What emotions are you feeling? Are you angry? Is your authority being challenged? Are you about to engage in a power struggle? Are you sad and feeling defeated? Are you feeling unloved and taken advantage of?
I don't "feel" angry -- I am angry. It is 2:00 p.m. and I have been on the phone since 8:00 a.m. There are dozens of emails in my Inbox. I have not had either breakfast nor lunch. Everybody expects something from me... and now I'm double-booked!
To avoid the burn of acting out during an emotional upsurge, take a few simple steps to calm your heightened spirit and quiet your uneasy mind. When the moment has passed, you'll be grateful you were able to be the master of your emotions.