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Airline Horror Story

RyanAir Charges Man Extra After Family Dies In Fire

The Huffington Post | Ryan Grenoble | Posted 09.20.2013 | Travel

RyanAir has issued a partial refund to a passenger who had to change his ticket after his family died in a house fire last week. Dr. Muhammad Taufi...

Frontier's Customer Service Has Miles to Go

Meredith C. Carroll | Posted 05.25.2011 | Denver
Meredith C. Carroll

"Forgetting that the idea of a sick baby on a plane seems borderline cruel -- what about your other passengers?" we asked politely. "We have rules," Britney repeated matter-of-factly.