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Business Process Reengineering

More from the Veterans Affairs innovation initiative

Craig Newmark | Posted 05.25.2011 | Technology
Craig Newmark

The deal is that workers at Veterans Affairs know a lot about what be better done to serve veterans better. I had been part of the first innovatio...

One observation from the White House Forum on Modernizing Gov't

Craig Newmark | Posted 05.25.2011 | Technology
Craig Newmark

Okay, I was at the thing last week, focusing on improving customer service, since that's what I do for a living.My basic take was What gov't can learn...