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Business Communication Skills

Communicating: Um, It's Okay to Say "Um"

Jeffrey Sharlach | Posted 05.05.2015 | Business
Jeffrey Sharlach

A business presentation is not a public speech. It's not theater. You don't need to get every sentence delivered perfectly.

Millennials: It's Time to Start Talking to Strangers

Karen Frankola | Posted 06.20.2015 | Business
Karen Frankola

I think a lot of young people just don't understand that good conversation requires reciprocation. Here are some tips for anyone who wants to improve their art of conversation. My advice focuses on business encounters, but could be helpful for nearly any situation.

You Might Not "Like" This: 3 Tips for Meaningful Conversation

Mark W. Guay | Posted 01.10.2015 | Business
Mark W. Guay

More and more people spend a large chunk of their time engaged in the digital world when a meaningful and authentic conversation -- one that builds a trusting relationship -- lies outside the screen of a smartphone.

The Key to a Successful Presentation Most People Ignore

Jeffrey Sharlach | Posted 01.07.2015 | Business
Jeffrey Sharlach

The biggest worry of all should be the most important person in the room. The reaction of that one person to your presentation is probably going to be the biggest factor in whether or not your presentation will be successful at accomplishing your goal.

10 Tips to Enhance Your Vocal Leadership

Arthur Samuel Joseph | Posted 07.29.2014 | Business
Arthur Samuel Joseph

Great leaders communicate their drive, passion and commitment not simply in their rhetoric, but embody them in the tones of their voices, through their body language, in the very sinews of who they are.

Worst Email of the Week

Erin Donley | Posted 03.19.2014 | Business
Erin Donley

An email arrived from a friend who runs a business course for entrepreneurs. Her new sessions start this week. "Hi Erin. I noticed your article about...

Attractive and Effective Communication With People Who Have Big Egos

Michael Rooni | Posted 01.23.2014 | Business
Michael Rooni

1. Communicate issues and propositions, not personal attacks. Personal attacks will immediately push them into a defensive and confrontational mode and they will not be inclined to agree to anything you have to say.

Your Brain Is Hooked on Being Right

Judith E. Glaser | Posted 05.04.2013 | Small Business
Judith E. Glaser

Connecting and bonding with others trumps conflict. I've found that even the best fighters -- the proverbial smartest guys in the room -- can break their addiction to being right by getting hooked on oxytocin-inducing behavior instead.

The 4 Most Dangerous Letters in Business

Mark Goulston, M.D. | Posted 11.17.2011 | Healthy Living
Mark Goulston, M.D.

When sending email, people's brains, bodies and minds are keyed to interaction not with a person but with a machine. Thus, they easily say or do things they wouldn't normally do with a person.