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Call Center

The True Cost of those Cold Calls (and how to get around it)

Ricardo Garcia-Amaya | Posted 04.27.2016 | Technology
Ricardo Garcia-Amaya

Picture the iconic sales rooms in movies like Wolf of Wall Street, Boiler Room, and Glengarry Glen Gary Ross: young professionals are pounding phones ...

3 Things Call Centers Can Unlock from Uber

Jason Wesbecher | Posted 05.07.2016 | Business
Jason Wesbecher

The call center industry has not adapted quickly enough to a profound change in consumers over the past several years. Today's consumers are spoiled by breathtakingly simple user experiences on their mobile devices.

Lawsuit Alleges 911 Dispatchers Were Told They 'Speak Ghetto'

Reuters | Elizabeth Daley | Posted 11.23.2014 | Black Voices

PITTSBURGH, Nov 20 (Reuters) - Three minority women are suing a Pittsburgh 911 dispatch center where they worked, alleging that sexual harassment and ...

Weather Shouldn't Ground Airline Call Centers

Christine Crandell | Posted 04.14.2014 | Travel
Christine Crandell

At the mercy of the airlines, there is little customers can do but ride it out, literally. Directing passengers to websites to monitor travel alerts is not good enough when Grandma is stuck somewhere, completely outside of her element and ill-equipped to navigate the intricacies of air travel.

Is There Such A Thing As 'Customer Service' Anymore?

Myra Demeter | Posted 05.17.2013 | Fifty
Myra Demeter

'Customer service -- May I help you?' We all long to hear those words, but more often than not when you call customer service you become trapped in the abyss of telephone hell -- a maze of automated systems, on-hold extended silences and frustrating pathways.

Catherine New

This Couple Helped The FTC Bust Debt Collection Scam | Catherine New | Posted 04.11.2012 | Money

The police car was only 30 minutes away, the caller told Brenda Foster, 46. If she wanted to prevent her own arrest, she better cough up $300, ASAP, h...

Dave Jamieson

Call-Center Workers Take Heaps Of Abuse, Show Great Restraint: Study | Dave Jamieson | Posted 07.19.2011 | Business

The next time you find calling technical support to be a brutally frustrating experience, just be glad you're not on the other end of the line. A n...

Two Quit Call Center Jobs Over Anti-Obama Robocalls

The Huffington Post | Rachel Weiner | Posted 05.25.2011 | Politics

At least two people have quit their jobs at call centers over scripts that accuse Barack Obama of working closely with Bill Ayers. The Charleston Gaze...