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Business Etiquette

Travel Etiquette: How to Use a Flight Delay to Your Advantage

Diane Gottsman | Posted 01.16.2015 | Travel
Diane Gottsman

No one wants to spend any more time in an airport than necessary. But, if you find yourself waiting for a delayed flight, there are ways to maximize your unscheduled downtime.

I Never Said You Were Beautiful'

Ulli Appelbaum | Posted 01.13.2015 | Business
Ulli Appelbaum

Six simple words that seem harmless, but six words that can give your sentence six very different meanings, some positive some neutral and some negative, depending on which word the reader chooses to emphasize:

5 Business Email Etiquette Faux Pas

Diane Gottsman | Posted 01.12.2015 | Business
Diane Gottsman

It would be nice if we all received an immediate reply, but the reality is our message is probably one of several that have not been opened. The person may be out of the office, in a meeting or simply prioritizing their responses.

Office Etiquette: Nine Ways to Strengthen Work Relationships

Diane Gottsman | Posted 01.03.2015 | Business
Diane Gottsman

Channel your burst of New Year's enthusiasm by investing some time in building relationships with those you interact with on a daily basis. Your positive energy may have a ripple effect as your acts of kindness inspire others to do the same.

Staying Productive At The Office During The Holiday Season

Diane Gottsman | Posted 12.08.2014 | Business
Diane Gottsman

Downtime used well will help you when the holidays are over, and business gets back to its normal hectic pace. Tackle these tasks during the slower time and be ready to start fresh in the busy New Year.

How to Make a Powerful First Impression

Diane Gottsman | Posted 01.07.2015 | Business
Diane Gottsman

It takes only seconds for others to form an opinion of us when we meet them for the first time. What they initially see becomes their own personal version of the truth, and it can be hard to change a first impression.

8 Ways To Stay Composed Under Pressure

Diane Gottsman | Posted 11.04.2014 | Business
Diane Gottsman

When times get tough at the office, we often turn to those unflappable, grounded people who seem to be capable of handling any situation. What's their secret to appearing confident regardless of the pressure?

Mutual Selection Process

Jodi R. R. Smith | Posted 12.29.2014 | Business
Jodi R. R. Smith

There are times when events come full circle. After a recent MBA program on Professional Protocol, a young man stayed afterwards to ask a question. ...

Business Etiquette: 10 Office Pet Peeves

Diane Gottsman | Posted 12.28.2014 | Business
Diane Gottsman

If you spend most of your week in an office environment, you probably know that working closely with colleagues can be a productive, rewarding experience. You also know that their quirks, bad habits, and thoughtlessness can slowly drive you insane.

Business Etiquette: The Correct Way to Respond to a Verbal 'Thank You'

Diane Gottsman | Posted 12.21.2014 | Business
Diane Gottsman

Two simple words, "no problem," in response to a "thank you," may be chipping away at your customers' goodwill. The service person who replies with this response almost certainly means to acknowledge the "thank you" and is essentially saying "you're welcome." Still, many customers are offended.

Business Etiquette: How to Stay Motivated at a Job You Dislike

Diane Gottsman | Posted 12.14.2014 | Business
Diane Gottsman

If you are currently in a job that is hard to get excited about, it's important to find ways to keep your head in the game.

How to Introduce a Speaker

Diane Gottsman | Posted 12.07.2014 | Business
Diane Gottsman

A well-executed introduction establishes a speaker's credibility, piques the interest of the audience, and creates an environment for an impactful speech. The following tips will help you confidently introduce a speaker at your next event.

Business Etiquette: Why You Need an Exit Strategy

Diane Gottsman | Posted 11.09.2014 | Business
Diane Gottsman

There are no guarantees that you will keep your current job indefinitely. Being prepared with an exit strategy, even if you're not actively looking, will be one less thing you have to worry about in the event you find yourself suddenly without a job.

No More Phones in Meetings?

Erin Donley | Posted 11.02.2014 | Business
Erin Donley

This is a controversial topic because some companies allow everyone to email, text, or leave for a call during a meeting. There are no rules of discernment in place. I believe the problem starts there.

Office Etiquette: Oh &*#%...Did I Say That? Cursing in the Workplace

Diane Gottsman | Posted 10.26.2014 | Business
Diane Gottsman

If you find yourself peppering your language with profanity at work, it's time to clean up your act. A recent survey by CareerBuilder found that 81 percent of employers have doubts about the professionalism of those who curse at work.

Professionalism Behind the Wheel

Diane Gottsman | Posted 10.13.2014 | Business
Diane Gottsman

The way people handle themselves behind the wheel of a car can say a lot about how they conduct themselves in business. Our driving behaviors often reflect not only how we approach life, but also how we deal with others on a day-to-day basis.

How to Properly Handle an Office Mistake

Diane Gottsman | Posted 10.04.2014 | Business
Diane Gottsman

It's not a matter of "if" you will make a mistake at work, it's only a question of "when," and how you handle the blunder says a great deal about your character and good judgment.

Dining Etiquette: 7 Foods Not To Order On A Job Interview

Diane Gottsman | Posted 09.29.2014 | Business
Diane Gottsman

Pick and choose with caution.

8 Ways to Amp Up Your Personality

Diane Gottsman | Posted 09.28.2014 | Business
Diane Gottsman

When you are solely focused on building a career, everything else can seem inconsequential. Building new relationships, while maintaining existing ones, is an important part of your business success. How do your social skills measure up?

The Golden Rules of Manners, Now and for the Future

Christa Dowling | Posted 09.22.2014 | Women
Christa Dowling

It's all about manners! Not the old-fashioned kind, white gloves and all, but the kind of behavior that will assist you in your daily endeavors through communicating ideas, electronically and otherwise.

Business Etiquette: 7 Ways to Make the Most of a Professional Email

Diane Gottsman | Posted 09.22.2014 | Business
Diane Gottsman

An email has to make an immediate impact to stand out among the dozens (or even hundreds) of messages a busy executive is bombarded with each day.

Five Ways to Balance Business and Technology

Diane Gottsman | Posted 09.14.2014 | Business
Diane Gottsman

The wonderful thing about technology is that it provides a platform for us to connect with others anytime, anywhere. Unfortunately, that's also the biggest drawback to all of our screens and devices.

3 Ways to Embrace Your Business and Workplace Fear

Sajeel Qureshi | Posted 09.08.2014 | Business
Sajeel Qureshi

We all battle fear and nerves. Think of a time when you beat fear. You got the deal, aced the presentation or cracked the Rubix cube. You did the following in each of those cases:

5 Common Business Card Myths

Diane Gottsman | Posted 08.03.2014 | Business
Diane Gottsman

Despite our digital world, the simple business card is still an essential tool in connecting with others. To get the most out of your business card supply, you have to know how to use it to your advantage.

10 Tips on How to Deliver an Engaging Speech

Diane Gottsman | Posted 07.28.2014 | Business
Diane Gottsman

Whether you regularly give presentations or are getting ready to share one for the first time, there's one universal law: a successful speech takes planning, careful scripting and practice.