That we continue to exonerate people who are killing others makes my head spin. However, the reality is, we should all (and by "all," I mean all white people) be held accountable for the police shootings that have occurred. We. Are. Guilty. How?
The Art of Crisis Leadership elaborates on "reputation elasticity" with the examples of Starbucks, Google and Amazon and quotes wisdom from Warren Buffet. The chapter describes crisis-prone industries, consumer relationships and reputation capital.
The reason that protesters in Chicago are now intensifying their anger, with some now getting arrested, is because they sense corruption not just around the McDonald case and not just around the department, but around the entire system.