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Albert Rizzi

US Airways Kicks Blind Man Off Plane and Employs the 'Ostrich Strategy' to Public's Outrage

Reid Wegley | Posted 01.23.2014 | Business
Reid Wegley

I hope I'm asking this question on behalf of the majority of my peers, but which school of thought produced the Ostrich strategy in regards to responding to customer service, and ultimately, public relations issues?