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Business Etiquette

Ask the Etiquette Expert: Dealing With Office Cliques

Diane Gottsman | Posted 02.10.2016 | Business
Diane Gottsman

I am often asked how to handle friendships in the workplace that may feel somewhat elite. When there's a small number of officemates who do everything...

Ask an International Etiquette Expert: Uber Passenger Etiquette

Sharon Schweitzer | Posted 02.05.2016 | Business
Sharon Schweitzer

It was the video that went viral and shocked most people who viewed it: A Miami doctor is caught on camera in a heated and physical argument with an U...

Why Is 'Thank You' Difficult for Some People to Say?

Diane Gottsman | Posted 01.26.2016 | Business
Diane Gottsman

Unfortunately, there are those who have difficulty displaying their gratitude for one reason or another. They remain mute, leaving the contributor feeling perplexed and under-appreciated. Here are a few possibilities behind their awkward silence.

Ask the Etiquette Expert: Making the Most of a Temporary Job Position

Diane Gottsman | Posted 01.19.2016 | Business
Diane Gottsman

Whether you are between jobs or just starting out, a temporary position can do far more than just help you stay financially afloat as you pursue your desired role. Short-term employment is a great way to fine tune your skills and explore fresh opportunities. It may even serve as a pathway into full-time employment.

Ask the Etiquette Expert: Breaking the Habit of Overusing an Apology

Diane Gottsman | Posted 01.11.2016 | Business
Diane Gottsman

Overuse of the term "sorry" can mean you'll come across as insecure and powerless, conveying a lack of authority. Prefacing a statement with an apology places you immediately in a subordinate position and puts you at a disadvantage.

Is an Email Enough? 5 Tips to Craft a Memorable Thank You Note

Sharon Schweitzer | Posted 01.04.2016 | Business
Sharon Schweitzer

Yes, email and texts have eclipsed letters and telephone calls in our global economy. The world has moved on, and email thank you notes are appropriate for many occasions. However, if you have received a gift from a business associate, client, or colleague, business etiquette requires a handwritten note.

How to Politely End a Conversation

Diane Gottsman | Posted 12.21.2015 | Business
Diane Gottsman

At networking functions or social gatherings, there's a time to mingle and a time to move on. For many people, the most difficult part of the conversa...

8 More Business Etiquette Tips

Amy Arndt | Posted 11.23.2015 | Business
Amy Arndt

It's been nearly two years since I wrote a list of 8 business etiquette tips. Since that time, I'm fairly confident I have all but stopped workplace n...

Five Ways to Professionally Disagree in Business

Diane Gottsman | Posted 11.18.2015 | Business
Diane Gottsman

Most of us strive to be team players, getting along with colleagues and contributing to a harmonious atmosphere at work. That said, there will be times when we disagree with someone else's opinion in the office.

How to Write a Thank You Note That Shines

Diane Gottsman | Posted 11.02.2015 | Business
Diane Gottsman

I am often asked if I consider a handwritten thank you note outdated. My answer is a resounding NO. Taking the time to send a note is a polite way to show appreciation, acknowledge an act of kindness, congratulate a job well done, or recognize someone for their continued loyalty.

How to Be a Better Listener

Diane Gottsman | Posted 10.09.2015 | Business
Diane Gottsman

Listening with intention is not always an easy task. In our daily lives, we are full steam ahead with demanding schedules, tasks, to-do lists and family obligations. We often do not take the time to process a person's entire message before responding.

Job Search Etiquette: Interviewing While Employed

Diane Gottsman | Posted 10.05.2015 | Business
Diane Gottsman

While in the market for a new job, you will always appear to be a stronger candidate when you are a valued asset to a team - even if it is a team you plan to leave. Arriving to an interview "unemployed" may raise a red flag and potentially pose some cause for concern.

Dealing with a Difficult Client: When to Call It Quits

Diane Gottsman | Posted 09.25.2015 | Business
Diane Gottsman

While it is admirable to strive for client-pleasing service, there may come a point where your company is better served by ending a difficult business relationship. Firing a problematic client offers some advantages.

Basic Etiquette Questions No. 4: Test Yourself!

Lisa Mirza Grotts | Posted 10.06.2015 | Style
Lisa Mirza Grotts

Does the napkin go in your lap the minute you take your seat?

Five Ways to Succeed in Business

Diane Gottsman | Posted 09.15.2015 | Business
Diane Gottsman

Everyone has their unique talents. For example, I am not interested in understanding how my computer works or what I need to do in order to fix it when my screen goes black.

8 Steps to an Engaging Elevator Speech

Diane Gottsman | Posted 09.08.2015 | Business
Diane Gottsman

Because you never know when or where you might meet a prospective client or referral, it pays to be ready with a simple and compelling reply, often referred to as an "elevator speech."

Job Etiquette: How to Survive a Layoff

Diane Gottsman | Posted 09.16.2015 | Business
Diane Gottsman

In work, as in life, the only certainty we have is change. If your company downsizes and you find yourself without a job, there are a few steps to consider as you plan for your next opportunity.

Recovering from a Professional Lie

Diane Gottsman | Posted 08.25.2015 | Business
Diane Gottsman

Slip-ups such as missing a deadline or running late to an important meeting happen to even the most seasoned executives, but what sets a true leader apart is their ability to own up to the fault and put safeguards into place for the future.

Commonly Misused Phrases in Business and Their Real Meaning

Diane Gottsman | Posted 08.17.2015 | Business
Diane Gottsman

I recently heard a well-known speaker continuously use the term "flush out" when what he really meant was "flesh out." When we confuse our words, it weakens our message.

Nailed It: 5 Ways to Finish Your Internship Strong

Nick Bailey | Posted 08.11.2015 | College
Nick Bailey

Whether your experience was great, less than great or somewhere in between, you've got one last chance to nail it this summer.

11 Ways to Master the Art of the Email Introduction

Quora | Posted 07.31.2015 | Business

Email introductions are a poorly understood art and are often done too hastily without careful thought. Making introductions the right way can be the best way to help two people and create a lot of value. But doing it wrong can make one of the parties look bad and can alienate one or both parties from you.

7 Ways to Hone Your Business Hospitality Skills

Jacqueline Whitmore | Posted 07.28.2015 | Business
Jacqueline Whitmore

In some way, we all entertain for business at different times in our lives. It may be as simple as inviting a coworker into your home for a cup of coffee and a snack, inviting a visiting colleague to share a sandwich and soda in your office, dining with your boss at a nearby café, or treating a client to a cool beverage at the nineteenth hole after a round of golf.

How to Follow Up After a Job Interview

Diane Gottsman | Posted 07.24.2015 | Business
Diane Gottsman

If you have ever wondered how to follow up on a job interview or potential business opportunity while coming across as a true professional and not a pest, you are not alone.

Social Media Manners: Responding to Online Customer Complaints

Diane Gottsman | Posted 07.21.2015 | Business
Diane Gottsman

If your business has a social media presence, it may only be a matter of time before someone issues a complaint online. Handling the situation in a mannerly fashion can take the sting out of negative feedback and lead to improved client relationships.

Business Etiquette: Making a Strong Introduction

Diane Gottsman | Posted 07.14.2015 | Business
Diane Gottsman

Anytime we meet a person for the first time, or reconnect with someone at a social function or business event, an appropriate greeting sets the tone for the exchange. The manner in which you say "Hello" creates an opportunity for someone to form an immediate impression.