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Call Centers

The USAGov Contact Center Connects You to Answers from Your Government | Posted 07.21.2016 | HuffPost Home

On November 13, 2015 at approximately 4:20 PM ET, a set of coordinated attacks shook Paris.At approximately 5:00 PM ET, the USAGov Contact Center, han...

The True Cost of those Cold Calls (and how to get around it)

Ricardo Garcia-Amaya | Posted 04.27.2016 | Technology
Ricardo Garcia-Amaya

Picture the iconic sales rooms in movies like Wolf of Wall Street, Boiler Room, and Glengarry Glen Gary Ross: young professionals are pounding phones ...

Why Call Centers Are Like the NFL

Jason Wesbecher | Posted 09.11.2016 | Business
Jason Wesbecher

Sunday afternoon gluttony. Monday morning quarterbacking. Monday (and Thursday) night anxiety. NFL season is back and along with it, the irresistible inclination to apply football metaphors to every possible scenario.

Why Call Centers Are a Valuable Employer

Ingrid Vasquez | Posted 03.10.2015 | Impact
Ingrid Vasquez

Working at a call center is like Thanksgiving dinner. It doesn't matter if you work at an inbound or outbound call center -- you have to be nice to the person on the other side of the line -- or the dinner table -- no matter what.

La ciudad de Montería ofrece un futuro a víctimas de la violencia en Colombia

Adriana Aristizábal | Posted 12.13.2014 | Spain
Adriana Aristizábal

No cabe duda de que la ciudad de Montería llama la atención a nivel internacional, y que su modelo de generación de empleo no solo está mejorando la calidad de vida de sus habitantes, sino que además está reescribiendo la historia de una región para siempre.

3 Elements of an Extremely Effective Call Script

Ian Altman | Posted 05.19.2014 | Business
Ian Altman

Robin, the owner of a professional services company, came to me for advice to grow her business. Robin's company has been successful, but not as succe...

Friday Talking Points -- Monkey Business

Chris Weigant | Posted 01.23.2014 | Politics
Chris Weigant

This may be the quotation of the week, from Representative Frank Pallone, describing the House "Obamacare Is So Very, Very Bad" hearings held this week.

Is There a Digital Divide for Customers?

Alistair Niederer | Posted 10.27.2013 | Business
Alistair Niederer

Over the past couple of years the way companies interact with their customers has changed beyond all recognition. I have been thinking a lot about how...

Company Keeps Customer On Call For Over 10 Hours

The Huffington Post | Posted 12.21.2012 | Business

It appears Zappos has a unique definition of good customer service. The online shoe and apparel retailer broke its personal record for longest cust...

Citing New Poll Results, Union Launches Campaign Against Outsourcing Call Centers

Posted 08.15.2012 | Politics

Citing the results of a new poll, the Communications Workers of America union said it intends to devote its resources to candidates who oppose the out...

T-Mobile Allegedly Hired Overseas Workers While Cutting U.S. Staff

The Huffington Post | Alexander Eichler | Posted 07.18.2012 | Business

T-Mobile USA laid off about 1,900 workers in March. In May, they announced that another 900 job cuts were coming. But it seems the company has been st...

Romney's Independence Day Advice: Buy Foreign

Leo W. Gerard | Posted 09.01.2012 | Business
Leo W. Gerard

On this Independence Day, demonstrate patriotic pride by deliberately buying American. Search for that "Made in USA" label. Pick the product that will create American jobs, the one that is an investment in an American company and the American economy.

Behind The Scenes At An American Express Call Center

Fortune | Geoff Colvin | Posted 06.19.2012 | Money

FORTUNE -- Call-center customer service has become a finely honed discipline, but usually it seems honed to cut time: The agent is superficially frien...

10 Industries Where People Are Getting Fired

The Huffington Post | Khadeeja Safdar | Posted 04.13.2012 | Business

Many Americans working at call centers were down on their luck last month. Telecommunications firms experienced the most planned job cuts in March...

Dave Jamieson

Lawmakers Look To Punish Companies That Offshore Call-Center Jobs | Dave Jamieson | Posted 03.21.2012 | Politics

WASHINGTON -- Following the lead of lawmakers on Capitol Hill, several states have proposed legislation that would punish American companies that relo...

India and Philippines Declare War on Call Center Bill

Dave Johnson | Posted 03.12.2012 | Business
Dave Johnson

Last month I wrote about a bill before Congress that would both help fight the offshoring of call-center jobs and protect consumers. Now the countries where we have been sending those jobs are organizing a lobbying campaign to fight the bill.

Dave Jamieson

American Anti-Outsourcing Bill Causes Uproar Overseas | Dave Jamieson | Posted 01.09.2012 | Politics

WASHINGTON -- A bill that would punish American companies for sending their customer call centers overseas has caused an uproar in India and the Phili...

Who Protects Info You Give to Offshored Call Centers?

Dave Johnson | Posted 02.15.2012 | Business
Dave Johnson

Companies are always looking for ways to reduce the number of people they employ, and for ways to reduce the pay and benefits for the ones they keep. ...

Dave Jamieson

Lawmakers To Punish, Shame Outsourcers | Dave Jamieson | Posted 12.08.2011 | Politics

WASHINGTON -- Saying they hope to stem the tide of jobs heading overseas, legislators introduced a bipartisan bill Wednesday in the House that would p...

Which Airlines Keep Customers Waiting The Longest?

Posted 11.23.2011 | Travel

It's not just your imagination: Airlines really are keeping you on hold for minutes at a time. A new study reveals that 13 major US airlines keep t...

One World

Laura Mola | Posted 11.02.2011 | Politics
Laura Mola

The other day I had a technical problem with something online and called an 800 number. I got someone whose English was so precise and proper I immedi...

The Call Center Story That Won't Hang up

Sandip Roy | Posted 09.10.2011 | World
Sandip Roy

It seems we can all love to hate Indian call center workers. And the reason is simple -- we never really know their names. They are just part of a "call center" story.

Dave Jamieson

Call-Center Workers Take Heaps Of Abuse, Show Great Restraint: Study | Dave Jamieson | Posted 07.19.2011 | Business

The next time you find calling technical support to be a brutally frustrating experience, just be glad you're not on the other end of the line. A n...

Zappos CEO: How To Build A Brand Through Customer Service

Tony Hsieh | Posted 05.25.2011 | Business
Tony Hsieh

From Delivering Happiness: A Path to Passion, Profits and Purpose by Tony Hsieh. Over the years, the number one driver of our growth at Zappos has be...

The American Debt Crisis & Infrastructure Investment

Michael Likosky | Posted 05.25.2011 | Politics
Michael Likosky

Economists are fond of telling us that America's competitive disadvantage - its inability to produce more domestic jobs - is the result of low labor c...