

It's not just your imagination: Airlines really are keeping you on hold for minutes at a time. A new study reveals that 13 major US airlines keep t...

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