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Call Center Workers

Why Call Centers Are a Valuable Employer

Ingrid Vasquez | Posted 03.10.2015 | Impact
Ingrid Vasquez

Working at a call center is like Thanksgiving dinner. It doesn't matter if you work at an inbound or outbound call center -- you have to be nice to the person on the other side of the line -- or the dinner table -- no matter what.

T-Mobile Allegedly Hired Overseas Workers While Cutting U.S. Staff

The Huffington Post | Alexander Eichler | Posted 07.18.2012 | Business

T-Mobile USA laid off about 1,900 workers in March. In May, they announced that another 900 job cuts were coming. But it seems the company has been st...

Dave Jamieson

Lawmakers Look To Punish Companies That Offshore Call-Center Jobs | Dave Jamieson | Posted 03.21.2012 | Politics

WASHINGTON -- Following the lead of lawmakers on Capitol Hill, several states have proposed legislation that would punish American companies that relo...

Indian Call Centers Begin Outsourcing Jobs To U.S.

Washington Post | Paul Glader | Posted 07.22.2011 | Business

New York — Ray Capuana paces the rows of cubicles in a haggard high-rise a stone’s throw from Wall Street as his people hustle the phones and hope...

U.S. Call Centers Wokers Now As Cheap To Hire As Their Indian Counterparts | James Lamont and Joe Leahy | Posted 05.25.2011 | Business

Call centre workers are becoming as cheap to hire in the US as they are in India, according to the head of the country's largest business process outs...