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Airline Passenger Rights

Why European Airlines Will Pay Passengers For Late Flights

Kate Hanni | Posted 12.31.2012 | Travel
Kate Hanni

Passengers are often placated with vouchers for a free meal or a refreshment when they are legally entitled to more significant reimbursement.

Travel Innovations: A Wish List

William D. Chalmers | Posted 10.10.2012 | Travel
William D. Chalmers

Some have argued that we have entered the Golden Age of Travel, with more of the world open to travelers today than ever before and our ability to go anywhere (relatively cheaply and safely) beyond compare. But a traveler can still dream, right?

FAA Bill Codifies Airline Passenger Bill Of Rights

Kate Hanni | Posted 04.09.2012 | Travel
Kate Hanni

After five years of kicking the can down the road, the 112th United States Congress has agreed on the provisions of the FAA Modernization and Safety Improvement Act of 2012.

FAA Bill Risks End Of Tarmac Rule

Kate Hanni | Posted 04.01.2012 | Travel
Kate Hanni

The DOT operates at the "will" of the president. If the next president has a pro-airline leaning, the DOT's time frames can change in a heartbeat and we could be looking at 10 hours on the tarmac instead of three for domestic flights and 14 for international flights.

Your Flight's Cancelled: Now What?

Kate Hanni | Posted 03.19.2012 | Travel
Kate Hanni

We all know that air travel is never a sure thing. Many flights are delayed or cancelled, for a variety of reasons. But if your flight is cancelled, what do you do? What are your rights?

TSA Policy Changes For The Better, Slowly

Kate Hanni | Posted 11.25.2011 | Travel
Kate Hanni

Children under 13 will not be routinely required to remove their shoes and will not be subjected to intrusive pat downs that touch private areas of their bodies.

Shoshana Hebshi And The Big Flaw in Airport Security

Kate Hanni | Posted 11.18.2011 | Travel
Kate Hanni

Since 9/11, ignorance and misguided paranoia have combined to inspire senseless hate crimes all over America against people who wish only the same peace and safety all Americans desire.

Spirit Airlines Hits A New Low (Again)

Kate Hanni | Posted 11.13.2011 | Travel
Kate Hanni

The throng of Spirit charges is astonishing. Take a few minutes to review their Our Optional Fees page. They are actually still charging for carry-on bags.

EPIC Continues TSA Pressure

Kate Hanni | Posted 11.11.2011 | Politics
Kate Hanni

Our friends and allies at the Electronic Privacy Information Center (EPIC) have upped the ante in their ongoing legal battle with the Transportation S...

Ten Years Later: Are Travelers Really Safer?

Kate Hanni | Posted 11.09.2011 | Travel
Kate Hanni

We aren't actually contributing to more secure air travel--we're just participating in an endless game of Security Theater.

Department Of Transportation Expands Airline Passenger Protections

Kate Hanni | Posted 10.24.2011 | Travel
Kate Hanni

For decades, the commercial airlines have successfully managed to convince the DOT that they should police themselves when it comes to how they treat passengers--essentially preventing any meaningful reforms.

Congress Fiddles While FAA Burns

Kate Hanni | Posted 10.03.2011 | Politics
Kate Hanni

On August 1, called on Congress to move forward on the FAA Reauthorization Bill of 2011. With the bill stalled in joint committee,...

TSA: Security or Security Theater?

Kate Hanni | Posted 09.17.2011 | Politics
Kate Hanni

After an extended period of inappropriate, knee-jerk response, dealing with real security threats by providing security theater, the TSA is slowly responding to public outcry.