Yes, the customer is important and it is good business to deliver a great experience, but NOT at the sacrifice of you, your people, or your ability to serve other more appreciative customers.
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A very small business is really more about its people and less about its systems. You need to make sure you're finding and hiring the very best employees.
It doesn't from a distance seem as if philosophy and business would have anything to say to one another. Businesses are concerned with meeting strict ...
It's really only one story, told over and over again: Aggressive growth goals, with executives under pressure to do whatever is necessary to meet the targets.
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