Today I'd like to send a valentine to U.S. airline employees, from Hawai'i to Maine, and from Alaska to Florida. It's a valentine for pilots and flight attendants, airport teams, mechanics, call-center staff, managers and administrators.
No airline is accident-free. Every single one has had something go wrong at one point, even if it is a flat tire. Nevertheless, there are several airlines out there that have particularly sterling reputations when it comes to safety.
Ever since Delta Connection flight 4951 made its emergency one-wheeled landing at JFK on September 25th, people have been asking me questions about the reasons for all the procedures. Remember, they were designed for your safety.
We've all read newsy accounts of airline captains' heroism and tragic incompetence this past year. But it's rare to get an actual glimpse of what's going on in the cockpit and what your captain was up to before he strapped himself into the driver's seat.