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Brian Solis

20 Brian Solis' Gems of Wisdom amid Gems of Montenegro

Milena Milićević | Posted 07.07.2016 | Technology
Milena Milićević

Many friends in my circle had the first seaside experience in Montenegro. For those of us who originate from Serbia, the story of our Montenegro travels would sound something like this: first with parents and then with friends we would glide all the way southern on bumby Serbian roads while we made an obligatory late break in Zlatibor mountain motels to taste grill delciacies and refresh ourselves.

Why The Future of Business Is in Experience Architecture

Bryan Elliott | Posted 04.04.2016 | Business
Bryan Elliott

The future is now. Everyone is connected to information and each other. Customer experience "is" your brand.

Brian Solis: A Book That Embraces the 'X' Of The Future

Steve Rosenbaum | Posted 03.28.2016 | Technology
Steve Rosenbaum

The challenge of writing about the world of digital involves the need to be able to see around corners. By the time you settle on a book, roll up your...

Is Customer Experience the Next Killer App?

John P. David | Posted 11.12.2016 | Business
John P. David

Everyone in service businesses talk about it. Amazon.com lists more than 100,000 titles on the topic. Sometimes it seems like it's a quest that challenges every business owner in America. I'm talking about the concept of "exceptional customer service."

The End of Business as Usual

Bryan Elliott | Posted 04.27.2014 | Technology
Bryan Elliott

What are these signs? They are all around us from the collapse of big box retailers like Blockbuster Video to the growth of wearable technology from brands like Nike, Fitbit and Google.

Can Business Use Social Media to Succeed?

Jure Klepic | Posted 06.02.2013 | Business
Jure Klepic

It's obvious that businesses will have to undertake a major transformation in consumer interaction, but how can this be accomplished when so many CMOs have not taken the social media world to heart?

Job Cred: Social Media Certification Revs the Resume

Jason Schmitt | Posted 04.23.2013 | College
Jason Schmitt

For the first time ever, the skill sets and resume building certifications that relate to the newest iteration of digital proficiencies are cheap, accessible, and increasingly credible.

Finally an Enterprise Roadmap for Capturing the Full Power of Social

Kare Anderson | Posted 01.23.2014 | Business
Kare Anderson

Lady Gaga's Little Monsters online community, designed by Backplane, quickly attracted a million unique visitors soon after launching in July 2012. Without relying on Facebook, Lady Gaga is able to host a specific interest, purpose-driven global community.

Are You a Bad Business? Meet WikiWorker!

Sally Duros | Posted 08.22.2012 | Chicago
Sally Duros

The front lines of an organization can lead the way and make visible to leadership what needs to change. The public, in turn, can work through the social web to let this vision be known.

The Digital Deluge: Explained

Steve Rosenbaum | Posted 02.14.2012 | Home
Steve Rosenbaum

Business used to be so simple. Manufacturers made things. Stores stocked them. Consumers bought them. Rinse and repeat. Ah, it sounds so quaint standing in the marketplace madness that is 2011.

Connected the Film: A Technology Story With Heart

John Bergquist | Posted 11.27.2011 | Technology
John Bergquist

I first learned about the film Connected through watching the filmmaker's interview with Brian Solis. The film was created by Tiffany Shlain who is al...

Egocentric or Allocentric connectedness?

John Bergquist | Posted 11.17.2011 | Healthy Living
John Bergquist

We don't need to exclude ourselves from the tribes and interest groups that feed us, but we should continue to expand our understanding and and be more allocentric in our connectedness.