Leaving a phone unattended among friends can mean opening yourself up to being messed with in the form of ridiculous status updates, tweets or texts. ...
HuffingtonPost.com | Loren Berlin | Posted 04.09.2012
We've all been there. The company says it'll come at a certain time to set up your premium TV service. You reschedule your life so you can be home to ...
HuffingtonPost.com | Loren Berlin | Posted 03.28.2012
Robert Soule, 62, used to be a devoted Costco customer, spending nearly $10,000 a year on groceries, electronics and home furnishings at the big box d...
Justin Fox | Posted 05.22.2012
New technologies are empowering consumers in new ways. But there still is, and probably always will be, an awful lot of money to be made by banking on customer laziness, limited attention, stupidity and lack of options.
Posted 03.14.2012
Has a company disappointed you with their lousy customer service or shoddy product? Or surprised you with their responsiveness, refund policy or gener...
Donna Larner Lavery | Posted 05.02.2012
Although we are more connected through technology than ever before, we have lost the art of discussion and personal acknowledgement. Our phones and our keyboards have become our anonymous mouthpieces.
HuffingtonPost.com | Loren Berlin | Posted 03.01.2012
Alina Simone, 37, is so traumatized by her fights with Sprint, her cell phone carrier, that she sometimes ignores mail from the company. "I am afr...
Ann Brenoff | Posted 03.06.2012
Businesses today pacify their bottom line by hiring cheap and inexperienced labor and skimping on staff training. As a result, customer service is a quaint custom of the past and retail stores today don't realize that they are shooting themselves in the foot for short-term profitability.
Martha Rosenberg | Posted 11.02.2011
As the retail sector struggles in the recession, stores and restaurants have apparently decided that employees are a dispensable expense.
Dorie Clark | Posted 10.31.2011
It's essential to identify the core values of your business and stand up for them. But it's also essential to weed out false assumptions and bad business habits.
HuffingtonPost.com | Jason Gilbert | Posted 09.25.2011
When Netflix announced via a press release and blog post on July 12 that it was doing away with its popular $9.99 streaming-and-DVD bundle package, it...
Lee Stranahan | Posted 05.25.2011
My wife and I have a five month old baby and last night, he decided to cry for a couple of hours right around the time we were going to grill some sal...
Posted 05.25.2011
Another day, another customer service screw-up for United Airlines. (Check out the hilarious "United Break Guitars" video here.) As MyFoxAtlant...
The Huffington Post | Katherine Bindley | Posted 05.03.2012