American Customer Satisfaction Index

LADWP Thirteenth Most Hated Company In US

Posted 09.10.2011

The Los Angeles Department of Water & Power (LADWP) is the thirteenth most hated company in the United States, according to Business Insider. The rank...

iPad More Satisfying Than Mac

AP/The Huffington Post | Rachel Metz | Posted 05.25.2011

SAN FRANCISCO -- Consumers are as happy as they've ever been with their computers, and those with Apple computers are the most pleased, a new survey s...

Users Rate Facebook Slightly Above The Tax Man

Huffington Post | Bianca Bosker | Posted 05.25.2011

Facebook CEO Mark Zuckerberg might have quieted some of the outcry over Facebook's privacy settings, but, according to the American Customer Satisfac...

Survey: Newspapers Rate Worse Than Airlines In Customer Satisfaction

BusinessWeek | Jon Fine | Posted 05.25.2011

The first quarter '09 Satisfaction Index data is out and can be seen in its entirety here. How did newspapers do? Not good. In fact, really not goo...

Comcast Way Up In Cable Customer Service Survey

AP | DEBORAH YAO | Posted 05.25.2011

PHILADELPHIA — Comcast Corp. showed the biggest gain in customer satisfaction among cable and satellite TV operators, a survey showed Tuesday. ...