I wasn't listening as a preface to a defensive reply; I was listening to learn. In the process, I learned more about my academic community than I would have ever learned simply by relying on those who worked most closely with me.
We know that students cannot succeed if they do not take responsibility for their education. But we know as well that colleges and universities can take steps to support the success of their students and make it more likely.
I don't get the "iron triangle" that some higher education leaders believe exists between cost, quality and access. I think it's possible to reduce at least some of the costs of higher education without threatening either quality or access.